# Princess Cruises — user reviews > 973 indexed App Store user reviews of Princess Cruises by Global Experience Innovators, rated 2.40/5 from 3,158 ratings. - Source: https://appshunter.io/ios/app/princess-cruises/id6469049279/reviews - App overview in markdown: https://appshunter.io/ios/app/princess-cruises/id6469049279.md - Rating breakdown: 5★ 701 · 4★ 252 · 3★ 215 · 2★ 405 · 1★ 1,585 ## What do users think of Princess Cruises? Overall sentiment: negative **Pros** - 🚀 Intuitive navigation - 👍 Improved dining reservations - 📍 Useful ship maps and schedules - 🤝 Shipmate tracking and chat **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow performance and session timeouts - 🔍 Difficult to find information - 🤔 Missing key features from old app - 🤯 Frustrating user experience **Commonly reported bugs** - Login issues and lost user data - Inaccurate loyalty status display - Unreliable order tracking and fulfillment - Incompatibility with older devices **Most requested features** - Ability to view all booked cruises - Notifications for messages and updates - Integrated dining, excursion, and spa booking - Seamless sync between app and website - Customizable dashboard and filters ## Newest reviews (12 of 973) ### 2/5 — App is not working well *2026-09-01, version 1.10.2* I have found the app to be quite useless. When trying to check today’s schedule it defaults to the next day and no amount of scrolling backwards helps to find activities for today. I can’t add items to my calendar/schedule or download the pictures. Also - it seems counterintuitive that the app doesn’t allow me to access my entire trip planner when Princess booked both the land and sea portions of the trip. That needs to be fixed. ### 2/5 — Not helpful *2026-08-16, version 1.10.2* Unable To even add my booking to the app. Have tried numerous times. Only suggestion in Princess app is to use website - won’t be helpful during the cruise. Very surprised this company does not have good tech support. ### 1/5 — Can’t reload it *2026-08-13, version 1.10.2* Old nor new app will reload… had trouble on previous cruise with app- was hoping this was fixed by now- 🙃 ### 2/5 — Many issues *2026-08-12, version 1.10.2* I’m a first time user and this app is not friendly. Can’t add my passport as there is no save button. App lags. ### 1/5 — Worst app around *2026-08-10, version 1.10.2* This is the worse app I’ve ever had to deal with. Completely unusable if you want to update your profile. Updating yours or family members address, photo, phone number, contact details, citizenship details or payment card is continuously met with “internal server error” or “error, bad request”. You really do need to sort this mess out if you want people to do all booking in work for you. ### 1/5 — Problem downloading *2026-08-10, version 1.10.1* I know I have an older phone but description said an older version would download. Nothing. App will not open. ### 1/5 — What’s the point *2026-08-09, version 1.10.2* This app makes me actually want to chuck my phone into the sea ### 1/5 — It sucks *2026-08-08, version 1.10.2* You need ship wifi to access anything important in app. Ship wifi is hard to connect to. It doesn’t even work off app. App logs out randomly. Rather book with Caribbean ### 1/5 — Terrible *2026-08-08, version 1.10.2* Always you to create an account in the app but won’t connect my booking with my account as you need to create an account online then log into the app. Shouldn’t have a create an account option if it shouldn’t be done in the app. ### 1/5 — Please fix your cameras and voice recovery system *2026-08-07, version 1.10.2* So I have diabetes and this kid let’s call him Zack so Zack threatened to rip out my pod and and made fun of me and his brother hit me in the face and said that I randomly ran after him so please respond this is assault ### 2/5 — It works, I guess *2026-07-29, version 1.10.2* While the app does work, navigation isn’t always intuitive and it rarely had the information we needed. If use of the app wasn’t required, I wouldn’t use it. Overall, disappointing and frustrating. ### 1/5 — Super buggy app *2026-07-28, version 1.10.2* Tried using the app to check in, had so much trouble and ended up using the website. Brief panic attack when it showed that one of my cruise companion was not checked in on the day off embarkation. Not related to app, but getting mistakenly charged for speciality dining while having