# Pro-vue — user reviews > 82 indexed App Store user reviews of Pro by Scott Mcquarrie, rated 3.37/5 from 163 ratings. - Source: https://appshunter.io/ios/app/pro-vue/id1474046607/reviews - App overview in markdown: https://appshunter.io/ios/app/pro-vue/id1474046607.md - Rating breakdown: 5★ 66 · 4★ 19 · 3★ 27 · 2★ 10 · 1★ 39 ## What do users think of Pro? Overall sentiment: mixed **Pros** - 📹 High-quality video and clear camera feeds - 🎨 User-friendly interface and easy navigation - 🌙 Excellent night vision capabilities - 🔍 Good zoom functionality - ⚙️ Comprehensive feature set and controls - 🛠️ Strong technical support (when available) - 📱 Ability to view cameras remotely from phone - ⏱️ Improved performance in recent updates - 🎯 Easy installation process **Cons** - 🔴 Frequent 'Offline' status messages - 📱 Poor iOS 18 compatibility issues - 🐛 App crashes and freezes regularly - ⚠️ Unreliable remote playback functionality - 📡 Inconsistent connection stability - 🔊 Excessive notification spam - ⏳ Slow app loading and refresh times - 📲 iPad installation problems - 🔌 Intermittent camera connectivity - 😤 Unresponsive technical support - 🎬 Video playback failures - 🔄 App requires constant restarting **Commonly reported bugs** - iOS 18 landscape rotation not working without menu access - Remote playback non-functional after iOS 18.3.2 update - Multiple users cannot view live feeds simultaneously - App shows offline despite cameras being online - Notification delay settings not functioning - Audio missing from downloaded videos - App hangs when already in memory - Camera feeds intermittently going dark requiring double-click - App loses connection after 30 seconds on iPhone - Video playback not opening for some recordings - App doesn't remember last favorite camera on iOS - Push notifications not working - App freezes when switching between cameras - NVR selection required every app launch - Bottom menu difficult to access on iPad **Most requested features** - Apple TV compatibility for big screen viewing - Ability to pause notifications for specific cameras - Text message notification alerts - Camera sensitivity adjustment via mobile app - User account management through app - Direct video clip saving to phone - Notification delay settings to reduce spam - Landscape mode accessibility without menu access - Preset information display with dates and values - Multi-user simultaneous live feed viewing - Audio playback options for downloaded videos - More detailed how-to guides and tutorials - Facial recognition feature documentation ## Newest reviews (17 of 82) ### 3/5 — Needs improvement *2025-03-16, version 4.4.1* Since the release of iOS 18, the app is in need of improvements. As another reviewer mentioned, the user is unable to enter landscape mode without first accessing the menu first. Also, now that iOS 18.3.2 has released, remote playback is not working and the live feeds can only be viewed by one user at a time. Before the iOS 18.3.2 update, at least two people could watch live feeds simultaneously without issues and remote playback worked. I use the app quite often in assisting law enforcement and a properly functioning app is essential to protecting family, friends, and loved ones. ### 4/5 — Office manager *2025-01-15, version 4.4.1* These work very well and can zoom in nicely ### 4/5 — Camera system *2024-12-19, version 4.4.1* I love the great visual views that I have. One thing that bothers me is my # 3 camera keeps going in and out during the day. I have had the cable tested, which test good. I can’t figure this out. My family love the views around the premises. If that problem is solved I would change my star rating to five stars. Thanks. ### 3/5 — MBM *2024-12-17, version 4.4.1* There has to be a better software out there. ### 4/5 — Works great…before iOS 18 *2024-09-25, version 4.4.1* App has worked perfectly for my needs. No issues at all. But…rotating of of the camera selected is not possible upon initial launch of the app since the iOS 18 update. You must access the menu first, select a menu choice, return back to the cameras and then the app allows you to rotate to see a widescreen camera view. Please fix. Thank you! ### 4/5 — Please fix notifications. *2024-08-01, version 4.4.1* The program does a pretty good job. I see all of my cameras just fine. It is good that I can program which cameras and conditions will give notifications. The problem is that there is a place to set delays so that you don’t get the same alert for the same condition every 4 or 5 seconds. I have tried setting that but nothing changes. I went out to pick up debris from the last storm and in 10 minutes I had 212 alerts even though I set a 5 minute delay. Of course in the new version, that delay option appears to be gone. Not exactly the answer I was looking for. ### 2/5 — Not enough controls on mobile *2023-11-12, version 1.0.7* 1st issue is the problem with installing on iPad! After many attempts we still cannot get the app to install my cameras! 