# Princess MedallionClass > On-demand services, locator, navigation, and interactive fun for cruise passengers. (iPhone/iPad app by GLOBAL EXPERIENCE INNOVATORS, INC..) - Source: https://appshunter.io/ios/app/princess-medallionclass/id1475028048 (this page in markdown: same URL + `.md`) - Developer: [GLOBAL EXPERIENCE INNOVATORS, INC.](https://appshunter.io/developer/1275281240) - Category: Travel, Lifestyle - Price: Free - Rating: 4.57/5 from 37,782 App Store ratings · 54 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 416 MB - Languages: English - Released: 2019-08-13 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/princess-medallionclass/id1475028048/reviews.md ## What is Princess MedallionClass? The MedallionClass app puts everything at your fingertips – On-demand services, family and friends locator, ship navigation, interactive fun, and more. For customer support, please contact: AskOceanMedallion@carnival.com ## Key features - On-demand services - Family and friends locator - Ship navigation - Interactive fun ## What do users think of Princess MedallionClass? Overall sentiment: negative **Pros** - 👍 Convenient features - 🚀 Useful for cruise preparation **Cons** - 🐛 Buggy and unreliable - 🔋 High battery consumption - 🤔 Unintuitive and confusing - ⏱️ Slow and laggy - 🔒 Security and login issues - 📞 Poor customer support **Commonly reported bugs** - Frequent crashes and freezes - Inconsistent functionality across devices - Issues with booking and reservation management - Problems with account and profile management **Most requested features** - Ability to access information on website instead of just app - Better integration with cruise activities and reservations - Improved location tracking and navigation - More user-friendly design and layout ## Recent user reviews (10 of 54) All indexed reviews: https://appshunter.io/ios/app/princess-medallionclass/id1475028048/reviews.md ### 3/5 — Needs work *2023-11-04* Did the Ruby Princess through Panama Canal. Many days at sea so wanted to prebook spa appointments and eventually was able to find a way to book. But times offered were 8a (breakfast) 12 noon (pool time) and 8p (showtime). None other available. The dreaded call to Princess (2 hr wait) offered same time slots since they use same app. Information on iPhone vs iPad vs Desktop varies. Larger app better info but still same app to book and what’s found one spot no where on others. New version just available today and seems quicker to load but not seeing improvements. On ship no way to sort to look for certain activities. Want to find showtimes? Scroll down. Music scroll. What’s at 8p scroll. Easy to book dinner reservations and you should. Would be lovely if somewhere pre boarding u could look at SAMPLE menu. End of cruise great higher end offerings. Just saying. Specialty dining easy to book. So so early in cruise. Learning curve on switching between iPhone and iPad for internet if u have multiple devices and plan for one connection per traveler. Just know they folks at “help desk” have other duties. Like dancer or waiter. Helpful but since I am an old lady they assume I am an idiot and do the correction and don’t show what they access to make the switch. Just like talking to the kids at home. Slow them down and make them show u. Easy once u r told. ### 2/5 — Useful and disappointing *2023-06-14* Yes this app is useful in many ways. It will show you every deck and the location on everything on board. It will even find your friends and family that you link to the app. Then things start to go downhill. If you haven’t already made specialty reservations then you will probably be out unless you’re willing to wait an hour or two, or longer to get a seat. Main dining was a little better. Dining in the Skagway and Ketchikan dining rooms was a very nice experience. They were easy to book on the app but you do compete for ideal dining times. The general dining room stayed for prayer entire cruise and never did get to dine there. You can check it times do change and do come available as other guest can cancel reservations in there for those times and locations become available. Ordering Adam’s off the app. My suggestion is whatever you order order two or three of them. It doesn’t matter what you order it will come in order for you to receive it. 40 minutes is common for food and 30 for drinks plus if you ordered two somewhere on the ship that you have to play on staying there until your order arrives. I think the variety of items that you can order off the app is decent, but could be better. It has been said before, and it warrants repeating the app is required so my suggestion is to familiarize yourself with everything on the app, and most of all be patient because you will wait. ### 1/5 — Poorly designed *2023-05-11* Let’s see. Runs on ship’s wi-fi which is already incredibly poor (not just kind of slow, straight up bad) so loading, ordering, or checking something is a crapshoot. I saw long lines of people at the help desk with spinning wheels of death on their phones. Shipmate chat has no alerts so unless you actually go into the app and look at chats you’ll never know someone sent one to you so you end up with regular texting outside the app. Your shore excursions never load into it, your appointments, dinners, and so forth also do not load into it. Photos generally do not load into it well as it uses facial recognition instead of your medallion so you have to go to the Photo area and have someone fix that and photos is closed for much of the cruise Also good luck with people downloading all their photos on the last day of the cruise using the crappy Wi-Fi because once you