# Princess Polly: Fashion Shop — user reviews > 171 indexed App Store user reviews of Princess Polly by Princess Polly Online Pty Ltd, rated 4.90/5 from 10,114 ratings. - Source: https://appshunter.io/ios/app/princess-polly-fashion-shop/id1321227830/reviews - App overview in markdown: https://appshunter.io/ios/app/princess-polly-fashion-shop/id1321227830.md - Rating breakdown: 5★ 9,322 · 4★ 458 · 3★ 139 · 2★ 52 · 1★ 143 ## What do users think of Princess Polly? Overall sentiment: mixed **Pros** - 💻 Easy to use app - 🛒 Seamless checkout process - 🛍️ Great selection of trendy clothes - 🚚 Fast shipping - 🎨 Aesthetically pleasing design **Cons** - 🐛 Glitchy app with crashes and bugs - 💰 Expensive prices - 🔍 Limited search and filtering options - 🗂️ Lack of sync between app and website - 🌍 No support for non-US currencies **Commonly reported bugs** - Items disappearing from cart - Wishlist not working after updates - App crashing on launch - Login issues with incorrect credentials - Inconsistent behavior when exiting and re-entering the app **Most requested features** - Allow reviews with photos and sizing details - Improve wishlist functionality - Add more plus-size clothing options - Provide better organization for categories and subcategories - Implement push notifications for sales and new arrivals ## Newest reviews (14 of 171) ### 3/5 — slow *2026-05-05, version 28.1* the app is reeeeeeeeeeallllllllly glitchy, pls fix asap ### 3/5 — whiplash of quality and slop *2026-03-24* This app should be better for what it is. The search option ultimately fails along with the filter options. You will ask for a dress only with sleeves and suggest halter dress options. You select the ‘going out tops’ tab, and two scrolls down it gives you a dress. It unfortunately reeks of lazy setup and organization because an application’s structure differs from the website, that I will say, is completely proficient and has none of these complaints. Pick your poison: a website that can be laggy on a phone or an application you cannot search well on. This app works best when you already know exactly what you want from their selection. Overall the source is good, this version is disappointing. ### 2/5 — faulty wishlist *2026-03-09, version 27.6* the app’s wishlist feature is not working properly - the pieces i saved do not remain and random pieces are included ### 2/5 — Makes my phone hot *2025-12-06, version 26.8* This app makes my phone heat up everytime I use it for more than 10 minutes. It starts lagging, it’s slow to process and move through the pages. I like their clothes, but the app needs work. ### 2/5 — Fix it please *2025-11-26* Princess Polly used to be the easiest app to navigate. However, with the newest update it has made it almost impossible to use. My wishlist shows zero items and yet when clicking on it, when it does load, it’ll be the laggiest thing and take ages to load or scroll through. Items liked will just disappear and it doesn’t even matter because I can’t even access it in the first place. ### 2/5 — New App Issues??? *2025-10-09, version 26* princess polly has always been my favorite & the app has always functioned seamlessly. with the newest update, ALL of my favorites list have no items in them. the app is constantly slow & lagging & doesn’t save any of my newly favorited items. super upsetting because it takes so long to scroll through the categories due to loading & then nothing even saves???? pls fix so i can start to check the new arrivals like i used to :( ### 1/5 — Cart isn’t loading??? *2025-09-14, version 25.7* Is anyone’s cart loading for them to view/purchase their items? ### 2/5 — . *2025-04-09, version 25* too many bugs ### 1/5 — Fix your app *2025-04-06, version 25* Gosh please fix your app! I’ve deleted it and redownloaded it. Add multiple things to my car and it keeps saying not available or something went wrong. ### 1/5 — Doesn’t work *2025-03-27, version 24.9* I have been trying for days to use this app and no matter what I do it will not do anything. I open it and none of the buttons work. I haven’t even been able to log in. ### 4/5 — The app is helpful with reviews! *2025-03-09, version 24.8* I appreciate reading reviews from other customers who have also bought items and can describe helpful details regarding fit, fabric, color, sheen, lining, sheer factor, quality of construction or faulty design especially for the items I’m considering. ### 3/5 — Not enough details in the Reviews section *2025-03-07, version 24.8* Why doesn’t this app have photos in the reviews section or what size customers bought? On the web it shows it, but not the app-_- ### 3/5 — Good app, but needs to show photos in reviews *2025-02-21, version 24.6* I really enjoy the user friendliness of the app, but have found myself opting to use the website browser solely due to the fact that the browser allows photo