2nd We should be capable of setting up some parameters of where you would motion detector monitoring & setup some notifications to our phones or tablets etc. Let’s start there! ### 4/5 — Mostly good *2023-05-04, version 1.0.7* A few quirks: - on iOS it doesn’t remember the last favorite used, Android does - there is no way to tell which presets are set without actually trying them, please include the date it was set as well as the value if it is human readable - cameras - The ProVu cameras (at least older ones) have a crappy software interface. It can take minutes to login to set them up. They seem to use software from China, that sometimes gets stuck in Chinese. I also have security concerns because of that. ### 3/5 — Pro-vue *2022-10-12, version 1.0.6* Installed 4 cameras one keeps going dark have to double click in inlarge photo comes on , then click to 4 screen works all work ok every time must do this , first week all worked ok one has snow on screen ### 3/5 — Audio failure on iPhone *2022-09-18, version 1.0.6* I lose audio when I download video to my iPhone. There are no help topics for this. I’ve looked all over the app and all over my iPhone and nothing. ### 4/5 — Easy install. Good product. *2022-04-25, version 1.0.5* Easy to install camera system. Good playback access. My family under utilizes the features of the cameras. It would be nice if there were more “how to’s” for the basic homeowner on things like their facial recognition software. ### 4/5 — Camera system *2022-04-21, version 1.0.5* I love the great visual views that I have. One thing that bothers me is my # 3 camera keeps going in and out during the day. I have had the cable tested, which test good. I can’t figure this out. My family love the views around the premises. If that problem is solved I would change my star rating to five stars. Thanks. ### 4/5 — Need to be able to pause a camera push notifications *2022-04-11, version 1.0.5* Love the app but it needs a pause notifications for any camera for a selectable period of time ### 3/5 — No audio *2022-04-11, version 1.0.5* Installed speaker next to PTZ camera and wired to audio out leads. No voice coming through from phone ### 4/5 — Nice system overall *2022-03-26, version 1.0.5* It’s not the fastest, by I’m sure that’s due to our crappy Internet choices here. ### 3/5 — Notification alert *2022-03-20, version 1.0.5* I would like to be able to set up notification alert that come in by text message. ### 2/5 — App hangs up *2022-03-13, version 1.0.5* If already resident in memory the App hangs up every time I want to look at the cameras. The only way to get it working is to close the app and re-launch it. Even when I relaunch it, I have to select the NVR every time to get the camera views to load. It would seem that since there is only one NVR on the account it would just load it!!! Second issue us the pop up menu at the bottom - I would rather it just be there permanently or have an option to pin it. It’s very clumsy to get the menu to pop up on a iPad without actually closing the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App works sometimes *2025-01-16, version 4.4.1* My Backstreet cameras work great, my problem is with the Pro-vue mobile app used to view them. Once in a while I’ll open the app and my camera feeds will show, but most of the time it just says “Offline” with no camera feeds. So if you want to actually see what’s happing around your home you should probably use a different system. It’s nice when it works but that pretty rare. ### 1/5 — Leon *2024-10-11, version 4.4.1* App doesn’t work properly with IOS 18 can’t use the app on IPad when turned horizontal useless app. ### 1/5 — The cameras and nvr are good but the app … *2024-01-24, version 1.0.7* This app blows. Never works well. I wish I had a nickel for every time it says “ offline “ ### 1/5 — App *2023-07-22, version 1.0.7* This app does not work on iPhone what’s the purpose of having