# Priority Pass™ — user reviews > 1,443 indexed App Store user reviews of Priority Pass™ by Priority Pass Ltd, rated 4.80/5 from 493,377 ratings. - Source: https://appshunter.io/ios/app/priority-pass/id406878019/reviews - App overview in markdown: https://appshunter.io/ios/app/priority-pass/id406878019.md - Rating breakdown: 5★ 444,043 · 4★ 24,860 · 3★ 7,722 · 2★ 3,415 · 1★ 13,337 ## What do users think of Priority Pass™? Overall sentiment: neutral **Pros** - 🌟 Great app and customer service - 👍 User-friendly interface - 🌍 Works well internationally - 💯 Excellent lounge access and amenities **Cons** - 🚫 Limited lounge availability at major airports - 🕰️ Restricted lounge access hours - 💳 Charges for additional services - 🤖 Buggy and unreliable app **Commonly reported bugs** - Login and account management issues - Inconsistent app performance and crashes - Inability to add digital card to wallet - Inaccurate lounge location and hours information **Most requested features** - Improved real-time lounge availability information - Ability to book and reserve lounge access - Enhanced digital card functionality - Offline access to lounge details ## Newest reviews (15 of 1,443) ### 4/5 — air France lounge boston *2026-08-23, version 6.76.0* We had to use this lounge as the BA lounge was undergoing refurbishment so we needed to use our Priority pass lounge access instead. When we got there we were told that Priority passes access was only available at Boston until 1.30pm. This does not seem to be a good policy given our flight to LHR was at 7.30. They eventually let us in as an air France flight had been cancelled so they were letting those passengers stay longer but if that lounge is only available until 1.30 there should be an additional lounge for Priority Pass passengers to use after this time. They also said we would have to leave after 90 minutes! ### 2/5 — Archaic *2026-08-18, version 6.75.0* Archaic having to have different apps for different lounges and cards. Almost like they are proud to be…what’s a good term? Archaic! ### 1/5 — Stay away *2026-08-15, version 6.75.0* They make it impossible to cancel your account and they won’t get back to you. I filled out the cancellation form you have to do (which is scammy) and have waited over a week to hear back. ### 1/5 — Broken Link *2026-08-13, version 6.75.0* Can go through to Bidvest lounge Tambo Airport to pre book ### 1/5 — Wasting time. *2026-08-12, version 6.75.0* You sent me an email advising on the new app. Then when I download and try to log in you tell me it’s not ready yet. Spend your time working on your product then notify your customers. ### 1/5 — Tired of the waiting *2026-08-12, version 6.75.0* The wait at the Priority Pass lounges continue to happen and the waits are getting longer. ### 2/5 — App is a nuisance *2026-08-10, version 6.75.0* Not user friendly. Now seems to have migrated to new app, yet it’s not quite updated yet? Confusing email regarding directions for use going forward ### 1/5 — Over booking continues. Too bad will have to discontinue my membership *2026-08-07, version 6.75.0* Why be a member of a club I can not access. It’s regularly over booked and even when I try to book it I early I am told I can not. So I walk up and try to get access but 1.5 hours later my play leaves without my having access to the club. Bye bye ### 3/5 — Service is great - app - not so much *2026-08-07, version 6.75.0* The service PP offers is quite good. App performance is not so. Why it needs to reload available lounge locations each time I use the app ? It takes forever when on roaming ### 2/5 — Frustrating experience *2026-08-07, version 6.75.0* My experience with this lounge access program has been extremely disappointing. It appears that long wait times are being used to discourage pass holders from accessing the lounge. During my visit to the Boston location, there were clearly many empty seats and tables visible inside, yet I was told there was a lengthy wait before entry. If lounges are consistently operating beyond capacity, additional lounge locations should be added, or membership sales should be limited to a level that can reasonably be accommodated. Selling access while making it difficult for members to actually use the benefit creates a frustrating customer experience. The Boston location, in particular, has been the worst experience I’ve had. Based on my experience, this lounge access program does not deliver the level of service or value that members are led to expect. ### 2/5 — Code *2026-08-05, version 6.75.0* No code sent to my email on 3 occasions when trying to pre book ### 2/5 — Limited lounges and very limited time *2026-08-05, version 6.75.0* Last time we