# PrismXR — user reviews > 16 indexed App Store user reviews of PrismXR by PRISMXR PTE. LTD., rated 2.29/5 from 24 ratings. - Source: https://appshunter.io/ios/app/prismxr/id6459450054/reviews - App overview in markdown: https://appshunter.io/ios/app/prismxr/id6459450054.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 11 ## Newest reviews (1 of 16) ### 1/5 — App doesn't work. *2024-02-16, version 1.1.20* App doesn't work on iPhone 14 Pro Max. It keeps telling me to turn my Bluetooth on but my Bluetooth IS already on. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad design and devolpment *2025-12-01, version 1.1.20* Please fix the aspect ratio to properly fit all devices in the edit menu for custom sound profiles. ### 1/5 — Bad design and devolpment *2025-10-24* Overly complicated filled with ads and the User interface is sized incorrectly which prevents me from even using most of the features. ### 1/5 — Lousy Product *2025-09-24, version 1.1.20* First I cannot download the desktop software. I’ve tried two computers and get exception messages. Next, the video on the help site is not for the lite version. Some here proclaim how easy it is to use. Define “easy” as I have spent an entire afternoon trying make this work. Back to Amazon. ### 1/5 — Horrible loading times *2025-08-09, version 1.1.20* Tried to add a WiFi to my device wouldn’t load tried to go to pc WiFi sharing guide wouldn’t load ### 1/5 — MALWARE *2025-07-20, version 1.1.20* DANGER DO NOT DOWNLOAD. MY ANTIVIRUS SOFTWARE FLAGGED THIS SITE AS MALWARE. ### 1/5 — Desperately needs updating *2025-07-15, version 1.1.20* Please update app. The “log in” button is unselectable and the “create account” button is unselectable. ### 1/5 — Doesn’t work on iPhone *2025-01-17, version 1.1.20* When you try to add a device it just asks you to turn on Bluetooth, even if it’s already on. Completely useless app. Tried turning Bluetooth off and on, it doesn’t matter. ### 1/5 — Trash APP. *2025-01-14, version 1.1.20* Fix this, your EQ is so buggy it doesn’t even save your mods properly - and then… it only has like 6 bands - …? Useless. Should have bought the Soundcore P-10. At least their app isn’t useless. ### 1/5 — Cannot even log into the app *2024-09-15, version 1.1.20* Entering a user name and password renders the Log In button useless; cannot tap on it at all, it does nothing. App is utterly useless. ### 1/5 — Used to work *2024-07-08, version 1.1.20* For the last two weeks I have spent way too much time. I used to be able to reset device and that would fix connection problem. I follow all the steps in order and it’s still glitching. Won’t let me stream. Says my WiFi password is incorrect and I know it’s not. Thinking about trashing it. ## Most praised reviews (5 highest-rated) ### 4/5 — I would like to make an update on my previous review on this puppis s1 *2024-09-24, version 1.1.20* Customer service really did save my review on the puppis s1 they were honest and helpful they haven’t experienced something like my problem, the puppis I had first was defective and they replaced it with a brand new one ### 2/5 — App Review *2025-06-27, version 1.1.20* i wont lie, the app itself is buns. it freezes, it takes a long time to load, forces restarts, and it does have some typos here and there (much like the physical manual… i don’t really care though, just being honest). that being said, the Puppis is good. i dont normally feel compelled to write reviews, but if the app itself wasn’t a near headache, i probably wouldn’t have cared. the app doesnt have to be good, it just has to do the job. this app does… slowly. hope it gets fixed. rooting for you guys ### 2/5 — Doesn’t work *2024-05-02, version 1.1.20* For some reason the internet connection doesn’t work and I can’t stream ### 2/5 — help *2024-03-29, version 1.1.20* it keeps saying to update my puppis s1 and i pressed on update. it has been on “updating” for an hour now. whenever i go out of the tab it stops updating too. help me. ### 2/5 — Not for Carina W1 battery pack. *2024-01-09, version 1.1.11* Even though the QR Code change with my Carina W1 battery pack, there are no features on this app dedicated to that peripheral. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*