leave they’re gone. Because of the lack of staffing you use the app to try to order food or drinks but that also is a crapshoot. Ordered room service but after an hour and half just gave up. And I’ve had more bogus/mysterious room charges on my account than I’ve had in all previous cruises previously. All in all, the most expensive cruise I’ve taken on princess (yet the shortest) and easily the worst. My first time cruisers friends (btw, IT experts who are appalled at this app) traveling with us are done with this. Next time a new cruise line will be in order. ### 1/5 — Really disappointing *2023-04-06* I always wondered what happened to the Windows ME development team. The app appears to simply be a wrapper for a poorly designed web application. It’s laid out with the logic of distracted 3 year old recounting their day. On land with a decent internet connection it’s marginally responsive but at sea it’s as sketchy as 20 year old white van parked outside an elementary school. It has more bugs than cheap motel mattress and when things go wrong the error messages are as vague as a White House press statement. For example, at sea when certain features are not available it simply says an error occurred rather than stating the feature is not available which leads to a tremendous amount of frustration. Also, it appears the back end for some features are hosted on ship and are reasonably responsive while others are dependent on the ships dial up speed internet connection. I’m not sure why it wasn’t designed with a local server and back end synchronization. There also seems to be some primary key and referential integrity issues with the database. I think that this app is an attempt to prove that enough chimps with typewriters and enough time can write Shakespeare. ### 1/5 — Horrible *2023-02-24, version 4.9* This is the worst app ever. It’s extremely slow and logs me out at random times for no reason. I’ve tried repeatedly to enter my credit card number in the shipboard screen and it tells me the card number isn’t valid even though I know it’s valid. I entered it on the shoreside screen and it took it fine. I called and the girl couldn’t help. She said to uninstall and reinstall the app because they are “making enhancements” So I did just that and had the same problems. I’m nervous about having to use this on the ship. Being so reliant on an app that doesn’t work consistently is a bit nerve racking. It would be nice if passengers could get cruise ready on the website like other companies instead of forcing us to use an app that doesn’t work. After reading the reviews it appears this has been an issue for a while so it’s mind boggling to me why the developers and Princess haven’t found a way to fix this. I use many apps for different functions (banking, shopping, etc) and they work way better than this one so maybe you should reach out to some new developers. ### 1/5 — Appalling *2023-01-31, version 4.8.1* This app is the worst app I have ever used by any cruise line or any other organization EVER!! It will not let me add a second booking or enter a credit card and without those I cannot proceed. I have spent hours a day for weeks and weeks trying to get someone to help and fix it but so far I am exactly where I started. I am ready to cancel two suite 14 day cruises. I cannot believe that princess have not scrapped this terrible app and gotten in a bunch of new people who actually know how to write implement and maintain the app properly. This is ridiculous as the clock ticks away to my vacation with no help in sight and whenever you call it takes at least 45 minutes to get through to anyone and then to be transferred and transferred from department to department with no help. If it wasn’t for the fact that this is the only way to enter required information I would delete it completely. I have rebooted tried it on iPad reinstalled it tried the web version and nothing g works. I have read so many other reviews online from so many people who are having problems with this dreadful app. ### 1/5 — Medallion App continues to dissapoint *2023-01-13, version 4.8.1* While it is obvious that Princess invests an amazing number of resources on this app as seen by the number of on board support personnel, their investment would be better placed with app developers focused on performance capabilities. Having attempted to use this app over a number of cruises, it appeared to be making improvements with on board capabilities (food and beverage ordering, activity scheduling, etc.), however with our most recent cruise, once again it was just about useless. This was even after a number of trips to the on board support personnel for troubleshooting. Very seldom, if ever did the event schedule load when selected. It was easier and more reliable to take a photo of the daily patter and refer to it for event planning than trying to bring up a tool that would take forever to load, if it did load at all. A number of times when ordering through the app the requested items never showed up even after 45 minutes of waiting. Other times ordering through the app while sitting on the promenade was not going to work since the app miscalculated our position as being in the venue inside close to where we were. ### 1/5 — Ocean Ready App broken for 3 months. *2022-11-09, version 4.6.1 (105918)* My ocean ready account has been broken for 3 months and I cannot order my medallion. If I have to wait in line at the cruise port, I’m going to be aggravated as Princess has had months to fix this. I’m getting some weird error that stumps everyone when calling customer support. Every time I call to try to remedy the situation, they say to