premier package. ## Most critical reviews (10 lowest-rated) ### 1/5 — Jekyll n Hyde *2026-09-04, version 1.10.2* The app is good on board a ship but absolute trash when using to get what they call Sea Ready. You would think a company that created the fantastic medallion could create an easy to use off ship app. Years of using this app and so many glitches I’ve lost track. So frustrating. For the love of god Princess get it together!! ### 1/5 — Poor Design *2026-09-04, version 1.10.2* Bugs and poor design. Appears to be designed by marketing, not with the user in mind. No way to report bugs. The AI generated summary is not accurate, it is not easy to use. ### 1/5 — Worst App Ever! *2026-09-03, version 1.10.2* This app will bring frustration to your cruise. Be prepared not to need it. Download your summary to your phone. Much easier! ### 1/5 — Horrible app *2026-08-31, version 1.10.2* Horrible app. Very glitchy and causes issues ordering medallions. ### 1/5 — I hope the cruise is better than the app *2026-08-30, version 1.10.2* The app is not intuitive or user friendly at all. Nothing makes sense. It’s a mess. The website is also bad. Different but still bad. Royal Caribbean’s app is much better. ### 1/5 — Paying for nothing *2026-08-29, version 1.10.2* Princess charged me $20 to have two medallion shipped to me. Now the app says medallions will be available on departure day at the port. Called Princess and got a message that no one was available and that hung up on me. Fighting the charges through my credit card. ### 1/5 — Doesn’t work for me *2026-08-28, version 1.10.2* The travel agent and Princess Cruises tech-support spent over an hour and a half trying to help me get logged in to no avail. They said to wait 24 hours and retry after the system updated information. It still doesn’t work. They said to use the website. I still cannot get logged into my account to select any excursions etc. I am beyond frustrated. I am hoping the cruise is much better than the app. ### 1/5 — Great Crew. Horrific App! *2026-08-27, version 1.10.2* Fire the IT Team!!!!! ### 1/5 — How Many Years Later & It’s Still Horrible!?! *2026-08-20, version 1.10.2* This is by far the worst app I have ever been subjected to. The latest reconfiguration is much worse than what was already in place. When will Princess wake up & get new management who actually knows what they’re doing & cares about their customers? ### 1/5 — Issue with registration *2026-08-14, version 1.10.2* App requires date of birth fields to be filled in. Cannot do as no day/date/year options available. Refreshed the page. Still no joy. ## Most praised reviews (10 highest-rated) ### 5/5 — The best princess cruises *2026-09-04, version 1.10.2* I recommend going on the royal princess, the most good food about a balcony bunkbeds. I got everything even a mini fridge and a TV the cool part about it. The medallions because it’s so cool like I seen other Youtubers like use a key card put it inside of like a little hole. I mean you could get a key card at the mail station or whatever it’s called but it’s the best I’m gonna write another reveal on the sapphire princess next year. ### 5/5 — Enjoyed the app *2026-08-28, version 1.10.2* I used it on the cruise and was helpful for me and my family. Easy to find what to do ### 5/5 — Great experience *2026-08-26, version 1.10.2* Everything you need from a cruise app, the UI is straightforward and intuitive. ### 5/5 — Didn't work on land *2026-08-17, version 1.10.2* Works just as good on land as UDBapp does without WiFi ### 5/5 — It’s so easy! Princess Cruise App *2026-08-14, version 1.10.2* You definitely need the app to put things at your fingertips! It makes your stay on board easier and information at your fingertips! ### 5/5 — Good overall *2026-08-10, version 1.10.2* Basic app but does the trick! ### 5/5 — Room srvc *2026-08-08, version 1.10.2* Room service was efficient. Easy to get it through the app ### 5/5 — helpful *2026-08-01, version 1.10.2* very good and says what there is in a day, can even locate family members so you don’t loose them + text them with no WiFi ### 5/5 — App *2026-07-25, version 1.10.2* When app opens all ya see is mumble jumble ### 5/5 — Improved since my last cruise *2026-07-24, version 1.10.2* I’ve been noticing the updates on the app and it has become easier to browse and book my excursions before I go to my next cruise. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*