cameras if you can’t monitor them or get notifications useless. ### 1/5 — On The Fence *2023-03-24, version 1.0.7* I’m on the fence with BackStreet surveillance. At first this App was very crappy but then it started working somewhat better and the improvements have certainly helped with the latest updates. However their Tech support is nonexistent. I have yet to receive a call or email back from them with the camera issues I’ve had. Some things I’ve figured out on my own. But still have issues with some of my cameras. Update, App has lots of connection issues. I would buy from a different camera company with better service for their App. Be aware and stay away from this company terrible service, cameras, and App!! ### 1/5 — On The Fence *2022-12-26, version 1.0.6* I’m on the fence with BackStreet surveillance. At first this App was very crappy but then it started working somewhat better and the improvements have certainly helped with the latest updates. However the their Tech support is nonexistent. I have yet to receive a call or email back from them with the camera issues I’ve had. Some things I’ve figured out on my own. But still have issues with some of my cameras. Update, App has lots of connection issues. I would buy from a different camera company with better service for their App. Be aware and stay away from this company terrible service, cameras, and App!! ### 1/5 — Unreliable *2022-10-30, version 1.0.6* Our security system is from Back street surveillance and they say to use this app. Pro vue is so unreliable that our company is looking at a whole new system because this app is so bad. It looks great in descriptions of what you can do and how it works. False advertising. None of us have came anywhere close to the functionality they claim to have. Probably 80% of the time you cant even get to the cameras. That’s a shame to since our video surveillance system is great. They just teamed up with a boat anchor for the remote monitoring. ### 1/5 — Push Notification Not working *2022-04-17, version 1.0.5* In caption. How do we fix? ### 1/5 — Mobile app views offline *2021-12-21, version 1.0.5* I’m disappointed in the Pro vue app used by backstreet. 95% of the time when I use the mobile app I always get offline message. I have contacted IT multiple times at backstreet and did everything they told me to do. First, deleted app then reinstall it, rebooted router, make sure my phone settings allow Pro vue to open, all failed. I don’t recommend there services. ### 1/5 — No video available for months *2021-11-29, version 1.0.5* Video capture has been out on our system for several months. As we live in a different state than where the cameras are located we have been unable to reconnect a video feed. Can only see live version from cameras ## Most praised reviews (10 highest-rated) ### 5/5 — Prefect of Home System *2024-01-26, version 1.0.7* Have four cameras connected, system works great. I just wish it was Apple TV comparable so I could have it up on my big screen TV sometimes. ### 5/5 — Dave *2022-06-10, version 1.0.6* System works great. Thanks ### 5/5 — Satisfied customer *2022-05-15, version 1.0.5* This is my second house system and all ways pleased. Great product and great customer service which is hard to find these days. One think that’s not 100 percent yet is the app I’m having problems login in to view some times. But over all 99.9 percent satisfied. ### 5/5 — Great system *2022-05-07, version 1.0.5* Love our cameras! ### 5/5 — Nvr system *2022-03-18, version 1.0.5* This is a really user friendly surveillance system that fits exactly with our needs. They have great support for customers, also. ### 5/5 — Great app *2022-02-05, version 1.0.5* Works great no issues ### 5/5 — Love it! *2022-02-02, version 1.0.5* I love my security cameras and the various options for viewing. I do have a couple of wishes though. I would like to be able to save clips directly to my phone rather than the USB. The other wish is that pollen wouldn’t set off an alert even on the least sensitive setting. Other than that it’s exactly what I was looking for! ### 5/5 — Nice to see camera’s *2022-01-26, version 1.0.5* Nice user interface and night vision ### 5/5 — No complaints *2022-01-15, version 1.0.5* No complaints. Excellent diy ### 5/5 — Smart buy *2022-01-09, version 1.0.5* These cameras work great. Install went smoothly. When we ran into a glitch the support team were helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*