# Priority Rewards & Tickets — user reviews > 113 indexed App Store user reviews of Priority Rewards & Tickets by Telefonica UK Limited, rated 4.76/5 from 303,436 ratings. - Source: https://appshunter.io/ios/app/priority-rewards-and-tickets/id443900190/reviews - App overview in markdown: https://appshunter.io/ios/app/priority-rewards-and-tickets/id443900190.md ## Newest reviews (19 of 113) ### 1/5 — Broken *2026-07-16, version 12.2.0* Can’t log in, I’m not the only one. ### 1/5 — Fuming *2026-07-13, version 12.2.0* Why would I go all the way to Cheadle for some Callipos I’d won from Waitrose? There’s no Waitrose in Manc just use a different shop!!! Fuming!!! ### 1/5 — Unable to login *2026-07-13, version 12.2.0* Unable to login request a security code and then it just says please try again later. This has been happening for more than a week. Please sort it out ### 1/5 — How do I claim rewards *2026-07-12, version 12.2.0* I am told in the priority app that I have so much in rewards. I am told to save or claim. There is no button to either save or claim so what am I supposed to do to do? ### 1/5 — Log in issues *2026-07-09, version 12.2.0* Cant log in. Been like this for months. Just shows blank screen… fix it ffs ### 1/5 — Used to be good, now rubbish *2026-07-05, version 12.2.0* Rewards used to be guaranteed and varied every Monday, now you mostly get “Great spin but no win” and prizes/rewards have gone seriously downhill. Add to that loads of login issues and glitches where you can’t get to your rewards at all, they may as well not bother at this point ### 1/5 — Non functional *2026-07-05, version 12.2.0* Used to work fine but since Virgin Media took over app does not display or function properly on both my iPhone or iPad. I am unable to claim my O2 rewards credit as the button to claim is not displayed on either device. Looking at recent reviews, issues with the app are widespread, please get this sorted ### 1/5 — Log in issues *2026-07-05, version 12.2.0* Fix your app, you incompetent monkey ### 1/5 — SORT OUT THE BUG! *2026-07-03, version 12.2.0* There is a bug that is stopping a number of O2 priority members from being able to log in. Constantly saying ‘Sorry, there was a problem with your request’ Try again later Why hasn’t this been picked up and sorted out! ### 1/5 — Why does this app keep logging me out? *2026-07-02, version 12.2.0* Terrible! Constantly have to log in with the security code etc. It was much better before Virgin Media came on board. Will probably delete it. Not fit for purpose. ### 1/5 — Login issues *2026-06-30, version 12.2.0* Haven’t been able to login the app for over a week. Keeps saying “sorry there was a problem with your request, try again later” ### 1/5 — Shocking *2026-06-29, version 12.2.0* I couldn’t log in into Priority app and keep getting messages to top up even O2 renews my tariff automatically every month by taking the money directly from my bank account. It is unacceptable. ### 1/5 — Unable to login and rubbish offers *2026-06-29, version 12.2.0* Lots of bugs and patchy login most of the time. Support non existent to resolve. If you are lucky enough to get in, you will find rubbish offers. It used to be great - a real treat for customers - what a shame! ### 1/5 — Great Spin *2026-06-29, version 12.2.0* But No Win ### 1/5 — Rubbish *2026-06-28, version 12.2.0* Haven't been able to login for a week. When I could login hardly any rewards any more, used to be good. ### 1/5 — App not logging in *2026-06-27, version 12.2.0* My mobile number logs in but then it goes straight to a “sorry there’s an issue, try again later” page. Phone support and in store support can’t fix it ### 1/5 — Can't log in anymore *2026-06-25, version 12.2.0* The app was great for my weekly free coffee or bake from Greggs. It was also a plus to get the occasional cheap cinema tickets. However, now it will not let me log in at all. Very disappointed. ### 1/5 — Rubbish *2026-06-22, version 12.2.0* App absolutely rubbish since virgin took over. Can’t use Face ID to log in. When do log in, just keep getting “oops something went wrong. ### 1/5 — Great spin but no win *2026-06-22, version 12.2.0* App used to be great but the reward schema regressed last month… now you might win a sausage roll, but I most of the time you will just see “Great spin but no win” ## Most critical reviews (10 lowest-rated) ### 1/5 — App not loading *2026-08-27, version 12.2.0* It’s been a couple of months now and I’m unable to open my o2 priority app! It’s logged me off and logging back in seems impossible. It’s frustrating! What causes this and how can I log back in? ### 1/5 — Joke *2026-08-24, version 12.2.0* An absolute joke. Utter waste of time. Impossible to win anything. I've been a loyal customer with 02 for 15+ years and they used to offer benefits which were worth having. Not any more. Jokers ### 1/5 — My Mondays are Still Blue. *2026-08-10, version 12.2.0* Used to enjoy Blue Mondays as you were guaranteed a prize, but now it’s boring. Haven’t received a prize in weeks and it just seems like it’s no longer worth doing. ### 