TRIED to use Priority lounge we were not allowed in until 2.5 hours before BOARDING TIME. Well assuming they board 30 to 45 minutes before departure and if you need to get to anther terminal (30 minuted) because they have such limited lounges you could really only use the lounge for an hour and 15 minutes. This is MUCH SHORTER than they advertise! ### 1/5 — Bad communication *2026-08-04, version 6.75.0* Only when you arrive to the lounge SURPRISE you need reservations day previously ### 1/5 — Horrible app *2026-08-04, version 6.75.0* Any time I ever try to log into this app it never lets me login keeps insisting that I give it the last four digits of my credit card number which never work Won’t send me the ability to change a password yet it says that my password is no good If my AMeX dudnt give this to me for free, I would absolutely be insisting on getting my money back as this judge is mostly unusable ### 1/5 — Where? *2026-08-03, version 6.75.0* There never seems to be a club at the airport I am in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor UX *2026-08-25, version 6.76.0* Poor UX. Making a reservation via the app???????? ### 1/5 — Errors & crashes *2026-08-24, version 6.76.0* I’ve tried 4 times to activate my account and every time it errors and crashes. ### 1/5 — App does not allow me to log in and access my account *2026-08-24, version 6.76.0* No support other than having to reach out through email. ### 1/5 — Terrible app and no assistance *2026-08-22, version 6.76.0* Have been trying to activate my membership for weeks and I keep getting an error message. Customer support is useless ### 1/5 — Absolute Ripoff *2026-08-19, version 6.75.0* Lovely and glossy for sale, utterly nonsense and useless. After spending the membership fee for a year, I wasn’t able to book one lounge visit in any of the 12 flights I did this past year. They once told me they’d allow me to use it if I paid £48 per person.. which was incredibly outrageous. If consumer service were any good, or honest, you might be granted one- but not even that. No one able to help. Way too expensive for all the disappointment when all I wanted was to be able to treat the family. ### 1/5 — Forcing me to use new app, which doesn’t work for me *2026-08-19, version 6.75.0* I have my membership through Capital One Venture X, if that matters. Basically this app is is telling me to go to their new “plus” app and won’t let me use this app anymore. I downloaded the new app which then tells me my membership is not yet ready for the plus app and to back to the old app (this app). But this app won’t let me use it and just displays the screen to go to the new app. So which is it?!?! ### 1/5 — Eduardo Reyes *2026-08-18, version 6.75.0* Solicité mi acceso digital hace tiempo y nunca me llegó ### 1/5 — Poor service *2026-08-17, version 6.75.0* Every time I use the app it tells me it’s fully booked but then I arrive and have to queue to get access. ### 1/5 — Pre-book is a joke. *2026-08-16, version 6.75.0* Concluding travel to 5 countries and pre-book is a dysfunctional feature. PP is a low value free credit card offering. You get what you pay for- don’t forget it. ### 1/5 — 10+ year user *2026-08-15, version 6.75.0* Beyond terrible; will leave you stranded at the worst times ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-08-16, version 6.75.0* Clean, lovely ### 5/5 — 我觉得是目前最好的 *2026-08-14* 非常感谢这张卡带来的良好体验，尤其在国外，选择很多 ### 5/5 — Brilliant *2026-08-09, version 6.75.0* Brilliant thanks guys for looking after us ### 5/5 — Awesome *2026-08-04, version 6.75.0* Luv using my Priority Pass so convenient while I’m traveling ### 5/5 — Ángel Mendez’s *2026-08-02, version 6.75.0* Great service and nice people ### 5/5 — Davio's💙JB Terminal C *2026-07-30, version 6.75.0* Umm... $24 ($58 with a friend) free bolognese every time I fly!!!! BOA Premium Elite cards only❤️💙 ### 5/5 — Good ish *2026-07-27, version 6.74.0* Good ish ### 5/5 — Escape at GSP 👍 *2026-07-26, version 6.74.0* Escape lounge at GSP is a Home Run… tremendous staff!!! ### 5/5 — Very impressed *2026-07-18, version 6.74.0* Everywhere I go you know my name. Replenish everything I need. It feels like a family. ### 5/5 — A True VIP Experience! *2026-07-18, version 6.74.0* What an amazing experience! From the moment I arrived, the staff made me feel truly welcome and valued. They treated me like a VIP, and every detail showed how much they care about their guests. The service was outstanding, everyone was kind and professional, and the atmosphere was relaxing and comfortable. Thank you for making my visit so special. I highly recommend this place and can’t wait to come back! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*