# Product Information Assistant — Virtual Assistant

> Virtual Assistant (iPhone/iPad app by Telefonaktiebolaget LM Ericsson.)

- Source: https://appshunter.io/ios/app/product-information-assistant/id1534913127 (this page in markdown: same URL + `.md`)
- Developer: [Telefonaktiebolaget LM Ericsson](https://appshunter.io/developer/472944329)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 9 MB
- Languages: English
- Released: 2020-10-13
- Data updated: 2026-05-19
- User reviews in markdown: https://appshunter.io/ios/app/product-information-assistant/id1534913127/reviews.md

## What is Product Information Assistant?

Powered by state-of-the-art artificial intelligence, Ericsson Product Information Assistant answers questions about Ericsson Radio System hardware products. For example how to install a hardware unit, what tools to bring to site or what dimensions a unit has. For example questions ask the assistant  "Help me" or "What questions can I ask?"

How to request Access
• Ericsson employees and consultants having signum starting with "E..."request access in My Support & Services (link to access request)
• Partner users having signum starting with "Z..." or "X..." need their Ericsson contact person to request access in My Support & Services (link to access request)
• Customer users request access on Extranet support page.


## Version history (last 5 releases)

### 2.8.0 — 2023-11-30

•	Answers from 3GPP specifications (available to Ericsson personnel only) 
•	Bug fixes

### 2.6.18 — 2023-07-17

•	Added In-app PIA tour to showcase available features.
•	Introducing the option to enable/disable text-to-speech in the Instructions view.
•	Various bug fixes and UI improvements for enhanced user experience.

### 2.6.7 — 2023-04-06

This release contains the following new features:
•	Knowledge extended to Optical Fronthaul Products
•	Improved UI for step-by-step instruction
•	Possibility to provide response feedback
•	Bug fixes

### 2.5.4(56) — 2023-01-02

•	Improved Help in app
•	3D models and user guides for Ericsson Antenna products added to assistant’s knowledge 
•	Possibility to reset the  conversation 
•	Assistant can answer questions related to Occupational Health and Safety
•	Bug fixes

### 2.1.0(45) — 2022-10-28

•	Ericsson employees and consultant no longer need to apply for access to the assistant
•	Support for 3D models of Ericsson products 
•	User can easily toggle between translated response and original English version
•	New setting for muting the assistant
•	Assistant can answer questions about integration, backup& restore, SW upgrade health check and license handling of Baseband Radio node
•	Bug fixes

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## More apps by Telefonaktiebolaget LM Ericsson

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All apps by Telefonaktiebolaget LM Ericsson: https://appshunter.io/developer/472944329

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-19.*