# PrivateVPN — user reviews > 267 indexed App Store user reviews of PrivateVPN by PrivateVPN Global AB, rated 4.60/5 from 4,950 ratings. - Source: https://appshunter.io/ios/app/privatevpn/id1168424870/reviews - App overview in markdown: https://appshunter.io/ios/app/privatevpn/id1168424870.md - Rating breakdown: 5★ 4,048 · 4★ 374 · 3★ 162 · 2★ 76 · 1★ 290 ## What do users think of PrivateVPN? Overall sentiment: negative **Pros** - 🚀 Fast connection - 💡 Dedicated IP option - 👍 Easy to use - 🔒 Good privacy and security **Cons** - 🐛 Frequent disconnections - 🔍 Poor server selection - ⚠️ Unreliable performance - 💸 Expensive subscription - 🤖 Unresponsive customer support **Commonly reported bugs** - Login issues - Incompatibility with iOS updates - Inability to turn off VPN - Blocking of internet access **Most requested features** - More server locations - Improved connection stability - Better app interface - Ability to cancel subscription ## Newest reviews (15 of 267) ### 3/5 — Slow *2026-05-24, version 3.13.4* Slow. ### 3/5 — VPN app crashing *2026-01-23, version 3.13.1* So, have been using this app for over 3-4 years now and starting recently, it’s been crashing. So here’s my experience. I would tap on the app on my iOS 26.2 and it would act like it was opening and then stops. I have to tap it at least 3x before the app would open up. What gives?! Is it not 100% compatible with iOS 26.2? ### 3/5 — reinstall *2025-10-13, version 3.13.0* it works when it’s working, but constantly have to reinstall. bug(s) or doesn’t play well with Apple’s software that hides IP addresses? ### 1/5 — cant add a month *2025-09-08, version 3.13.0* if you buy a month, theres no way to renew or buy the upcoming month. support sends cryptic emails bc they refuse to quote the Q you asked. i had 5 Qs at different moments and the replies were #CHAOSAGENCY bc theyre too lazy or dumb to quote an email while replying. consumer terrorism! ### 1/5 — App hasn’t upgraded in years and his not useful anymore *2025-08-11, version 3.13.0* I can find a lot of other vpns that wont automatically disconnect and reconnect you. This app is a major disappointment. I am always stuck waiting just to connect, no servers work on amazon, and it’s not close to as fast as others to download and surf the web. ### 2/5 — Bricht ständig ab *2025-08-05* Sm Anfang lief es gut aber dann brach es ständig ab und jetzt komme ich überhaupt nicht mehr rein ### 1/5 — Garbage app *2025-07-24, version 3.13.0* Better make sure this app works in your country before paying, otherwise you’ll pay just to find out you’re unable to connect. I couldn’t recommend you find another VPN more. ### 1/5 — Bad connection in China *2025-07-20, version 3.13.0* poor connection and high expense ### 1/5 — Poor connection and customer service *2025-07-05* I have made a complaint that the server is not working 3 months ago and still they have not solved the issue or refunded the amount. The customer service just keeps on saying we are working on it. Even after one year they will keep on saying this. I would advise stay away from this ### 1/5 — SCAM *2025-06-23* Never install this. this is scam. This screwed my entire computer. Don’t install this. **Developer response:** Our customer support team will gladly help with your computer setup if you contact them at support@privatevpn.com ### 1/5 — What *2025-06-12* I can not even log in **Developer response:** Hi there, please contact our support team via email at support@privatevpn.com so we can assist with your login. ### 1/5 — Useless - doesn’t work. Save your money *2025-06-12* Not worth it. Rip off. I WANT MY MONEY BACK **Developer response:** Hello, our sincere apologies for the inconvenience. Our customer support team will gladly help you out if you contact them at support@privatevpn.com ### 1/5 — Fonctionne tres mal *2025-05-24* Beaucoup de serveur ne fonctionne pas…. **Developer response:** Hello, our customer support team will gladly help you out if you contact them at support@privatevpn.com ### 1/5 — Have waited for months to get issue resolved. *2025-05-18* It seems like a great deal to get 3 years of subscription at a reduced price. However some of VPN are getting