# Primis Classic (Personal) — user reviews > 31 indexed App Store user reviews of Primis Classic (Personal) by Primis Bank, rated 4.70/5 from 1,821 ratings. - Source: https://appshunter.io/ios/app/primis-classic-personal/id725728307/reviews - App overview in markdown: https://appshunter.io/ios/app/primis-classic-personal/id725728307.md - Rating breakdown: 5★ 1,586 · 4★ 124 · 3★ 44 · 2★ 16 · 1★ 51 ## What do users think of Primis Classic (Personal)? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 💡 Convenient mobile deposit feature - 🚀 Easy to check balances and make transfers - 💡 Responsive app **Cons** - 🐛 Login issues and inability to store credentials - 🐛 Mobile deposit feature not working properly - 🐛 App crashing or not functioning correctly - 🐛 Inconsistent performance and frequent bugs **Commonly reported bugs** - App not loading or logging in properly - Mobile deposit feature not working as expected - Frequent crashes and performance issues - Compatibility problems with older devices **Most requested features** - Add Face ID or biometric login support - Improve mobile deposit instructions and feedback - Provide more detailed transaction history and account information - Fix login and credential storage problems ## Newest reviews (11 of 31) ### 2/5 — Would be great if it let me log in *2023-11-28, version 23.1.80* Seems my password and login works on the website, but not on the app. The second star is for the interest rate. ### 2/5 — Won’t let me login *2023-06-23, version 22.2.210* I have been using the app for several months with no problems and for the last 2 days I have been unable to login. The screen just says loading with the little spinning icon. I cannot login to the website either because it says my username and password are wrong. I try to reset and it says it sends my info to my registered device but I receive nothing. I’m very frustrated. ### 3/5 — Eh *2023-02-12, version 22.1.100* The app would be great if it didn’t stop functioning properly three times a month ### 1/5 — Horrible!! *2021-04-05, version 20.2.82* Was hoping this was going to be better now that the bank has changed their name. But it’s not. This is one of the worst apps I have ever used. 95% of the time I can’t get the app to even open ### 1/5 — Frustrated *2020-06-03, version 19.3.20* Use to be great, just updated and now it will not ever let me mobile deposit checks. Very frustrating ### 1/5 — No option to see past months of history *2020-02-29, version 19.3.20* Unable to see prior months worth of history, very low tech. ### 1/5 — Have to delete the app sometimes *2018-04-12, version 17.4.79* When I can’t log in - I have to delete the app & redownload. Sooo annoying & a waste of time. Happens a lot now - been happening since last update. ### 1/5 — Why did it stop working? *2016-09-18, version 6.0.1716* It doesn't work for me at all ### 4/5 — Love but needs a fix :) *2016-03-07, version 5.0.134* The app closes out when doing a mobile deposit ever since the last update. ### 3/5 — Where is the Deposit button? *2014-11-18, version 4.6.37* I have the iPhone 5s with iOS8 and I do not have the same tabs in the app as the help video says I should have. I can only view my accounts and search for new locations. I really wanted the app to use the deposit feature but I can't find it anywhere in the app. ### 4/5 — Solid banking app *2014-10-29, version 4.6.37* Does what you expect from an ATM, except spitting out cash. ## Most critical reviews (10 lowest-rated) ### 1/5 — App can’t properly store un/password on phone *2024-05-18, version 23.2.30* Each time I reset pw and login to app and instruct phone to store username/password , the next time I log in and says wrong un/password. All of my other phone apps are able to securely store my app/website username/pw. I hate the Primis App/ website with a vengeance. They also lock your account if you don’t log in frequently. It’s the worst - hate it. ### 1/5 — Mobile deposit feature doesn’t work *2024-01-27, version 23.1.80* App fails to give instructions on how to endorse a check completely. If “Primis” isn’t include on the back of a check later that day user will receive a message check was rejected. App fails to tell user why a check is rejected meaning user has to call or chat with a rep. App no longer shows the status of a remote deposited check…pending, when it will clear. Better off