# PrimeTrust FCU Mobile — user reviews > 29 indexed App Store user reviews of PrimeTrust FCU Mobile by Primetrust Financial Federal Credit Union, rated 4.80/5 from 2,071 ratings. - Source: https://appshunter.io/ios/app/primetrust-fcu-mobile/id1569435982/reviews - App overview in markdown: https://appshunter.io/ios/app/primetrust-fcu-mobile/id1569435982.md - Rating breakdown: 5★ 1,840 · 4★ 130 · 3★ 31 · 2★ 17 · 1★ 53 ## What do users think of PrimeTrust FCU Mobile? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile banking - 👍 Easy to use - 👍 Friendly and professional customer support - 👍 Useful features like mobile check deposit **Cons** - 🐛 Buggy app with crashes and login issues - 👎 Difficult to navigate and less user-friendly than previous version - 👎 Missing key features like separate transaction views for checking and savings **Commonly reported bugs** - App not recognizing old login credentials - Issues with Wi-Fi connectivity - Locking users out of accounts **Most requested features** - Ability to view Visa transactions - Monthly and yearly spending/income summaries - Separate checking and savings transaction views ## Newest reviews (9 of 29) ### 5/5 — Making sense *2022-05-11, version 2.41.0* You should have, left it the way it was. I’m still unsure, to why you changed it? If it’s not broken. Why fix if!? Do not like the change! The only issue I have with PTFC. ### 5/5 — Bad apps *2021-12-03, version 2.36.0* This is the hardest app to navigate I have ever seen. Why Primetrust went to this app I’ll never know ### 5/5 — I love new app!! Love it!! TY *2021-10-05, version 2.33.4* Ty ### 4/5 — Format *2021-09-21, version 2.33.4* I liked how the entries were separated by date with the other format. ### 5/5 — Does not work on Wifi internet *2021-09-16, version 2.33.4* Every time I want to do an transaction or check my balance wi-fi has to be off for it to work! ### 5/5 — Not a fan *2021-09-16, version 2.33.4* Not real happy with new ap. Can’t log out , have to take out the ap. I will get use to it because I don’t have a choice ### 5/5 — THEY FINALLY ADDED MOBILE DEPOSIT *2021-09-15, version 2.33.4* I cannot express how happy I am that Primetrust has finally gotten mobile deposit for checks. This makes my life so much easier. Much better look and aesthetic as well!! ### 5/5 — GREAT *2021-09-15, version 2.33.4* VERY EASY AND USEE FRIENDLY ### 4/5 — Total junk! *2021-09-15, version 2.33.4* Locked me out of account! It does not recognize your old password and when you try to retrieve or reset it just locks up! Go back to the old app or give us the choice to update or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — 3.33.0 update won’t open *2026-04-22, version 3.33.0* Just shows a blank background, can’t get into my account ### 1/5 — Seriously *2025-07-17, version 3.24.0* They gave us counterfeit money. ### 1/5 — Terrible *2022-02-15, version 2.38.0* Nothing but problems with the new app ### 1/5 — I want my old app back! *2021-09-22, version 2.33.4* I don’t care for this new app that I was FORCED to use at all. I liked having a running tally of a subtotal after each transaction. This new app is so hard to navigate. Not a fan at all. ### 1/5 — Incredibly Frustrating *2021-09-16, version 2.33.4* Thus far I’m unable to access my account because it doesn’t recognize my old user name and password and won’t allow me to create a new account. It just says “something went wrong on our end. Please try again.” when I attempt to make a new login. I’m apparently going to have to use time I don’t have to contact someone by phone in order to access the app that’s supposed to make life easier. 😐 ### 2/5 — Old App Better *2021-11-07, version 2.36.0* The only feature I like about the new app is the ability to make cross member transfers. Everything else about the other app was better. ### 2/5 — Old app was more efficient *2021-09-19, version 2.33.4* The old app was better. I feel like it was easier to navigate and the design was more straight forward. There is too much to this one and I don’t care for it. ### 3/5 — Transactions on App *2024-11-28, version 3.18.0* New mobile app is not as user friendly as the original. Should have checking account transactions and savings account transactions separate to review like previous app. I have been a customer for almost 20 years and would love to see this fixed so I can leave a great review! Thank you. ### 3/5 — Transactions on App *2023-06-09* New mobile app is not as user friendly as the original. Should have checking account transactions and savings account transactions separate to review like previous app. I have been a customer over 1/2 my life and would love to see this fixed so I can give a great review! Thank you. ### 4/5 — ! *2021-10-11, version 2.35.0* I like the new app because of the member transfer option, but I don’t like how it doesn’t show me my balance without having to log in and I also don’t like how it doesn’t save the members account numbers that i transfer money to. It saves them on the website version but not on the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Bank. *2026-07-03, version 3.35.0* Been banking with them since i first got a debit card. Stellar bank and service. ### 5/5 — Convenient *2026-05-20, version 3.34.0* This option is very helpful. My husband and I both have accounts and it is so helpful to pass money back and forth ### 5/5 — So easy to use!!! *2026-01-13, version 3.30.0* This app is so easy and convenient to use first of all. I really enjoy banking with PrimeTrust. They have been so helpful and I haven’t had any problems banking with them. As far as the app goes, it’s so convenient what I like about it. The most is I love that I can transfer money within seconds back-and-forth between my banking account and my savings account. I love that I can message with any of this techs and get support with any problems that I may be having and they get back with me as soon as possible, I love that I can have control with my debit card and also that they have a whole new different thing with the debit card rewards, and the list goes on and on. I’m just a overall big fan of it and I love this app as well as PrimeTrust. Thank you. ### 5/5 — Visa *2026-01-06, version 3.30.0* I love your app! Just wish you could see Visa transactions. Maybe you can and I just don’t know how. ### 5/5 — Update *2025-10-30, version 3.17.0* It says I need to update, but it won’t let me. ### 5/5 — 5 stars *2025-09-04, version 3.26.1* I love the convenience of the app. Being able to message a question and get a response in a timely manner, friendly, professional manner is a huge help to me. ### 5/5 — Deposit checks *2024-03-01, version 3.10.1* Very convenient!! Thank you ### 5/5 — Online Banking *2023-11-07, version 3.7.0* The only one I’ve ever used . I’m very happy with how this works . One suggestion for improvement that I can see is if they offered monthly and yearly summaries of spending and income . ### 5/5 — Easy access *2022-11-16, version 2.47.1* Never thought I would have/ use this online banking on my phone.. It is too easy and convenient not to use.. Thanks Curtis May!! ### 5/5 — Prime Trust Review *2022-06-07, version 2.41.0* This has been my trusted financial institution since they opened years ago as WGEFCU. Unlike many banks, I may be assigned an account number BUT I am treated in all respects as a valued member - NOT a number. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*