# Private Cloak-Secret Safe — user reviews > 188 indexed App Store user reviews of Private Cloak by Connect App Studio, rated 2.09/5 from 114 ratings. - Source: https://appshunter.io/ios/app/private-cloak-secret-safe/id1618351372/reviews - App overview in markdown: https://appshunter.io/ios/app/private-cloak-secret-safe/id1618351372.md - Rating breakdown: 5★ 22 · 4★ 5 · 3★ 7 · 2★ 7 · 1★ 73 ## What do users think of Private Cloak? Overall sentiment: negative **Pros** - 👍 Generally good app - 💡 Helpful for hiding photos and videos **Cons** - 🐛 Photos and videos disappearing or turning black - 🐛 Unable to access or recover hidden files - 🔋 High battery consumption - 🤖 Ads and intrusive features **Commonly reported bugs** - Photos and videos not showing up or becoming inaccessible - App crashing or freezing - Incompatibility issues with device updates **Most requested features** - Add option to extract or restore hidden files - Improve password recovery and account management - Provide a more reliable and stable file storage system ## Newest reviews (15 of 188) ### 3/5 — I can’t view my pictures *2025-08-14* I have problems to access my pictures in the app the seem invisible ### 3/5 — Fotos *2024-09-04, version 1.0.4* Hasta el momento me iba todo bien , pero de repente de un día para otro me dejó de funcionaron y se me cerraron todas las fotos ### 2/5 — Caculator Cloak *2024-08-21, version 1.0.4* Hello, i am using this app almost a year but now all my important files and documents is cannot be open and is all black!, kindly fix this problem as soon as possible! ### 1/5 — For not seen my private pic in this app *2024-08-20, version 1.0.4* Please chek that bugs I have 500+ pic but doesn’t seen anyone pic in this folder Why this happen in app?? ### 1/5 — Why my photo cannot see all black *2024-08-20, version 1.0.4* All black my photo very dissapoint ### 1/5 — f *2024-08-15, version 1.0.4* nawala lahat ng naka save nag black lng pero andun pa pag oopen mo e black lng ### 1/5 — Do not Download *2024-08-14, version 1.0.4* It didn’t worth it. ### 2/5 — Help me *2024-08-12, version 1.0.4* I cant able to view photos that i have stored in it . And how i unhide my photos and videos? ### 1/5 — Sir my video and photo was not showing its black screen please help me *2024-08-11, version 1.0.4* Please reply to my message ### 2/5 — My photos *2024-07-29, version 1.0.4* I can’t see my photos please fix it ### 1/5 — Don’t show videos *2024-07-19, version 1.0.4* My videos are not showing please help ### 1/5 — Nul *2024-07-17, version 1.0.4* J’ai perdu tout mes données à l’intérieur, impossible de récupérer ### 1/5 — Déçu *2024-07-17, version 1.0.4* Perdu toute les photos et vidéo mis dedans énervé ### 1/5 — Sehr enttäuscht *2024-07-16, version 1.0.4* Ich habe schon sehr lange die App benutzt und auf einmal sind alle meine Bilder weg. Sie werden mir noch angezeigt als etwas was dort ist aber sie sind nun mal einfach durchsichtig und somit weg sehr sehr schade . ### 1/5 — Big problem⭐️ *2024-07-10, version 1.0.4* i used this app for last 2 years but suddenly i lose my all photos and videos are not viewing in this app and i go back there again and again but its not viewing my all photos and videos it is very worries plz solve it ## Most critical reviews (10 lowest-rated) ### 1/5 — ا *2026-03-07, version 2.0.1* الصور المحفوظة لا تفتح !!!! ### 1/5 — 0 rate *2025-11-28, version 2.0.1* 0 rate ### 1/5 — No sirve *2025-10-15, version 2.0.1* Porque lo que tenía hay guardado se borró ### 1/5 — Not working *2025-09-16, version 2.0.1* Not working video and photo not opening ### 1/5 — Fix it *2025-09-12, version 2.0.1* It still Not working, I can’t see any pictures or videos ### 1/5 — FILE HILANG *2025-07-24, version 2.0.0* SEMUA FOTO DAN VIDEO HILANGGG, TOLONG KEMBALIKAN ### 1/5 — blackscreen *2024-08-28, version 1.0.4* foto sama video hitam semua gabisa di lihat lol ### 1/5 — Horrible *2024-08-27, version 1.0.4* I lost all my memories man , I really hope one day I see everything again one day . Just pisses me off everything turned black . ### 1/5 — So bad I don’t recommend *2024-08-24, version 1.0.4* After transferring the photo and updating my phone and the app the photo became black or the screen is black so you either fix it or I am going report you and close all of your apps so please fix it ### 1/5 — BLACK PHOTOS AND VIDEOS *2024-08-21, version 1.0.4* Pictured and Videos cannot be view, it’s just black and the only option is to have it deleted. Is there anyway we can unhide and recover our files? Those are very important. Please help! ## Most praised reviews (10 highest-rated) ### 5/5 — Plzz help me sir *2024-08-28, version 1.0.4* Hi sir ! I'm facing a problem that is all offf sudden the app is not showing any video or photos it's just black if I tap on pic or video please check it hope you will clear this process as soon as ### 5/5 — plz chek this app and swol the problem *2024-08-03, version 1.0.4* Sir plz it is very important data suddenly my hidden data is not visible please solve the problem quickly 🙏🏻 ### 5/5 — Photo and video not show *2024-07-30, version 1.0.4* My all photos or video are not show ### 5/5 — Hi sir ! *2024-07-21, version 1.0.4* Hi sir ! I’m facing a problem that is all offf sudden the app is not showing any video or photos it’s just black if I tap on pic or video please check it 🥲. I hope you will clear this process as soon as ### 5/5 — Password forget *2024-07-18, version 1.0.4* How to forget the password in the app please tell me ### 5/5 — Lost videos *2024-06-07, version 1.0.4* Cannot see any of my videos saved, what should I do to get these videos ### 5/5 — This replaced everything *2024-05-12, version 1.0.4* This was amazing it was a good app to look perfectly normal I do recommend it to everybody ### 5/5 — Feeling not good *2024-04-27, version 1.0.4* How to import photo and vedio actually we don't know .Can you explain ? ### 5/5 — Glicth *2024-03-17, version 1.0.4* I don’t see my personal photos and videos please help me and reply me? ### 5/5 — Glitch *2024-03-05, version 1.0.4* My all private photos and videos not showed? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*