delete and re-install the app. And, of course, that doesn’t do anything. Then they claim they’re going to escalate my issue and create a ticket. They’re not allowed to tell you the ticket number as it’s for internal purposes only. Week later, still broken. Call again, we’re going to create an escalated ticket. Wait, what happened to the one that was created last time? The “ocean navigator” said it was never read. So, they created another one. I think, by now, I have about 7 escalated tickets in their queue that have never been read and all for the same login issue. Ridiculous. It’s really irritating Princess outsourced it’s call center to the Philippines. I get it during Covid, all ships were docked and there was no need for a workforce, but you claim cruising is “back to normal” so, re-hire the workers! ### 1/5 — Time consuming and not reliable *2022-10-21, version 4.5.1* I’ve traveled with Princess 15 times. Love the cruise line; the app is terrible. We’ve reserved our dinner time weeks ahead. When we get onboard, it is lost. Happened twice. We got in line with dozens of others with the same experience. They don’t fix it for you. You have to book one night at a time even though it was the app that messed it up. This cruise, I can’t get the app off of blue lane. They can’t help when you call. Princesses only advice: uninstall and reinstall. Did it twice. Logged in once through the reservation number and once creating a new log in. Spent a couple of hours waiting in hold, talking, deleting and reloading twice. Problem not solved. No change it just spins. This isn’t my user error. I successfully loaded the phones for my 3 travel companions. Sometimes it works, many times it doesn’t. It is so much faster to type in info on the computer. Why don’t we have a choice? Final complaint: once you book your meal time or your check in time there is no way to see what you reserved. So you can’t double check that it is correct. The designers should have to use the app! ### 1/5 — Worst app ever!!! *2022-09-26, version 4.4.1* Princess’s MedallionClass is the worst app I’ve ever used. It lags, freezes, and requires constant closing and reopening in order to work for ‘Find my Shipmates’ and events. In addition, Dine My Way DOES NOT WORK! We had a party of 15, I booked tables close to each other, only to have the reservations cancelled. After 3 calls to Princess Customer Service, they eventually told me that I had to go to Ocean Services on my first day of the cruise…which means, instead of decompressing and relaxing from the get-go, I have to go figure out my own way with a LIVE person in order to solve the issue that the MedallionClass app is suppose to help ease my way into vacation mode. Thanks but no thanks. I hope the old way of dining reservations come back. At least then I have a guarantee instead of HOPING that my dining reservations actually made it onboard the ship with me. Worse than lost luggage! ## Frequently asked questions about Princess MedallionClass ### What does the Princess MedallionClass app do? The app provides a range of features to enhance your cruise experience. This includes on-demand services, a family and friends locator, ship navigation, and interactive entertainment options. ### What are the key features of this app? Key features include on-demand services for convenience, a family and friends locator to stay connected, ship navigation to help you get around, and interactive fun for entertainment. ### Is this app free to use? Based on the provided information, the app is available for free. There are no mentions of subscription fees or paid downloads. ### Who is this app designed for? This app is designed for cruise passengers who want to easily access services, stay connected with their group, navigate the ship, and enjoy interactive features during their voyage. ### How can I get customer support for the app? For customer support, you can contact the dedicated support team via email at AskOceanMedallion@carnival.com. They will be able to assist you with any issues or questions you may have regarding the app's functionality. ## Version history (last 5 releases) ### 4.14.2 (108743) — 2023-11-29 This will be the last update to the MedallionClass app which includes some enhancements to OceanReady steps. Coming Soon: - The brand new, and entirely separate Princess Cruises® app will be available for download in early December. - This MedallionClass app will no longer be available for download in the coming weeks. However, if you already have this version downloaded on your device you may continue using it until early 2024. Both the MedallionClass app and the new Princess Cruises® app can be used interchangeably except for a few features which are not yet available on the new Princess Cruises app until early 2024. ### 4.14.1 (108730) — 2023-11-08 Thank you for choosing Princess Cruises! We are constantly making updates to improve the guest experience. This release includes: - Bug fixes and improvements - Updated onboard program information ### 4.14 (108702) — 2023-11-03 Thank you for choosing Princess Cruises! We are constantly making updates to improve the guest experience. This release includes: - Bug fixes and improvements - Updated onboard program information ### 4.13.2 (108446) — 2023-08-31 Thank you for choosing Princess Cruises! We are constantly making updates to improve the guest experience. This release includes: - Bug fixes and improvements - Updated onboard program information ### 4.13.1 (108214) — 2023-08-15 Thank you for choosing Princess Cruises! We are constantly making updates to improve the guest experience. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*