1/5 — Stopped working *2026-08-07, version 12.2.0* This was ok for a while but it’s stopped working because it wants me to link my Virgin Media account to O2. I don’t have an O2 account so it doesn’t give me access. It’s completely Useless! ### 1/5 — Persistent Login Failures Render App Unusable *2026-08-05, version 12.2.0* O2 Priority fails to deliver on its basic functionality due to severe, recurring authentication issues. Despite attempting access across multiple operating systems, specifically iOS and Android, the application consistently refuses to complete the login process on both devices. For a platform built around providing network perks, the complete inability to access the account makes the service entirely redundant. Experiencing identical technical faults across different mobile platforms points to a systemic backend issue rather than an isolated device error. This unreliable user experience significantly undermines the value of being an O2 customer. The app requires immediate technical resolution before it can be considered functional. ### 1/5 — Useless *2026-08-03, version 12.2.0* Can’t even log in!!! ### 1/5 — Totally pointless *2026-08-03, version 12.2.0* App doesn’t work, can’t login like everybody else. They understand my frustration but can’t be bothered to fix it, not worked for months, and no part of o2 seems to care. ### 1/5 — Can’t Log In *2026-08-02, version 12.2.0* How such a well renowned carrier like O2 is unable to fix a log in issue so many people are experiencing is beyond me. Absolutely appalling. ### 1/5 — Disappointing *2026-07-31, version 12.2.0* Got sent a letter through the post offering me Bupa Well+ free through the Priority app. Looked in the app and it’s no where to be found and there doesn’t seem to even be anywhere to raise this. Thought there was finally a worthwhile offer but it doesn’t actually appear to exist! ### 1/5 — Pointless *2026-07-26, version 12.2.0* The rewards have got so bad it’s just useless now. No rewards a single time since they changed blue Mondays. Looking for new provider. ## Most praised reviews (10 highest-rated) ### 5/5 — No buenno *2026-06-27, version 12.2.0* The taste card link isn’t working for the annual free taste card subscription ### 5/5 — Much improved functionality *2024-04-26* The offers on this app have always been good.- who would turn down a free sausage roll? (Yes you can have a vegan one) . Often other freebie s also . Definite plus of being an o2 customer. I see great live entertainment offers as well although that’s not personally my thing. On previous versions of the app it could be a bit difficult to access the offers. You had to have a really strong network signal and was generally a bit glitchy. Ironic for phone network. I am pleased to say that the latest version seems to be much improved and I can still get my Greggs sausage roll at a remote shop. **Developer response:** Hi there, are you still having issues with offers? If you’d like to drop us a message on Twitter (o2uk.co/O2TWPriority), Instagram or Facebook (o2uk.co/O2FBPriority), we can take a closer look for you. ### 5/5 — Mrs . *2023-11-07* Whilst I have never liked into the priority offers , today I changed all that . Wow. What have I been missing . Omg. So soooooo impressed with my O2 , Seriously can't wait to use the offers to start with Greggs coffee, Oh yes!! Then the eating out offers , I love eating at Prezzo my favourite . The steakhouse offers are unbelievable . And yes I have gone for the chance to win Winter Market holiday , I may be in the mature bracket of customers , however my mind and out look is much younger . One thing I can't alter is it say my destination is 27 miles away . ( weird ) . My 02 ship in Pentegon Chatham Kent is The BEST FOR CUSTOMER SERVICE ,5***** If I could I would give more . The girls & guys are simply wonderfully the best . I mean nothing is to much trouble, They set things up for me on my phone when I have difficulties ( yes am slightly dyslexic , take time to process info ) These staff honestly if you have a reward system , can I ask they the shop receive it . Yes I love going there later in the day when they are not so busy . They give me excellent information, deal with the issue efficiently, give me time and patience ,the service is 5* SPECIAL. Not just because I have a chit chat with them all am I treated differently . I see the girls and guys offer the same brilliant service to all customers . Yes on occasions I go to the sweet shop opposite drop of a few goodies at random times . Have a hug from the girls , I used to work at a College in Gravesend , with students, being dyslexic did not stop me doing my work. My best all time job in my life . My other phone company actually made me feel inferior at times . I was often passed to another person most times and told to comeback . That is why I eventually left . I am so happy I did that several years ago . 02-Is The Ultimate Phone Experience . Happiness to you all . Me . 