# Prison Video — Secure Video Calls For Prisons

> Secure video calling service for connecting with individuals in correctional facilities. (iPhone/iPad app by PHONEHUB IO LTD.)

- Source: https://appshunter.io/ios/app/prison-video/id1359083734 (this page in markdown: same URL + `.md`)
- Developer: [PHONEHUB IO LTD](https://appshunter.io/developer/1174278039)
- Category: Social Networking, Utilities
- Price: Free
- Rating: 4.80/5 from 74 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 43 MB
- Languages: American English, Albanian, Arabic, French (France), Hebrew, Italian, Lithuanian, Persian, Polish, European Portuguese and 5 more
- Released: 2020-03-19
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/prison-video/id1359083734/reviews.md

## What is Prison Video?

From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in prison.

To use the service, it must be available at your contact's prison and you must be approved for video calls by the prison staff.

## Key features

- Secure video calls
- Connect with loved ones in prison
- Approved social contacts
- Prison staff approval required
- Available at participating prisons

## What do users think of Prison Video?

Overall sentiment: negative

**Pros**

- 👍 Great platform for connection
- 👍 Excellent for keeping in touch
- 👍 Good quality video calls
- 👍 Clear and uninterrupted calls
- 👍 Allows seeing loved ones' faces
- 👍 Helpful for families with incarcerated members
- 👍 Free service
- 👍 Longer call times than phone calls
- 👍 Works better now than during COVID

**Cons**

- 🐛 Calls frequently don't connect
- 🐛 App is buggy and cuts out
- 🐛 Calls are often cancelled or end early
- 🐛 Poor signal quality at prisons
- 🐛 Timing issues with booked calls
- 🐛 Difficulty booking calls
- 🐛 App is down or not working
- 🐛 No notification to join calls
- 🐛 Customer service is unhelpful or non-existent
- 🐛 Strict rules and regulations during calls
- 🐛 App is unsupported or not available in certain regions
- 🐛 Issues with user verification
- 🐛 Calls are paused for minor reasons
- 🐛 Frustrating to use
- 🐛 Previous services (Purple Visits) were better
- 🐛 App force closes during calls
- 🐛 Lost minutes due to connection issues
- 🐛 Difficult to sign up

**Commonly reported bugs**

- App crashes or exits immediately after opening
- Call connection issues
- No sound or video during calls
- Calls cut off unexpectedly
- App not working after updates
- Error messages when trying to accept calls
- No option to join scheduled calls
- App not allowing submission of comments
- Prison selection dropdown not working
- Verification of children not processing
- Calls cancelled with little notice
- Dropped connections due to monitoring station restarts
- Cannot join calls as easily as previous services
- Lost minutes at the beginning of calls
- Accidental screenshots causing call cancellations
- No notification for scheduled calls
- App not loading or crashing on launch

**Most requested features**

- Allow screenshots during calls
- Allow showing the sun or sky during calls
- Allow bringing other people into the call
- Improve customer service responsiveness
- Make the app available in more regions
- Revert to Purple Visits service
- Allow longer call durations
- Allow smoking during calls
- More flexible booking times for those who work weekdays

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/prison-video/id1359083734/reviews.md

### 5/5 — Thank god for this app

*2026-08-08*

I aam so grateful fir this app as it allows me to see my husband and the video is perfect sound and quality , only wished  was more time

### 1/5 — Goat.

*2026-07-29*

Should tell you what prison you can use this service for!

### 5/5 — Lb

*2026-07-20*

Great platform

### 5/5 — Good service

*2026-07-15*

Excellent for keeping in touch a free half hour FaceTime call

### 5/5 — Video visit

*2026-03-23*

Love this had a great clear uninterrupted 30 min video call so happy to see his face as he to far away for me to travel

### 1/5 — Doesn’t work

*2025-10-17*

It’s been down for two months soo I’m struggling too book a video call with my boyfriend and I’m really said about that  I’ve tried too contact them nothing

### 1/5 — notusasupported

*2025-05-26*

remove from appstore

**Developer response:** Hi there, our app is for family members/significant others with prisoners who are based in England and Wales. Our service does not support prisoners who are based in the US. Have a nice day!

### 2/5 — Had 5 minutes rather than 30

*2025-05-16*

Awful signal at prison. Timing a joke as child at school when call booked. Officer stated issue was my signal. In car park reception good & data good. Got home while son holding phone waiting to talk to Dad, had less then 2 minutes eventually as still didn’t work, we have fibre internet so that excuse not valid.

### 5/5 — Video call

*2025-04-29, version 3.17.2*

Lovely

### 1/5 — To strict and very stupid

*2025-04-09, version 3.16.4*

Very stupid app, they want all ur personal info for them to reject every video call I have tried to book with them then I get told the prisoner has to book it and they can only book you for the video call during weekdays and only at certain times! Well what about us that works weekdays? And we can’t all have lunch at 2 because that’s the only time that’s available! And also I can’t bring anyone else into the call or can’t even show my incarcerated sibling the sun or sky without getting a warning and it cutting off, or even screenshotting the facts that it’s just a black screen I will send u the proof aswell.very frustrating I deleted this rubbish and by law they better delete all my personal info I gave them. Do not get!

## Frequently asked questions about Prison Video

### What is Prison Video?

Prison Video is a service that allows approved social contacts to conduct secure video calls with loved ones who are incarcerated. It is developed by the same team behind the Prison Voicemail service.

### How do I use Prison Video?

To use the service, it must be available at your contact's prison, and you must be approved for video calls by the prison staff. Once approved, you can participate in video calls with your incarcerated loved one.

### Is Prison Video free to use?

The application itself is free to download and use. However, the service may be ad-supported, and specific usage costs or limitations may apply depending on the prison's implementation and the service provider.

### Who can use Prison Video?

This app is for approved social contacts who wish to connect with individuals in prison. Both the prison facility and the user must meet specific approval criteria set by prison staff.

## Version history (last 5 releases)

### 3.25.0 — 2026-08-14

In this update we've squashed some bugs to improve performance.

### 3.24.2 — 2026-07-23

In this update we've squashed some bugs to improve performance.

### 3.24.1 — 2026-07-10

In this update we've squashed some bugs to improve performance.

### 3.24.0 — 2026-06-15

In this update we've squashed some bugs to improve performance.

### 3.23.1 — 2026-06-01

In this update we've squashed some bugs to improve performance.

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## More apps by PHONEHUB IO LTD

- [Prison Voicemail](https://appshunter.io/ios/app/prison-voicemail/id1174278040)

All apps by PHONEHUB IO LTD: https://appshunter.io/developer/1174278039

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*