# PrimePay — HR Employee Self-Service

> Employee self-service portal for HR, payroll, and benefits management. (iPhone/iPad app by SyncHR.)

- Source: https://appshunter.io/ios/app/primepay/id1560359368 (this page in markdown: same URL + `.md`)
- Developer: [SyncHR](https://appshunter.io/developer/1560359370)
- Category: Business, Productivity
- Price: Free
- Rating: 2.00/5 from 127 App Store ratings · 60 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 29 MB
- Languages: American English
- Released: 2021-04-08
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/primepay/id1560359368/reviews.md

## What is PrimePay?

The PrimePay app is customised by your employer to bring you on-the-go access to your most important Pay and HR information. From onboarding to paystub access, PrimePay puts you in the driver seat. 

Considering PrimePay for your company?  Here’s more on what we offer. 

Onboarding
Our streamlined onboarding process guides you through your onboarding tasks so you can complete all necessary tax forms, sign employment agreements, manage withholding preferences, enroll in benefits, and access important company information. 

Manage Time & Pay
Access your hard-earned money after each shift with On-Demand Pay, swap shifts, clock in & out, and request PTO right from your phone. The PrimePay App also allows you to make changes to your direct deposit and tax withholding preferences with anytime access and view a total compensation chart to gain a holistic view of your compensation. 

Elect Benefits
Take the complexities and confusion out of benefit enrollment with PrimePay’s intuitive benefit enrollment wizard. During the process, you have visibility into what you elected the previous year, resources to help you make educated elections, a comparison chart of your various options, and a running total of how much will be deducted from each pay check.

And so much more:
• Total Compensation Chart
• Paystub Breakdown Chart
• Benefit Summary
• Employment Timeline
• Company Documents
• Organization Chart
• Company Quick Links
• Incident Reporting
• Multiple Language Options
• Beneficiary & Dependent Information
• Emergency Contact

## Key features

- Onboarding management
- Paystub access and breakdown
- On-demand pay
- Shift swapping
- PTO requests
- Benefit enrollment
- Direct deposit changes

## Recent user reviews (10 of 60)

All indexed reviews: https://appshunter.io/ios/app/primepay/id1560359368/reviews.md

### 1/5 — Shortened Timeout

*2026-08-18, version 1.4.8*

They shortened their session timeout so much that it’ll log you out the moment you logged in. I had to login 2-3 times before it allowed me to stay in my profile.

### 1/5 — Crash

*2026-07-30, version 1.4.7*

This app is the worst,it crashes all the time.

### 1/5 — Impossible

*2026-07-02, version 1.4.7*

I can’t even sign in, and I’m resetting my password every other day because it refuses to work, and on the slim occasion that it does, I’m just brought to a white screen

### 1/5 — Trash app

*2026-05-30, version 1.4.6*

This app is absolutely horrible. I don’t know why any company would want to use this unless it is absolutely free for them to use it consistently logs you off having to login multiple times just to see a schedule just to deal with your time card just an absolute trash app.

### 1/5 — WORST!

*2026-05-28, version 1.4.6*

This has got to be the worst system! It takes forever to load and once its loaded, it will log you out and on and on and on!
WHAT A WASTE OF TIME!

### 1/5 — waste of time

*2026-05-08, version 1.4.6*

to clock in or out every time i have to enter my username, password, faceid, then receive a security code whenever i come in, leave for lunch, come back from lunch, and leave for the day. 🫩

### 1/5 — Garbage app

*2026-04-24, version 1.4.6*

I have never hated an app this much in my life. Every time I get out of app and come back after 2 seconds, it “times out” and signs me out completely and I would have to redo the security code. It used to be a security code once a day per device. Sometimes I would literally be on the app trying to clock in and it would sign me out randomly. Also, most of the time when I need to clock in at 9am it doesn’t load and stays as a white screen for like 10 minutes then I have to either ask my manager to change my time entry or stay 10 mins later to clock out. This app is getting more and more unpleasant to use by the day.

### 1/5 — Newest text code update.

*2026-04-23, version 1.4.6*

Terrible update, why would yall do this? We use this to clock in and now the app forecloses or glitches out all the time. Remove the text code sign in please! This app is ridiculous trying to clock in and it makes us late. I would give 0 stars if I could.

### 1/5 — Crashes constantly

*2026-04-23, version 1.4.6*

Constantly crashes. Constantly asks to change password. Will kick you out in the middle of doing something. Terrible app!!

### 1/5 — Terrible app

*2026-03-18, version 1.4.3*

Never opens, always crashes

## Frequently asked questions about PrimePay

### What does the PrimePay app do?

The PrimePay app provides employees with on-the-go access to their important HR and pay information. It streamlines processes like onboarding, allows for easy viewing of paystubs, managing time off requests, and enrolling in benefits.

### What are the key features of the PrimePay app?

Key features include a streamlined onboarding process, access to paystubs and direct deposit management, on-demand pay options, shift swapping, PTO requests, and an intuitive benefit enrollment wizard. It also offers a total compensation chart and company document access.

### Is the PrimePay app free to use?

The PrimePay app is free for employees to use. The cost is borne by the employer who implements PrimePay for their company's HR and payroll needs.

### What kind of information can I manage through the PrimePay app?

You can manage a wide range of employment details, including tax forms, employment agreements, withholding preferences, benefit elections, direct deposit information, and view your paystub breakdown and total compensation.

### Who is the PrimePay app intended for?

This app is designed for employees of companies that have partnered with PrimePay for their HR and payroll services. It empowers these employees to manage their employment-related information efficiently and conveniently from their mobile devices.

## Version history (last 5 releases)

### 1.4.9 — 2026-08-28

This update includes general performance and stability improvements.

### 1.4.8 — 2026-08-08

- Enhanced security measures, including re-authentication for sensitive account changes like updating direct deposit or identification information
- Shortened session timeout to keep your account better protected
- Smart update notifications, so you're always running the best version of the app
- A refreshed look with updated branding

### 1.4.7 — 2026-06-05

Improved session stability and fixed an issue that could unexpectedly redirect users to the login screen.

### 1.4.6 — 2026-04-15

- Updated the Gear Menu with the newly added "Care" option in it. Now users can access the care clients environment through mobile app using this gear option.
- Improved cross-platform security—Mobile app sessions now expire when the same account logs in on the Web app & Vice-versa.

### 1.4.3 — 2024-07-02

Enjoy a seamless and optimized experience on your smartphone with enhanced navigation, responsive design, and faster loading times. Discover the convenience of effortless browsing, simplified controls, and a visually stunning interface when managing all your HR & Payroll information – all at your fingertips. Upgrade now to unlock a more intuitive and enjoyable mobile journey!

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## Related topics

[primepay](https://appshunter.io/ios/topics/primepay) · [primepay employee app](https://appshunter.io/ios/topics/primepay-employee-app) · [primepay benefit services](https://appshunter.io/ios/topics/primepay-benefit-services) · [hh2 payroll](https://appshunter.io/ios/topics/hh2-payroll)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*