reviews. If the app would allow for this, I would switch to only using it. Very unfortunate and seems like a simple fix. Please add this feature! ### 3/5 — Product Reviews *2025-02-17* The layout/products are great.. but please, for the love of god, let people add their measurements/pictures to their reviews. I don’t feel confident buying your somewhat expensive clothes, when I don’t know how it fits or what it actually will look like once received and I can’t compare the size i’m going to get to someone else who has a similar height/body type as me. The review section is useless if all the reviews are “omgg so cute!! i love it” .. I can’t don’t trust that. ## Most critical reviews (10 lowest-rated) ### 1/5 — ??confused *2026-08-18, version 30.2* So why is one shirt 90 dollars… literally blue and black striped long sleeve shirt that you could find at a thrift store..🫪 yo the clothes are cute and all but the prices are a whole different story.. bc why is it 90 dollars..?! ### 1/5 — Cant find anything cause of poor filtering *2026-07-06, version 28.8* Cant filter , all dresses are sold out. Why would i care about sold out dresses????? ### 1/5 — Will lose your info *2026-04-23, version 28* Tried to give it a shot for the discount. I tried to process a return and it lost all of the information and now I can’t get in contact with anyone from customer service. Also shuts down randomly. This app is unneeded and has turned me off from PP ### 1/5 — Terrible app. Keeps freezing and asking me for email signup *2026-01-06, version 27* I’m already a member! Stop asking me for my email! I can’t even view the photos of the items bc the ad is impossible to bypass ### 1/5 — App lag *2025-12-21, version 26.9* This app was always so easy to use but now it takes forever to load and it literally heats up my phone to the point where I think it will blow up. Princess Polly please fix this Yall use to be my favorite app to use! ### 1/5 — Weak *2025-12-19, version 26.9* Pictures of clothing do not load. Search keyboard does not go away after typing. Online is much more user friendly!!! ### 1/5 — FIX THIS APP PLEASE *2025-12-17, version 26.9* i love princess polly, but this app is a mess now. it used to be so easy and fast to navigate through the app and now i am lucky to scroll down once and it not take 2 mins to register that i just scrolled. it has moments where it will just freeze and then close the app itself. it’s made me not be on the app as much to be honest because it is so frustrating to try and look at anything. please fix this app to what it was so i can continue being a customer! ### 1/5 — NEVER EVER BUYING FROM THEM AGAIN *2025-12-09, version 26.9* The app itself is decently made, but I bought a pair heels from them and two days later one of the heels broke in half I was going to wear these heels for an event, they’re pretty much unfixable The quality is terrible. I had to cut one of the toe straps so my feet would fit and the material is less shiny than on the website. I will never be buying from them ever again. And I can’t even return them because I got them on a final sale ### 1/5 — the app NEVER works *2025-10-21, version 26.3* it’s always glitching and keeps getting worse somehow ### 1/5 — App *2025-10-09, version 26* Nothing is loading. I tried entering my email, but nothing happens, and when I click on the top section, it's just blank. And kicks me out of the app.! ## Most praised reviews (10 highest-rated) ### 5/5 — 10/10 *2026-08-17, version 30.2* I’ve been shopping here for years and I can honestly say I’ve loved every piece!! ### 5/5 — best shopping app *2026-04-22, version 28* they’re so flexible with returns and shipping, they have the cutest dresses and clothes will great quality for SUPERB prices. they’re awesome, totally recommend ### 5/5 — Fast and easy *2026-01-29, version 27.4* The app is super fast and very easy to use. ### 5/5 — App update is super cute *2025-11-21, version 26.7* Love princess Polly and the app is so cute and fun to shop. ❤️💙 ### 5/5 — Amazing Update *2025-10-30, version 26.4* Just logged on to see that the app has been updated!! Such a sleek re-design, so much easier to use. Built with the consumer in mind - love shopping on the app. ### 5/5 — Thank youuuu *2025-10-30, version 26.4* Love it. The apps makes it so easy to order. Almost too easy!!! <3 ### 5/5 — Awesome *2024-10-04, version 20.5* Thanks for everything ### 5/5 — IT GIRL SHOPING *2024-09-21, version 20.5* Loving it here 🍒 ### 5/5 — Good app *2024-09-02, version 20* Good app ### 5/5 — princess polly app *2024-08-02, version 19* I LOVE princess polly as a brand and their app is so easy and convenient to use! I recommend signing up for their email and text notifs so you can save and get great offers and discounts. Most of my wardrobe is princess polly Xx --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*