# ProFed Digital Banking — user reviews > 54 indexed App Store user reviews of ProFed Digital Banking by ProFed Federal Credit Union, rated 2.60/5 from 73 ratings. - Source: https://appshunter.io/ios/app/profed-digital-banking/id1591269491/reviews - App overview in markdown: https://appshunter.io/ios/app/profed-digital-banking/id1591269491.md - Rating breakdown: 5★ 22 · 4★ 5 · 3★ 2 · 2★ 11 · 1★ 33 ## What do users think of ProFed Digital Banking? Overall sentiment: negative **Pros** - 👍 Staff willing to help - 👍 Face ID added (for some) - 👍 Love the new look (for some) - 👍 Easy to register and navigate (for some) - 👍 Love seeing all accounts with one login (for some) - 👍 Saving jar concept liked (for some) **Cons** - 🐛 App flat out doesn't work - 🐛 Login issues frequent - 🐛 Error messages common - 🐛 Clunky and non-native feel - 🐛 Information density low - 🐛 PDFs no longer accessible - 🐛 Minimal features - 🐛 Outdated feel - 🐛 Convoluted mess - 🐛 Bill payments overcomplicated - 🐛 Scrolling required for basic info - 🐛 Interface not user-friendly - 🐛 Mobile deposit difficult - 🐛 No Face ID on newer iPhones - 🐛 Transactions unclear - 🐛 Server errors common - 🐛 Glitchy and disorganized - 🐛 No time stamp on debits - 🐛 Pending transactions require extra clicks - 🐛 Savings jar feature not working - 🐛 Cannot hide specific accounts - 🐛 Locked out of account - 🐛 Cannot sync with other apps - 🐛 Downgrade from old app **Commonly reported bugs** - App issues, error messages - Cannot type on login screen - PDFs not opening - Login takes multiple steps - App not working half the time - Login screen requires repeated clicks - Error: something went wrong - Cannot sign in after updates - App crashes or freezes - Server errors preventing login - Mobile deposit not working - Camera access denied for mobile deposit - No Face ID on iPhone 14/15 Pro Max - Card not showing for account - Application error on login - Transactions unclear, no last 4 digits - Cannot sync with Trubill - Cannot verify identity for new account - Savings jar reverts to wrong account - Cannot hide specific accounts on iPhone **Most requested features** - Improve login process - Restore PDF access - Add Face ID/Biometric login for all devices - Improve information density - Make app feel more native - Improve mobile deposit functionality - Allow hiding specific accounts - Improve transaction details (time stamp, clarity) - Fix savings jar functionality - Allow rearranging account order - Sync with budgeting apps like Trubill - Allow users to hide specific shares - Set up savings jar for multiple debit card accounts ## Newest reviews (13 of 54) ### 1/5 — New app is an awful experience *2024-04-29* When I launched the app before and logged in I could instantly see my accounts. This was great for quickly login in and checking my balances. However with the new app all the headers for each category take up way too much space. The banner that sits there at the top also takes up way too much space and I cannot quickly see any of my accounts now without having to scroll. I just want to be able to login and see my balance and log out. Having to scroll might seem like a nonissue but it forces more actions than I feel is necessary. Things take up way too much space now. ### 1/5 — Horrible Update *2024-04-29* The app update is horrible. About 80% of the time it tells me there’s an error and won’t allow me to log in. But when I’m finally able to get it (using the same credentials) I realize the interface is not an upgrade. It is not user friendly and not an upgrade at all. More of a downgrade. Wish we weren’t forced to update. ### 1/5 — Keeping getting sign in error *2024-04-28, version 2024.4.0* Very annoying that I can only sign in half the time. I cleared my history as instructed and still no luck. ### 2/5 — Update *2024-04-26, version 2024.4.0* Days after the update released it’s not working. Very unimpressed. ### 2/5 — Liked the older version better *2024-04-25* I found the older version more user friendly. I also liked having the Face ID **Developer response:** Thank you for your feedback. To restore your Face ID or other Biometric options, go to your Initials > Choose Settings > then Mobile Features. We encourage you to visit profedcu.org and watch the video tutorials to learn about all the features. We are also available at (260) 373-1633 to assist you with any questions. ### 2/5 — Poor UX *2024-04-25* I was excited for an app refresh, but it might have been made worse than before. It takes four clicks navigating app and then need to scroll down to see my balance. In capital one app, it autologs in with Face ID and I can immediately see all my account balances. **Developer response:** Thank you for your feedback. To restore your Face ID or other Biometric options, go to your Initials > Choose Settings > then Mobile Features. We encourage you to visit profedcu.org and watch the video tutorials to learn about all the features. We are also available at (260) 373-1633 to assist you with any questions. ### 1/5 — Update *2024-04-24, version 2024.3.7* Every update they make just keep getting worse and worse, it’s just making the app harder to use. ### 2/5 — Mobile Deposit doesn’t work *2023-10-25* I’ve tried communicating with customer service about the app not allowing camera access so I can deposit checks. They suggested I snail mail the endorsed checks in to resolve. ### 2/5 — No FaceID with iPhone 15 Pro Max *2023-09-26* One year ago, I wrote a review about FaceID not working on my iPhone 14 Pro Max - well, unsurprisingly, logging in with FaceID isn’t an option on my 15 Pro Max. Things were eventually fixed for the 14, but I wonder again, how long do we have to wait for a 15 series fix? ### 1/5 — Disappointed.. *2023-01-30, version 1.15.25* Still not getting used to this app. And a lot of reviews Seem to disappear. My opinion should have based this app from the old app. ### 1/5 — Mobile Deposit is Infuriating *2022-12-27* As someone who banks 100% online (I live in a different state- but have kept ProFed)- the mobile deposit is a PITA. It sometimes takes 8-10 attempts