# Private Vault – Store Files — user reviews > 423 indexed App Store user reviews of Private Vault by One Wave AB, rated 4.00/5 from 1,227 ratings. - Source: https://appshunter.io/ios/app/private-vault-store-files/id805602170/reviews - App overview in markdown: https://appshunter.io/ios/app/private-vault-store-files/id805602170.md - Rating breakdown: 5★ 785 · 4★ 126 · 3★ 48 · 2★ 41 · 1★ 227 ## What do users think of Private Vault? Overall sentiment: negative **Pros** - 🔒 Secure storage - 👍 Intuitive interface - 🚀 Efficient calculator functionality **Cons** - 🐛 Compatibility issues with new iOS versions - 💰 Paywall for basic features - 🔒 Lack of password recovery options - 🔍 Difficulty accessing/retrieving stored data **Commonly reported bugs** - App crashes when uploading more than 5 photos - Subscription issues - users charged repeatedly - Stored data becomes inaccessible after updates **Most requested features** - Update app to support latest iOS versions - Provide better customer support and communication - Implement password recovery mechanism - Allow seamless data migration across devices ## Newest reviews (19 of 423) ### 3/5 — Der Kauf bringt nichts *2026-07-05* Die App ist gut. Aber sobald ich etwas kaufe, wird das Geld abgezogen aber das Upgrade bleibt aus. ### 4/5 — Locked out *2026-02-02, version 3.0* I am locked out of this app and have not been able to contact anyone in customer service to regain access. Please help. ### 3/5 — ? *2025-06-12, version 3.0* Videos only load 1st time them I have to close app & reload ### 3/5 — Forgot password Help *2025-05-21, version 3.0* I’m not sure how long it’s been since I’ve logged into this app. I can’t remember the passcode or the steps I took to generate my code. Is there anyway that I can recover this or do I have to keep guessing? ### 3/5 — How to use new version? *2025-05-10, version 3.0* App FINALLY updated to this Private Vault -Store Files app but I can’t remember how to use it. Are there instructions? Did all of my previous stuff save? What to do? ### 1/5 — Bad *2025-02-07, version 3.0* Like so many others since iOS 18 this has morphed from private calculator to private vault and I’m locked out. No warning and no support. Support link in App Store goes to a basic landing page. I’m equally unimpressed with Apple for allowing this. ### 1/5 — Bad Experience! *2025-01-06, version 3.0* I subscribed to this app when it was secret calculator and relied upon it to store private files including passwords. It has now become private vault after the IOS 18 update and I can no longer access any of the files as the app keeps crashing. My only hope is that the developer will update the app so that I can regain access to my files, but based upon other reviews, this seems unlikely. Based on my experience, I recommend that you do not use this app under any circumstances. ### 1/5 — Terrible Update *2024-12-31, version 3.0* Had this app since 2016. Had so many photos on here and recently it was finally updated to support newest IOS version and when it was updated, it completely erased all of my files I had previously and there’s no way for me to recover them either. Truely upsetting and terrible that it’s still on the app store. Id give 0 stars if i could. ### 1/5 — Up date *2024-12-17, version 3.0* Hate the new update, it made it useless to the main reason I bought this. I have since deleted the app! ### 1/5 — Terrible *2024-12-17, version 3.0* Waited 5 years for a update …. ### 1/5 — Changed the whole premise of the app *2024-12-15, version 3.0* I've had this app for years, when I got it it was an app that was named as a calculator and functioned as a calculator until you input your code to access the secret part to store your photos and files and whatnot. The whole point was it was a SECRET app disguised as a calculator. Now you've changed it so it's just an obvious place that you're storing stuff, that takes away the whole point of why I had it. Deleted ### 1/5 — App needs update *2024-08-19, version 2.2* Please update thus app to work with new iso for iPhone 15. All my photos and videos cannot be accessed at this time. ### 