🙋‍♀️ Happy 60s ### 5/5 — Feeling *2023-09-03* Today I my review I want to express my feelings and thoughts which I have toward the network by using this network from more than a year I want to say that it is the best network which I have imagined or provide you with the comfort and assistance that you want from a being the part of family member so during all this process I would only say that it I consider 02 as the part of my family member and recommend every to use 02 they will definitely enjoy the same charm and feelings which I did. **Developer response:** Thank you so much for your review , we value our customers feedback and are always trying to improve our services and products ,we're glad that you enjoy the service. ### 5/5 — Upgrade disaster *2021-09-03* This was my favourite app ever. Unfortunately the latest update means I can no longer use it as my phone is to old. To be able to take advantage of the brilliant offers and rewards means I would have to discard a perfectly good phone to buy a new one. Not very environmentally friendly! I will remain an O2 customer but I have been priced out of using Rewards as I can’t afford to upgrade my phone. ### 5/5 — My story *2021-08-09* I’ve never played priority before so I can’t say it’s amazing. However I can say O2 are amazing and I hope I win so I will then be able to say first hand how amazing priority really is. Although even if I don’t I have every confidence in anything O2 does. I’ve not looked back once since joining O2 network.I’ve never worn anything in my life and would love to win anything from priority. I’ve been with O2 now for at least a couple yes and still yet to win anything though reiterate what I said before 02 are amazing. I’d love to win something. Not even the 10 grand get away. I’d be happy to win an old tablet or phone or AirPods just anything really. Anyway I hope I’m lucky if not good luck and well done to whomever wins. ### 5/5 — Great for family fun *2021-06-07* So many reasons to spend quality time with the family thanks to O2 priority! We’ve had family dinners out with wonderful offers (the kids are always keen on us taking them out for pizza!), I’ve secured gig tickets for my teenager 48 hours earlier than general release and have loved the free weekly coffees. None this would’ve been possible without Priority, so I really cannot fault it at all. I’m even looking at their partnership with Virgin Experience Days to book some fun family activities for the summer holidays. Love all the offers, 10/10 from me! ### 5/5 — Perfect for music lovers! *2021-06-04* As an avid gig-goer I absolutely LOVE O2 Priority tickets. In the past I’ve managed to nab incredibly tickets to Lady Gaga (!!) and The Pussycat Dolls which would’ve been neon impossible without Priority access to tickets. I had the BEST time and felt very smug that lots of people were unable to get tickets! Can’t wait to go and see Billie Eilish with some friends next - booked through Priority of course. It’s a must-have for any Music fans. If you’re not with O2 then switch! It’s well worth it for the perks 😛 ### 5/5 — Love it! *2020-06-12* Really impressed with the app and offers during the lockdown! I've always found Priority to have great deals on offer, especially the free Nero coffee. I just recently found out that the Uber discount is BACK, which comes in quite handy, when you want to relax and kick back after work, without feeling the pressure to prepare a meal. Although, this is not particularly relevant now, I cannot not mention the great perks you get on concert tickets only for being an o2 client. I've had a the pleasure to enjoy a number of sold out concerts because I could by Early Access tickets with the Priority app! And it's great to see that some tickets are starting to appear here and there, like Andrea Bocelli and Jessie Ware! I'm always recommending the app to family and friends who tell me they have been on O2 for years and have not taken advantage of Priority and will continue to do so! Definitely one of the best rewards apps out there! 5 starts! ### 5/5 — Priority *2020-06-09* This app is one of my absolute favourites! It has so many different offers it’s hard to choose from. Since the lockdown i have been claiming more things and have been really impressed that O2 have managed to keep the variety despite the current situation. Im a big fan of make up and hair products and it’s been great to see so many offers in that department and the price reduction are absolutely AMAZING! I just got my hands on a fantastic lipstick bundle - six lipsticks for only £25!!! Because of Priority (and, of course, the lockdown) I have also started practicing yoga, which is something I’ve always wanted to do but never really found the time. However, with the MoveGB offer it was impossible to resist. I am, of course, a HUGE fan of the early access concert tickets as well and had a couple of shows lined up. They ended up being cancelled and O2 kept me updated on new dates and stuff. It’s also great to see some new tickets being advertised as well! Would highly recommend to anyone who wants a nice little rewards app in their pocket! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*