# PrimoHoagies® — user reviews > 123 indexed App Store user reviews of PrimoHoagies® by PrimoHoagies Franchising Inc, rated 2.70/5 from 50 ratings. - Source: https://appshunter.io/ios/app/primohoagies/id1251052865/reviews - App overview in markdown: https://appshunter.io/ios/app/primohoagies/id1251052865.md - Rating breakdown: 5★ 15 · 4★ 0 · 3★ 9 · 2★ 7 · 1★ 19 ## What do users think of PrimoHoagies®? Overall sentiment: negative **Pros** - 🥪 High-quality food product - 👍 Improved UI in newer version - 💰 App-exclusive discounts available - 🎉 Rewards program visibility improved **Cons** - 🐛 Frequent app crashes and freezes - ❌ Missing payment submit button - 📝 Requires manual data entry every transaction - 🔐 No Apple Pay support - 💳 Cannot save credit card information - 📍 Address not saved between orders - ⚠️ Excessive push notifications - 🔄 Cart resets unexpectedly - 🚫 Login failures and authentication errors - ⏱️ Extremely slow performance - 🎯 Confusing and cluttered UI design - 📧 SMS verification codes never arrive - 🔗 Broken links and dead buttons - 🌐 Web wrapper instead of native app - ❓ Rewards points not applied - 🔴 Location switching glitches - 📱 Inconsistent form field behavior - 🚨 Unable to add items to cart - ⚙️ Registration process broken - 🔌 Session timeout issues **Commonly reported bugs** - App crashes during checkout - Payment submit button not visible or clickable - Login credentials rejected despite being correct - SMS verification codes not sent - Cart items disappear when navigating away - Address field not auto-populating from saved data - Credit card field remains blank on input - App freezes on rewards section - Location randomly switches to different store - Add to cart button disappears after customization - Form fields labeled in red on red background - Zip code validation rejecting valid codes - Notifications re-prompt despite being disabled - Rewards points not credited after purchase - Promo codes not recognized in app - Session expires during order process - Cheesesteak menu item visible but not orderable - App requires multiple login attempts - Page sections constantly breaking - Icons hidden or out of view **Most requested features** - Apple Pay integration - Save credit card information - Save delivery address as default - Favorites/quick reorder feature - Proper shopping cart functionality - Native app instead of web wrapper - Increase special instructions character limit - Ingredient substitution options - Auto-populate saved user information - Unified rewards and login system - One-click checkout - Better form autofill compatibility - Persistent shopping cart between sessions - Payment method flexibility (gift cards, etc.) - Improved notification settings control ## Newest reviews (14 of 123) ### 2/5 — App needs work *2026-06-10, version 2.0.3* Doesn’t use Apple Pay. Have to input credit card every order. It lags horribly usually times out when trying to enter information. Good thing the food is awesome ### 2/5 — You need Apple Pay *2026-04-10, version 2.0.3* The app is great because it’s cheaper on the app that it is to give DD or GH a cut, but you have to type in your card number every single time. Get Apple Pay on the app or at least give us the option to pay in person. Update: it’s been months since this review and they still don’t have Apple Pay. ### 2/5 — Push marketing. Unable to sign up for loyalty program. *2025-07-29, version 2.0.3* App sends daily promotions via push notification. User must turn off all notifications for this app and give up the useful order pushes. Unable to sign up for loyalty program: requires SMS verification, but the texts come hours after the request ### 2/5 — Payment method options *2025-06-25, version 2.0.3* It’d be great if you could have our address saved or allow saving payments or using Apple Pay. It’s bad UX to require that every single time… ### 1/5 — Wont let me order *2025-05-06, version 2.0.3* Please fix this major error. I have tried to order both pickup and delivery through this app and both will not let me. It says the zip code is incorrect when it is not. Glassboro NJ has a zip code of 08028 so when i type that why will it not let me order. Please fix ### 1/5 — Awful *2025-03-24, version 2.0.3* If you have notifications disabled for this app, it prompts you to reenable them every time you open it, which is somewhere between obnoxious and abusive. The checkout process is amateurish. You can’t save address and credit card info, Apple Pay isn’t supported, and the forms are set up in such a way that using autofill is a tedious pain. It would be faster to place an order by phone. Far and away the worst restaurant-ordering app I’ve ever used. ### 1/5 — Difficult every single time! *2025-02-17, version 2.0.3* I have tried to use this app without any success for several years. Whether it be a promo that is missing or the inability to move forward in the app, there’s always a problem. It’s time for you to fire the company that developed this app for you and start over. ### 1/5 — Terrible app *2025-02-17, version 2.0.3* So clunky, unorganized, and unintuitive. Whatever you guys paid to have this made it was probably too much ### 2/5 — App just doesn’t work *2025-02-17, version 2.0.3* If you want to have ads that push you to an app to use, make sure the app works. This app simply does not work. ### 1/5 — App doesn’t work *2025-02-17, version 2.0.3* Extremely slow, app simply does not work ### 1/5 — Wrapping a web page is not an app! *2025-02-17, version 2.0.3* Nobody wants to install an app that just wraps a web view, especially if it doesn’t even persist things like shopping cart between app launches. Super bad experience, will uninstall after slogging through the UI for $6 subs. ### 1/5 — Impossible Sign Up *2025-02-17, version 2.0.3* Signed up with email and phone number. Verified email but never received code for mobile. Now stuck in an account purgatory where I am not able to access my account, sign in, or verify my mobile number. Tried to use the contact us form and gave a nonsense error about no order changes accepted. Guess I won’t use the app or order from them. Very disappointing falling into this registration gap and no help to resolve. ### 3/5 — Missing features, hard to use *2025-01-03, version 2.0.1* Their is an option to save a delivery address but you can’t have that as a default or even a button to populate the fields if you’re planning to order delivery. Interactions in the app also warn that you will abandon your cart. Why is that? I think they need some serious product design help here if they expect people to actually use this. ### 1/5 — Terrible app *2024-12-27* So clunky, unorganized, and unintuitive. ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment *2026-08-16, version 2.0.3* It doesn’t save your payment information and requires you to input it each time. Poor design. ### 1/5 — Great food, awful app *2026-07-07, version 2.0.3* The most frustrating app I have ever used. There has been a number of times where i get on the app to order the food, the menu UI sucks, the checkout system is glitchy and the it tells me i am using the wrong zipcode and therefore I just decide not to eat there. Buying food through here feels like a scam because the checkout just never works. If you are going to eat here just go in person. Its not worth the struggle on the app ### 1/5 — Check out doesn’t work *2026-05-31, version 2.0.3* You add an order, get to the last screen and it doesn’t let you add any payment information or submit the order. Zero point to having this app ### 1/5 — Can’t Order on a food app in 2026 *2026-05-17, version 2.0.3* i go to order and it’s just a black screen. i can click on other things but it’ll remove my order which i can’t even see. going off wifi and it won’t even load, it’s like loading a website. multiple factors to get your account just to not even be able to use the app as intended is crazy ### 1/5 — Orders don’t go through *2026-05-17, version 2.0.3* This app and the website needs to get fixed. I ordered on the 17th for delivery with a coupon and the app crashed when I put my card info in. It charged my card but the order never made it to the store nor on my account. Now I got to wait for a charge to fall off of pending before I can dispute it. SMDH ### 1/5 — Awful *2026-05-06, version 2.0.3* App flow is horrific. Enter number, sign up, validate email, enter creds back to enter number. On the 3rd loop uninstall. I’ll order somewhere else. ### 1/5 — Left behind in the dark ages *2026-04-15, version 2.0.3* This app is like looking at an old html website. It’s a sorry excuse for an app that helps drive online ordering and rewards for so long now. With all the tools like AI at your disposal, there’s absolutely no excuse to put out an inferior product. Absolutely terrible! ### 1/5 — Inconvenient *2026-02-19, version 2.0.3* Terrible UI design. Tons of unnecessary clicks. Poor fit to screen ratio. Payment processing feels extremely outdated. No Apple Pay and no saving credit card details so manual key in payment details every transaction. So bad I just call and pay at pickup. ### 1/5 — Time Thief *2025-12-12, version 2.0.3* This is so much work to just order something. You have to pretty much give out the middle launch code to complete an order. If I pay with a credit card why do you need all my personal info? Also, I still can’t figure out how to become a member for rewards. Registering with this app is brutal. 15 minutes just to get the app (had to update!) and order two sandwiches for pickup. You are so lucky they taste great! Would have bailed years ago ### 1/5 — App down *2025-08-14, version 2.0.3* App crashed on “App Day” - classic ## Most praised reviews (10 highest-rated) ### 5/5 — Real Hoagies now in Texas *2025-07-19, version 2.0.3* Finally, I’m able to get real Italian sandwiches in Texas! ### 5/5 — Great App ! *2025-02-16, version 2.0.3* Awesome easy and quick ### 5/5 — Love it! *2024-11-13, version 2.0.1* This new Primo Hoagies app is so much better than the old one! It looks like there were some bugs at first but they must have fixed them because ordering was a breeze. So happy that I can get hoagies delivered now!! ### 5/5 — New app *2024-07-12, version 2.0.1* Love the new app!! Very user friendly. ### 5/5 — Love it *2024-07-12, version 2.0.1* The new app is much more user friendly. I love that it has a clear view of my rewards and local store specials on the landing page. Huge improvement 🎉 ### 5/5 — Bad reviews?? *2022-11-08, version 1.2.0* People are giving a bad review because of an app!!! Pick up the phone and call. You’re not going to find a better hoagie than Primo. The bread is out of this world and is really what makes a Primo stand above the rest and the best hoagie you will ever have! If you complain that the bread is “hard” you don’t know what a hoagie is…stick to WaWa. If you want an authentic hoagie Primo is the best. ### 3/5 — Sandwiches > App *2025-08-17, version 2.0.3* The app is fine. Basic functionality. It would be really helpful if I didn’t have to re-enter my basic info (address) every time I order. It would be great to add a “favorites” feature so you don’t have to browse and customize every time. And please please please add Apple Pay! ### 3/5 — You need Apple Pay *2025-04-16* The app is great because it’s cheaper on the app that it is to give DD or GH a cut, but you have to type in your card number every single time. Get Apple Pay on the app or at least give us the option to pay in person. ### 3/5 — Location will suddenly switch *2025-02-01, version 2.0.3* Have ordered through the app and would recommend sticking to ordering from website. App will glitch and reset order which could have you order from a different location. This happened to me and had no idea I ordered from the wrong location ### 3/5 — Decent app but hard to pay *2025-01-21, version 2.0.3* The app is pretty easy to order on but the payment method with a credit card is so difficult. The app need to save your credit card data for future purchases. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*