# Printer App © — user reviews > 18 indexed App Store user reviews of Printer App © by Vertex Point Limited, rated 4.80/5 from 365 ratings. - Source: https://appshunter.io/ios/app/printer-app/id6670429082/reviews - App overview in markdown: https://appshunter.io/ios/app/printer-app/id6670429082.md - Rating breakdown: 5★ 322 · 4★ 23 · 3★ 10 · 2★ 3 · 1★ 7 ## What do users think of Printer App ©? Overall sentiment: negative **Pros** - 👍 Quick and easy setup - 🚀 Saves time - 👍 Easy to connect old printers - 👍 Works perfectly - 👍 Helpful for printer connection difficulties **Cons** - 🐛 Problems staying connected to wifi - 🐛 Ink not working in all colors - 🐛 Printer won't stay connected to WIFI - 🐛 Auto-scans face for subscription - 🐛 Expensive subscription - 🐛 Scam, charges for free features - 🐛 Charged more than advertised - 🐛 Duped into subscription - 🐛 Pay to use when official app is free **Commonly reported bugs** - Wifi connectivity issues - Ink issues with printer - Subscription auto-scan - Incorrect subscription charges ## Newest reviews (2 of 18) ### 1/5 — Poor customer service *2024-12-05* Beware: they advertise that the one time fee is $69.99 but when you purchase it, you're charged $99.99. They won't refund you. **Developer response:** Dear user, we appreciate your feedback. Please rest assured that our application is a formal application that has been officially reviewed by Apple and will not engage in any fraudulent activities.You can view the subscription charge amount in your settings. ### 1/5 — Not happy - but thankful Apple did the right thing *2024-11-27* Listen, I made a mistake! I was in the zone, stressed to get my new printer set-up! Thought this App was the official HP Smart App! It wasn’t! And to download the app I had to pay £49.99! I actually thought they just needed my credit card detail for any subsequent purchases! Nope, wrong, instant 12 month sign up! I feel duped, and foolish too. Thanking Apple who did the right thing and refunded me. Shame this type of practice is allowed on their platform? **Developer response:** Dear MJB0573, we are very sorry that the product did not meet your expectations. Although we are not an official HP application, we have many personalized extensions that have not been recognized by you. We are very sorry and thank you for your evaluation. ## Most critical reviews (10 lowest-rated) ### 1/5 — Having problems staying connected to wifi *2025-08-24* Problems staying connected to wifi **Developer response:** Hi, Angels-1259! Can you describe in detail the issue you are experiencing and contact us at support@vertexpointworks.com? Thank you very much for your interest in our application. ### 1/5 — Garbage *2025-07-28* I desperately hope everyone involved with this app ends their own lives. Preferably publicly **Developer response:** Hi, Samuel W. Hyde, If you have any questions, please feel free to contact our customer support support@vertexpointworks.com. ### 1/5 — Scam *2025-06-29* This is a scam. Does not allow for option purchase less than annual then will not refund. SCAM FRAUD. Do not purchase. You can do what it offers with your phone. **Developer response:** Hello, gdg97! We are using the subscription feature provided by iOS. If you have a subscription, you can find it in your Apple ID Settings -> Subscriptions. If you no longer need our service, you can cancel it at any time. If it is not listed here, you are not subscribed to our app. We are well aware of your trust and expectations in our application, and we also take your concerns seriously. Please believe that our application is legitimate and legal, and we will not engage in any fraudulent activities. Thank you for using our app ### 1/5 — Hors prix *2025-05-23, version 1.4* Demande 9,99 par semaine… exagéré ! ### 1/5 — Printer Won’t Stay Connected to WIFI *2025-05-06* HP Printer Office Jet Pro 9125 will not stay connected to WIFI! Have to unplug and reboot several times during the day!! **Developer response:** Hello, HP Printer Woes!! Can you describe in detail the issue you are experiencing and contact us at support@vertexpointworks.com? Thank you for your understanding and support. ### 1/5 — Subscription *2025-04-24, version 1.4* Hey, I just downloaded the app and open it, didn’t touch or even have any option then direct auto scan my face to do subscribe!! I not even saw the interface!! How could this be!! ### 1/5 — NOT CANNON - cash grab app *2025-03-04* How they can display the cannon logo on the app store is beyond me but this is not the cannon app, its a $13/week cash grab subscription app for simple print features you can get for free. Download Cannon Print instead. **Developer response:** Hello, AG0916!Our products not only support Canon products, but also support printer connections of other brands to meet users' printing needs in different scenarios. If you have any questions, please feel free to contact our customer support support@vertexpointworks.com. ### 1/5 — Unfortunate *2025-01-04* Pay to use and expensive when an on brand app is free. Thank you **Developer response:** Hi, Jdmjamjam！The fees we charge help us invest in the development and improvement of the app, providing you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates! Thank you very much for your interest in our application. ### 1/5 — Unfortunate *2024-12-29* Pay to use **Developer response:** Hi, Jdmjamjam！The fees we charge help us invest in the development and improvement of the app, providing you with a smooth and enjoyable user experience. We're always working on new features and enhancements, so stay tuned for exciting updates! Thank you very much for your interest in our application. ### 1/5 — Scam *2024-12-09* This is a scam, they asking for money for what the official app will do it for free. **Developer response:** Hello, Adam 1015! We guarantee that our application is formal and legal. We will uphold the principle of good faith, strictly abide by relevant laws and regulations, and will not deceive users. Thank you for your understanding and support. ## Most praised reviews (6 highest-rated) ### 5/5 — Epson ET-3850 *2025-08-06* Quick & Easy **Developer response:** Dear Mayraperla, thank you for your positive review! ### 5/5 — Super pratique *2025-08-03, version 1.4.2* On gagne du temps! j’adore ### 5/5 — HP 5200 *2025-05-29* I thought it was going to be impossible to connect my old HP 5200 . I was wrong , the app made it a breeze . **Developer response:** Dear user, we appreciate your feedback. Thank you again for your support and understanding. We are glad you like this app. ### 5/5 — Smart print hp *2024-12-10, version 1.2* Easy guys. Try it now ### 4/5 — Having Ink problems *2025-05-30* Not being able use printer for couple months, the ink isn’t working in each colour. Black comes out in type of random bits, totally unreadable, blue comes out in some parts. As ink was brand new when printer was purchased, can you help with any information about how to fix problems. Thank you. H Oliver. **Developer response:** Dear BoofaBoof, we need to know more about your question. Please send your question to our support email and someone will answer it for you. Thank you for using our app. Our email is: support@vertexpointworks.com. ### 3/5 — Already helpful *2024-11-18* Hello, so I’m new to this app of course. And I didn’t even know that this app existed! (Well I had to search it up on google of course because I was having some difficulties, but anyways) Before I had this app, I was so angry that I couldn’t connect my device to my printer, and it almost gave me a headache! So of course, I searched up what app to help me print things for something, and it said “Epson iPrint” cause that’s the printer I have. Besides the point, I got the app. It told me what to do clearly, and I did what it told me to do! So I went on and oh my goodness, everything turned out so perfectly! Though I had some difficulties because I had ran out of ink! But no worries it still worked! In a blink of an eye too! (And by the way, it’s not only for the printer “Epson”, it’s for other printers as well!). I highly recommend getting this app if you’re having difficulties connecting your device with your printer as well! **Developer response:** Hello, I thought i liked it 432!We're honored to hear that our app was helpful to you, and thank you for your review！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*