1/5 — This needs updating ! *2024-08-03, version 2.2* The app isn’t working as it needs updating ?!! Thanks ### 1/5 — NEED UPDATE *2024-06-04, version 2.2* I recently bought a new phone, and now can’t access the app due to it not being compatible with the updated IOS/phone. Will change review to 5 stars when update comes out. ### 1/5 — App not working *2024-05-23* Request to update this app on App Store as I have important data in it and it’s not opening in iPhone 15. ### 1/5 — App developer won’t update version now app won’t open *2024-04-25, version 2.2* Been waiting for years to get access back to these pictures and videos I have saved on this app that I don’t have anywhere else. I’ve emailed multiple times and no response. And I keep getting charged for subscription. ### 1/5 — Update now *2024-03-08, version 2.2* Please update to work on iPhone so I can get my stuff ### 1/5 — Still billing but not compatible with latest iOS *2024-01-27, version 2.2* Needs an update or refund ### 2/5 — Anthony Horton *2023-12-31, version 2.2* We need the iCloud iOS update I’m have very important info on here I need to get back ## Most critical reviews (10 lowest-rated) ### 1/5 — Rip off *2026-07-31, version 3.0* Doesn’t allow access to deleted files after paying for premium ### 1/5 — Forgot my password and I tried everything to get it back *2026-04-24, version 3.0* Most other apps offer you a chance to retrieve you password through questions or you get sent an email code, but with this app I”m unable to do anythingh ### 1/5 — No customer service *2026-04-02, version 3.0* Accidently deleted the app. When I reinstalled it everything was gone. I’ve emailed twice and no response. This is unacceptable. ### 1/5 — Option inactive *2026-02-20* Après avoir payé pour accéder à la corbeille, celle ci n’a jamais voulu fonctionner ### 1/5 — No response *2025-12-13, version 3.0* I’ve been trying to contact someone in regards to my issue using the app but nobody answers ### 1/5 — Malfunction *2025-12-07, version 3.0* I put 53 photos in an album in the free version. I upgraded from free to premium. Tried to add a couple photos, and it says storage limit reached and shows the upgrade screen. Even though I already upgraded and paid! No response to my email for help. ### 1/5 — No *2025-09-24, version 3.0* Low you cause you all keep bugging me with these pop-ups ### 1/5 — Disappointed *2025-07-14, version 3.0* I lost everything from its previous version. So disappointed. ### 1/5 — Keep ask payment *2025-06-09, version 3.0* Already paid twice , open the app still ask for join payment. ### 1/5 — Files not recoverable *2025-03-28, version 3.0* App finally updated and deleted all of my files. I upgraded to premium to try and recover what was moved into trash, but it doesn’t work. Whenever I go into trash, it just keeps asking me to upgrade even though I already have. ## Most praised reviews (10 highest-rated) ### 5/5 — Help *2023-12-24, version 2.2* I paid premium and it isn't working correctly ### 5/5 — Great App *2023-11-16, version 2.2* Needs an update for iPhone 15. Hopefully, developer sees this. ### 5/5 — my app *2023-06-13, version 2.2* Hello, I want to reinstall the application and it won't let me, it tells me that they have to make the new software ### 5/5 — Update *2023-06-01, version 2.2* This app needs to be updated to latest iPhone format!! ### 5/5 — Update *2023-05-16, version 2.2* Please update to work on new iOS!! ### 5/5 — IOS 16 *2023-01-02, version 2.2* Any chance you can update this to work on iOS 16? ### 5/5 — Forgot Pass How do i reset? *2022-06-01, version 2.2* Hey i forgot my password and theres literally no way to contact and retrieve it! Please help ### 5/5 — iOS update *2021-12-18, version 2.2* I’m having trouble updating this app to the new iPhone, I keep getting a message saying the app developer needs to update. Can this be resolved? ### 5/5 — Can we get a new update *2021-11-25, version 2.2* Hey I love this app but can we get a update for iOS 15.1.1 ### 5/5 — Wo bleibt ein Update? *2021-10-17* Bitte auf ios 15 updaten! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*