# Private Camera Vault Pro — user reviews > 50 indexed App Store user reviews of Private Camera Vault Pro by Qiwen Zhang, rated 3.74/5 from 215 ratings. - Source: https://appshunter.io/ios/app/private-camera-vault-pro/id473538611/reviews - App overview in markdown: https://appshunter.io/ios/app/private-camera-vault-pro/id473538611.md - Rating breakdown: 5★ 110 · 4★ 34 · 3★ 17 · 2★ 14 · 1★ 40 ## Newest reviews (14 of 50) ### 2/5 — Not working *2022-07-12, version 5.6.1* App not working after I change my phone ### 3/5 — Crashes *2022-03-27, version 5.6.1* Can’t get it to stop crashing ### 2/5 — Great App *2021-06-21, version 5.6.1* It's nice being able to hide private photo's in it. Update: I just upgraded from an iPhone 8 Plus to an iPhone 12 Max Pro. 1st issue, I used my fingerprint to open the app on 8. When it transferred over, the fingerprint caused the app to crash as soon as it was opened on my 12. Completely deleted the app and re-downloaded it. Turned the fingerprint on again and it caused the app to crash instantly with no way to turn it off. Again, deleted it and re-downloaded it. 2nd, the app will randomly crash for no reason. Not sure why it happens. 3rd, on my iPhone 8, you could hold the pic and got the option to make photos private or public. When they’re public, you get a little “eye” in the left corner of the thumbnail. Now I have numerous photos that are supposedly public. And lastly, when I tried to email the app maker from inside the app, my email was kicked back as not deliverable. If they fix the issues quickly, I’ll be more than happy to give them 5 stars again. ### 2/5 — Developper not respond *2021-05-20, version 5.6.1* Still crash with faceid, and developper does not respond on any bug report emails. ### 1/5 — What happened *2021-01-20, version 5.6.1* It’s has been stopped working after I downloaded it & was paid 2.99 $ !!!? ### 1/5 — No video storage!!!! *2020-12-31, version 5.6.1* I have personal and awesome videos stored ! Now, after the last update, videos shut down the app!🤬 ### 1/5 — Where is the customer support ? *2020-12-28, version 5.6.1* I’ve been trying to get in touch with them and the link doesn’t work , it says safari can’t find that page ### 1/5 — Update: Still broken iOS 14 video playback *2020-12-18, version 5.6.0* The developer just came out with an update for iOS 14, but on iOS 14.3 I still don’t have working video playback. I’m glad the dev is back, but can’t raise the score until I know my photos and videos are safe and can play back properly. ### 2/5 — Videos do not work. *2020-12-17, version 5.6.0* The app works fine with photos but since last iOS update, videos do not play anymore. ### 1/5 — Ron *2020-12-15, version 5.6.0* the app is updated to support iOS 14 but still does not work properly,videos do not play ### 1/5 — App stopped working *2020-12-05, version 5.5.9* Since the iOS upgrade The app crashes. I upgraded to pro and videos don’t work. You can hear sound but can’t see pictures. Support for this app is nonexistent ### 1/5 — App does not work in iOS 14.2 *2020-11-27, version 5.5.9* On the previous iOS version videos sopped working. You would hear the audio but the video was solid black. Notified the developer but I never heard back from them. Since updating my phone to iOS 14.2 the app does not work. It crashes right after opening. The worst part is that I don’t know if it will be fixed so I do not loose all the content I have stored in it. ### 3/5 — It stopped working *2020-11-10, version 5.5.9* I’m not sure if it has to do with the recent update, but everything in my folder decided to stop showing. I still have sound, but the picture is solid black. It worked awesome before the update. ### 1/5 — Cant play videos anymore after upgrading to ipados 14 *2020-10-16, version 5.5.9* Sad ## Most critical reviews (10 lowest-rated) ### 1/5 — No Support *2023-01-21, version 5.6.1* I ran into huge problems with this app. I had Private Camera Lite on my old iPhone7 and when I tried to transfer it to my iPhone14 the app would not open. I then downloaded Private Camera Vault and was able to set it up but unable unable to migrate photos. I contacted Apple support and they were also unable to contact the developer. Finally the Apple rep suggested I simply reload my iPhone7 from the cloud, when I did that the app opened on my 7 and I was able to retrieve my photos and moved them to my iPhotos “hidden” file. Fortunately I still had access to my iPhone 7 or I would never have been able to retrieve these photos. In summary my advise is to always check out the developers and make sure you are able to contact them before placing any trust in their apps ### 1/5 — Photos gone *2022-07-02, version 5.6.1* Is there any support. All my photos disappeared. ### 1/5 — iCloud on feature doesn’t work *2022-06-29, version 5.6.1* It won’t let me turn on the iCloud sync…it will freeze and exit out once I click on it. ### 1/5 — Photos can be accessed without password *2022-04-05, version 5.6.1* I just noticed if I go to my “Files” app and in device storage there is a folder called provate camera which contains all my private photos with no encryption or password whatsoever. I can’t stress enough how ridiculous this is. ### 1/5 — Password retrieval *2022-03-30, version 5.6.1* Haven't been on the app in a while and forgot my 4 digit password. There is no way to contact anyone to help retrieve it. If I had to use an email, I really don't know which one I used. ### 1/5 — Worked like a charm-Not any longer *2021-11-30, version 5.6.1* The developer needs to update the app because as of now it’s useless to store pics or video. It’s simply useless because the app no longer opens with latest iOS updates. Once was great but left untended it seems. ### 1/5 — App went to garbage *2021-10-08, version 5.6.1* Application worked just fine until iOS 15 came out. Developer has no contact method whatsoever to report app crashes. App will not load on any device and continues to crash. Cannot get refund because they do not have a Support channel. Remove this app and this developer from the App Store. ### 1/5 — Does not work *2021-06-14, version 5.6.1* I’ve been having trouble importing videos and photos it just keeps freezing, I’ve tried to get app support but website and support help do not appear sites are gone . I paid for the pro and nothing works going to try to get my money back now hopefully I can do that …. ### 1/5 — No able to open *2021-03-16, version 5.6.1* After years of use… I am unable to open app with Face ID… I forgot my password. The app jus keep crashing ### 1/5 — App cant load *2021-02-07, version 5.6.1* Kept crashing. Wont load the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app! *2022-09-19, version 5.6.1* Best app! ### 5/5 — Good job *2022-03-27, version 5.6.1* Thanks ### 5/5 — Good app *2021-04-21, version 5.6.1* Does exactly what it says ### 5/5 — Very stable *2021-03-08, version 5.6.1* I have had this app and movei it to a new phone twice without a problem. ### 5/5 — Working good *2020-12-19, version 5.6.1* The latest update is working good now. No more problems. ### 5/5 — 5 star *2018-01-21, version 5.5.8* perfect app ### 4/5 — UPDATE *2021-02-06, version 5.6.1* needs a modern update!!! ### 4/5 — Cancel and Apply buttons *2018-12-09, version 5.5.9* Great App if they fix the photo editor. The cancel and Apply buttons are hidden under the time and signal/battery icons so you can’t make any changes. ### 4/5 — Great *2017-06-11, version 5.5.8* Can be better ### 4/5 — Add more sharing *2017-03-19, version 5.5.8* This app doing a wonderful job but I just requesting the app developer please add more sharing options to other apps; for example, to one drive, to viber, to whatsapp...etc. If I see update I'll write review again to add the 5th star. 😀 Keep it up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*