caught and blocked while some are not connecting. I have raised tickets and they do not resolve them post repeated reminders ### 1/5 — Horrible customer service and privacy records *2025-05-03, version 3.13.0* The customer service for this application is absolutely horrible and their record on privacy is extremely alarming. I highly recommend seeking out other VPN services. ## Most critical reviews (10 lowest-rated) ### 1/5 — No longer works on mobile network *2026-06-02, version 3.13.4* It is basically being blocked all over and forces extra captchas and restrictions when enabled. It no longer connects over 4g or 5g so without wifi you will not be protected. I would cancel today if i didn't pay for the year like a dummy. ### 1/5 — There's clearly an internet connection but they say I don't have any *2026-03-03, version 3.13.2* I wanted to sign up and use it, but I didn't expect I wouldn't even be able to register ### 1/5 — Poor *2026-02-17* Can’t use anything defeats the purpose - very basis featured works well, but stealth is not working ### 1/5 — Absolute Drecks-App *2026-01-31* Standort Deutschland funktioniert seit Monaten nicht. Entschuldigungsmail erhalten, mit der Ankündigung einer Kompensation, aber passieren tut nichts. Bei anderen Ländern wählt er sich auch nicht ein (gerade in Ägypten). Rausgeschmissenes Geld! Nie wieder! ### 1/5 — VPN are disappearing! *2025-12-23* I used private VPN since years, but since last summer multiplen VPN Locations disappeared. In particularly the Italian one and last few months also no server located in Germany. So at least these were the two I used mostly and they are not available. No way to get money back and support is not even informing customer if some servers are removed. Indeed last time I will ever use these service, if no improve done! ### 1/5 — Not properly working with iPhone *2025-12-10, version 3.13.1* Not working good with iPhone ### 1/5 — Kein Support *2025-10-17* Seit 2 Monaten ist für unseren Account kein deutscher Server mehr verfügbar - das macht diese App für uns unbrauchbar .. mehrere E-Mail Anfragen beim Support blieben unbeantwortet - Im Chat wurde auf interne Probleme verwiesen - eine Lösung gibt es scheinbar aber nicht - das Problem besteht weiterhin und das Abonnement hatte sich gerade verlängert. … es kommt weiterhin keine email - kein Vorschlag wie es weitergehen kann … Ich bin enttäuscht und habe Gerald verschwendet … ### 1/5 — 4 out of 5 uk servers not working *2025-10-08* It’s become unusable .. the support chat explained that 4 out of 5 uk servers are not working dues to hardware problems . It’s been like this for several weeks . They don’t give refunds for service that isn’t working .. ### 1/5 — Hard to connect *2025-10-05* Very difficult to connect in China. ### 1/5 — Bad Service *2025-10-04, version 3.13.0* App complains since 1 month that I did not pay for extension but I did and paid. Customer service does not even answer my several mails. ## Most praised reviews (10 highest-rated) ### 5/5 — Affordable & effective *2026-07-16* Does the job ### 5/5 — Top Notch VPN *2026-05-23* Been using this service for at least five years and have never had a problem yet that wasn’t solved quickly by their excellent support team. Recommended highly! ### 5/5 — À propos du vpn *2026-04-22* Quand il est sur France paris qu’il reste sur France paris il doit pas changer sans demander notre avis ### 5/5 — bon vpn *2025-11-13* très bon VPN ### 5/5 — Chicago not connecting *2025-06-06, version 3.13.0* I tried everything I could to get my vpn connect to Chicago server but it’s not and it’s over 2days now. Is there any way I could fixed this pls ### 5/5 — Doesn’t work *2025-04-06, version 3.13.0* Dont buy - it doesn’t work and they don’t give refunds ### 5/5 — 걍 안됨 *2025-03-21* 외국에 살고 있어서 한국 티비 보고싶어가지고 결제했는데.. 걍 안됨 돈날림.. ㅎ ㅏ ### 5/5 — PrivateVPN *2024-09-19* Rocks! Customer service rocks! ### 5/5 — Best one *2024-08-22* You can choose what you want ### 5/5 — Love it *2024-07-09, version 3.13.0* I recently found about Sovrenn and started using it. They share good insights in small cap companies which I can use to further my research. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*