# Principality Stadium Ticketing — user reviews > 70 indexed App Store user reviews of Principality Stadium Ticketing by Welsh Rugby Union. - Source: https://appshunter.io/ios/app/principality-stadium-ticketing/id1535032184/reviews - App overview in markdown: https://appshunter.io/ios/app/principality-stadium-ticketing/id1535032184.md ## Newest reviews (15 of 70) ### 1/5 — Aggrieved customer *2024-03-10, version 3.0.3* I have purchased a ticket which has been acknowledged but there is no email confirmation and no ticket showing. It is pathetic ### 1/5 — Useless *2024-03-06, version 3.0.3* The app won’t send a confirmation email and I’ve had no luck contacting the email address provided. I have two tickets booked and it looks like they’ll go to waste. Absolute disaster. ### 1/5 — Rubbish *2024-03-06, version 3.0.3* An absolute nightmare trying to get tickets through this app. Typical WRU, they think everything is great, but behind the scenes it’s falling apart. ### 1/5 — Awful *2024-03-05, version 3.0.3* Just paid for tickets - can’t even receive the verification code so can’t login. ### 1/5 — Pathetic *2024-02-14, version 3.0.3* Just like the most recent review, the app simply won’t send through any email verification code. Just paid a lot of hard earned money for the Wales vs France game, and I can’t even access this app. They take the money and then leave you nervous waiting for the app to work, pathetic ! ### 1/5 — Can’t get it to work. *2024-02-07, version 3.0.3* Keep in mind this app is apparently the only way you can get the tickets you’ve paid for and without it you will not be able to get entry. When setting up the app it first asks to send a code to your mobile phone. That works in seconds. Then however it then asks to do the same to your email address. This is when the problem starts. Have tried several times today and never get the code. (yes, I’ve checked junk mail). So now I’m facing the prospect of trying to find contact details to see how I can get to the next step to be able to use the tickets they’ve already taken payment by for. If not I’m first going to have disappoint my family and then get hold of my bank to try and get my money back. Very disappointed and very annoyed. Smacks of being far from fit for purpose. ### 1/5 — Where are my tickets? *2023-10-02, version 2.11.24* Bought tickets yesterday, installed the app, money taken from my bank account but no tickets have appeared. I’m all for using app’s and online services if they work! How do you contact anyone regarding this? ### 1/5 — Tickets *2023-08-04, version 2.11.20* Bought 2 tickets today but they’re don’t appear in the ap no matter what I do. I have email confirmation of purchase and WRU has taken the money out of my account but no tickets and a screenshot of the transaction is apparently unacceptable! What do I do now? ### 1/5 — Still waiting for tickets ? *2023-06-29, version 2.11.19* Anyone ? Help ### 1/5 — No tickets after hours *2023-06-17, version 2.11.19* Bought tickets online (can’t do it through the app). After logging into the app and refreshing the tickets page for hours, I’m still yet to receive tickets! ### 1/5 — Basic programming of this app is bottom tier *2023-02-24, version 2.11.15* Seemingly this app doesn’t tell you that it can access general settings on your phone when it can. When accessing the downloaded ticket, it automatically sets your brightness settings to max, and doesn’t put them back to how they were when the app closes. Really basic thing, not executed at all. ### 1/5 — Utter Rubbish *2023-01-18, version 2.11.15* Sadly just like the WRU website this app is an absolute joke. I currently have five tickets to transfer to friends for 6N games thst I can’t move because the App says I’m not online even though I am. ### 1/5 — Won’t set up! *2023-01-18, version 2.11.15* Keep getting error cannot set up! Connectivity error although I’m on wifi!! Help please… ### 1/5 — Bad system *2022-11-21, version 2.11.15* Clunky booking system attached to a clunky app. Everyone i bought a ticket for needs to create an account and download the app. Too much nosiness. Should be lighter ### 1/5 — Embarrassing App for a major sporting provider *2022-11-19, version 2.11.15* An absolute farce of an app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish! *2026-06-11, version 5.7.2* If I could give zero stars I would . Stadium insist on ticketing through this app, tickets don’t arrive…try getting hold of anyone then!! Poor! ### 1/5 — No tickets arrived ? *2026-02-20, version 5.2.1* I purchased my tickets Friday evening, game tomorrow. I have received confirmation of order. I have downloaded the stadium ticket ap and provided all my details but no tickets. ### 1/5 — Pointless and non functional *2025-04-18, version 4.1.4* Digital tickets are a nightmare at the best of times. Would be so much easier if they just sent a QR code to your email but instead this app is absolutely unusable. I can’t even access it half the time as it won’t send me an SMS. So every time I go I’m spending more time in the box office than I ever did before this was introduced. ### 1/5 — Not fit for purpose *2025-04-08, version 4.1.2* I wouldn’t even deem to give this one star. Can’t see tickets or even account details on app, despite set up online. WRU ticket office say tickets are there but can only assist if I physically go into stadium office! If you have any other options use them instead - this is appalling ### 1/5 — Room for improvement *2025-02-19, version 3.12.4* One of the worst applications to use. The website is also very poor. Woeful in all honesty. ### 1/5 — Won’t Open *2025-02-15, version 3.12.4* Stuck on page showing u how to enter stadium ### 1/5 — App stuck *2024-11-18, version 3.9.5* The app is stuck on the tutorial video ### 1/5 — Appalling Frustrating fan- unfriendly app *2024-11-04, version 3.9.5* This app is one of the worst I have ever used. Worked ok until they updated the app which then did not work on my phone as my operating system not new enough and could not update the app - this effectively forces purchase of a new phone which some fans may struggle to pay for and discriminates against maturer fans and those who do not want to change phone or buy a new one. Shamefull of WRU to let this happen. WRU should give option of emailed tickets which can still be personalised and q-codes ( and brought up on any level mobile phone) ### 1/5 — Can’t view tickets *2024-05-02, version 3.4.6* When you buy tickets via your WRU account, the tickets do not show in ‘my tickets’. Luckily I have kept the electronic receipts. When I searched ‘why can’t I see my purchased tickets’ in the app help, it yielded 0 results ### 1/5 — Rubbish app *2024-04-04, version 3.4.6* Doesn’t work ## Most praised reviews (8 highest-rated) ### 5/5 — Upgrade 100% better *2025-03-05, version 3.12.4* Upgraded version since nov 24 much improved and now lots of info in one place ### 5/5 — Excellent *2023-12-17, version 2.18.0* The app does exactly what it’s supposed to, those complaining about tickets not being seen in the app really should read the instructions and understand the timelines. This app has not failed me once am I have had well Over 50 purchases. Excellent app Warning - Do not screen shot ticket for a memento. The app identifies it and flashes a warning continuously (although you can still use) ### 5/5 — Fantastic *2023-07-23, version 2.11.20* Bought tickets online - and within minute had the app kick in and say the tickets had been delivered. Much easier than getting in post etc. Excellent experience ### 5/5 — Great App *2021-11-01, version 2.11.4* Downloaded the WRU app to watch the game and was apprehensive at start but it’s great! Easy to use and share tickets with your friends. ### 5/5 — Great app. Excellent user experience. *2021-10-25, version 2.11.4* This is a well thought out app. User experience is great. Had some concerns regarding the arrival of the tickets but a quick check on the FAQ helped me understand the process, and sure enough as laid out in the FAQ, email arrived and tickets shortly after. Transferring tickets to other members of the party was a doddle, could not be easier. Well done everyone involved. ### 3/5 — Don’t panic! Tickets aren’t supposed to appear straightwaway. *2023-10-02, version 2.11.24* It’s not clear from the ticketing process or the app, but I contacted the stadium and tickets aren’t released until 4 weeks before the match. It’d be good if they made that clearer. ### 2/5 — Can’t use it! *2025-03-20, version 4.0.6* I have the account set up on one email address and bought tickets online with another email address. There is no way to actually “log out” or set up with another email address! Therefore I cannot see my tickets! Logging out is a necessity! ### 2/5 — Change details? *2021-09-14, version 2.11.4* I put the wrong e mail address in and can’t find a way of changing it to the one I used when buying tickets. Concerned I won’t get the tickets. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*