with different backgrounds to get it to work. Other banks I have: easy the first time. You will probably lose a customer over this. ### 2/5 — No Face ID :( *2022-09-29, version 1.15.15* Great app but Face ID is shown as unavailable so I have to type in my password every time…kind of annoying…I’m on a 14 Pro Max…please update! ### 2/5 — Pretty terrible *2022-09-28* Title says it all. It’s a clunky app and doesn’t work all that well. In fact right now I can’t sign in through the app or the website. Called customer service and they have no fix. I wanted to like profed but they are so far behind technologically. It’s like banking in 2002. ## Most critical reviews (10 lowest-rated) ### 1/5 — Never use this bank *2026-05-15, version 2026.3.5* Worst bank ever, don’t use ### 1/5 — Poorly maintained *2025-09-15, version 2025.6.6* App issues, always says error something went wrong but never says what. Can’t login, looking at moving banks. ### 1/5 — Use a different bank *2025-07-31* app flat out doesn’t work half the time, new issues with it every week: new one is I can’t type on the login screen unless I click login 50+ times. Absolutely ridiculous. I’ve considered changing credit unions just cause their app is that dysfunctional. **Developer response:** Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you. ### 1/5 — PDFs No Longer Accessible *2025-07-18* We used to be able to open PDFs in the app. Something changed and no longer can do so. How can you have a banking app where you can’t access bank statements? Embarrassing **Developer response:** Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you. ### 1/5 — Whoever chose this app should be fired! *2025-04-25, version 2025.3.5* this is the worst financial app I’ve ever had to deal with. ### 1/5 — The Worst *2024-09-09, version 2024.8.4* Literally the worst banking app I have experienced. The “updated” version is somehow even worse! Switching banks and this app is one of the main reasons. ### 1/5 — App is very prehistoric *2024-08-31, version 2024.8.4* App has very minimal features, no Face ID sign in, and just feels very outdated. ### 1/5 — Awful *2024-08-02* The point of an app, as I understand it, is to simplify and improve the user experience. This app is a convoluted mess, over complicating the most basic tasks—such as bill payments—to the point that I don’t even want to use it. ### 1/5 — Lousy update! *2024-06-02* I can’t sign in! I delete the app. I redownload the app. I try to sign in again. Nothing. Two hours later, I successfully sign in. In the morning? I can’t sign in again. This is awful. ### 1/5 — Still useless! *2024-05-23* They keep “updating” but it never improves. Still no Face ID so logging it requires multiple steps. How does a company develop an app this terrible?!?!? ## Most praised reviews (10 highest-rated) ### 5/5 — Works smoothly *2025-07-03* Works great and staff is willing to help when having issues! **Developer response:** We love to hear it. Thanks for the positive review, Lilly! ### 5/5 — Finally added FaceID! *2024-08-26* Good job! For updating the app and adding Face ID. No issue with the app at all. It’s now on the same level with all other banking apps 👍🏼👍🏼👍🏼👍🏼🎯 ### 5/5 — Love Profed app no issues *2024-04-26* I loved the past Profed app before the new update but I’m sure after I get the hang of it I’ll love it. Very easy to navigate and user friendly. **Developer response:** Thanks for the positive review! We significantly enhanced the security and streamlined many areas based on member feedback. ### 5/5 — Love the new update *2024-04-23, version 2024.3.7* I love the new look. Good job, ProFed!! ### 5/5 — Great app *2024-04-13* Some people have written that the app is clunky, but I love how many features it has. I have had no issues with Face ID with two different iPhones. I’ve moved from the area, but this app is honestly the reason why I use Profed as my hub for online banking. **Developer response:** Thank you for the positive review! We significantly enhanced the security and streamlined many areas based on member feedback ### 5/5 — Love this app! *2021-11-03, version 1.13.4* So easy to register and navigate. Can’t say enough good things! Great job! ### 4/5 — Top Notch CU/New app is different needs a few tweaks *2021-11-27, version 1.13.4* This is different from the old App, but it’s not all bad. Could use some tweaking, but overall I like it. I LOVE that I can see all my accounts with one login. I do wish I could hide specific shares rather then the entire account. Love the saving jar but wish I could set it up for multiple debit card accounts. The ability to rearrange the order of accounts would be nice. I don’t like to transfer to a loan or Visa is under the payments tab, but know that I know I’ll get used to it. Overall, it’s a good app, I’m sure in time upgrades will be made. ProFed is the best local credit union with great employees. ### 3/5 — No Face ID *2022-09-18* Face ID does not work for 14 pro max. Is there a fix for this, Or are we waiting on an app update from developer? It says it’s unavailable within the app. For me the app was great before this. Will update review once issue is resolved. ### 2/5 — Login *2025-09-16, version 2025.6.6* Login takes several more steps than usually necessary. ### 2/5 — Yet another clunky non-native app *2024-11-06* This appears to be a non-native app from one of the cross platform app creation tools. It doesn’t feel native at all. The log-in process doesn’t take advantage of the phone and requires using Passwords to manually select the correct account and enter the password. The previous app wasn’t great, but at least it used a native log-in process. Information density is low, so I have to scroll too much. It was clearly created from a feature check list and didn’t include any UX considerations. But, I’m giving this two stars instead of one because technically it works. **Developer response:** Hi there, we apologize for the issues you are experiencing with the app. Please contact us at 260-373-1633 so we can better assist you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*