depositing checks at a different bank and doing a wire transfer or just not making a mobile deposit. App needs a lot of work. ### 1/5 — Don’t use Face ID *2024-01-15, version 23.1.80* I used Face ID from the start. I still had my password and user ID written down. I broke my phones Face ID and now even though I have my information written down it claims it can’t verify who I am. It’s very inconvenient. I hope this is just a bug. I tried deleting and redownloading and sti have the same issue. ### 1/5 — Zero Stars! Can’t login *2024-01-04, version 23.1.80* App won’t let me login. ### 1/5 — Horrible App *2023-07-30, version 22.2.210* This app only works about half the time. It stops accepting passwords for no reason and requires constant communication with customer service just to have access to my account. Zelle only appears on occasion and otherwise is not usable. The worst banking app I’ve ever experienced. ### 1/5 — App doesn’t work, no customer service to speak of *2023-06-08, version 22.2.210* I’m able to login to the web site but the app would not log me in. I called customer service and was on hold for 1 hour 30 minutes before I hung up. I heard over a hundred times how they prove they put customers first and have the highest level of customer support available. What a joke! I was supposedly the next person in queue for over 1 hour. Avoid this bank and their immature technology at all costs. ### 1/5 — Can’t log in *2023-03-17, version 22.1.100* The good reviews have to be fake. I can’t even log in and of course the support number doesn’t actually help connect you to anybody ### 1/5 — Can’t log in *2023-02-11, version 22.1.100* Unable to log in with same credentials as used on the website. ### 1/5 — No copy/paste password *2022-04-10, version 21.2.70* This is infuriating. I use multiple password managers for work and personal. ALL OTHER banking apps allow you to copy/paste passwords. This is more secure, not less secure. Major tech companies with much higher security needs use these password managers. Also just as infuriating, if I go back and forth between the two apps to manually type the password, it deletes my progress in the Primis app. So my only solution is to write down my password which isn’t very safe, and then type it in. These password managers work fine on browsers, so why this bizarre feature on mobile app? ### 1/5 — New update *2022-03-30, version 21.2.70* I can’t review it because I cannot load it on my iPhone because it requires a 13 or better operating system. What do us poor bankers do that cannot afford a new phone. Just asking! Same thing goes for the Home Depot app. Lost my veteran discount because I cannot load that either! Thanks ## Most praised reviews (10 highest-rated) ### 5/5 — Super easy compared to larger bank *2024-05-12, version 23.2.30* Site is much more user friendly than it’s larger competitors, who constantly add layers of (sales) opportunities in the process of trying to do bill pay, transfers, etc. ### 5/5 — Great ! *2023-11-03, version 22.2.210* Love the ease and convenience of checking my balances and making transfers day or night. ### 5/5 — Easy to use *2022-09-03, version 22.1.100* I love the mobile deposit for checks. It keeps me from having to come to the bank. Also your app is one of the easiest apps to use. ### 5/5 — Thank You *2022-05-05, version 21.3.40* Very responsive App❣️ ### 5/5 — Nuisance *2019-10-03, version 19.1.200* After every check I deposit, this program wants me to rate the bank PIA Joe Shearin would not approve ### 5/5 — The app is not working currently on my IOS device. *2019-04-02, version 18.3.80* The app used to work acceptably well. ### 5/5 — Logout issue *2018-05-26, version 18.1.76* Since the latest update, each time I log out, when I return to the app an hour or a day later, it says it timed out and logged me out, as if I didn’t log out. Aside from this, the app works great. ### 5/5 — Awesome *2014-01-15, version 4.3.198* Great app. Saves me time and money. I don't have to go to the branch to get status updates on my accounts!!!! ### 5/5 — New mobile deposit makes my life easier *2013-11-06, version 4.3.198* Great app! ### 4/5 — Needs to add FaceID *2023-07-10, version 22.2.210* The app is clean and simple. Just a huge pain to log in each time via pw. Please please add FaceID support. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*