# Profee: Money Transfer Online — user reviews > 45 indexed App Store user reviews of Profee by Sibilla Solutions LTD, rated 4.70/5 from 40 ratings. - Source: https://appshunter.io/ios/app/profee-money-transfer-online/id1521832875/reviews - App overview in markdown: https://appshunter.io/ios/app/profee-money-transfer-online/id1521832875.md - Rating breakdown: 5★ 36 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (10 of 45) ### 1/5 — No US support *2024-08-30* They don’t support sending from US. **Developer response:** Sourgkounis, thank you for taking the time and provide your feedback! Please note that our services are available within the European Union so transfers from the USA are not available at the moment. Hope that we will expand soon! Please follow us on Social Media to stay updated! ### 5/5 — Mr Roma *2024-08-29, version 3.90* Good apps and high exchange rates. 👍 ### 1/5 — Impossible to send EUR from the UK *2024-08-27, version 3.90* What is the point to link the currency of the transfer to the country? I can’t send EUR from the UK, even if I have EUR on my bank account. Instead I have to send it in GBP because of this nonsense limitation. ### 5/5 — Nate *2024-06-04, version 3.79.1* The perfect way to send to Russia during these times. It works perfectly, no hassle no big charges unlike the other bad ways. Thank you so much! ### 1/5 — Delay *2024-05-22, version 3.78* I'm disappointed in the first transaction it took a little while longer for the money to arrive and in the second transaction on the same day there was a long delay and after 1 day I still haven't received it. ### 5/5 — Great *2024-04-24, version 3.75.1* First time using the app, so easy to set up and use , would recommend for sure ### 5/5 — Inna *2024-03-07, version 3.70* Reliable company instant transfer. Happy customer for 4 years ### 5/5 — Perfect Tool *2024-03-01, version 3.70* I have been using this and it has never let me down which is very reassuring in foreign countries ### 5/5 — Convenient transfers, wide geo *2024-02-18, version 3.68* The only app that sends money to Russia. Thank you very much Profee for helping me support my family ♥️ ### 5/5 — Really good only! *2024-02-04, version 3.66* Easy and fast! Happy ## Most critical reviews (10 lowest-rated) ### 1/5 — No transfers are available *2026-01-27* Despite the company answering below that only transfers to Russia are unavailable, there isn’t a single country available on my app to transfer to. ### 1/5 — If your payment gets stuck it stuck for weeks and months *2026-01-21, version 3.137* Extremely poor customer service very disappointing my money is stuck for past 3 weeks and customer service wants a bank statement is this month when the month has not even ended they live in the past ### 1/5 — Doesn't work anymore *2026-01-20, version 3.137* Doesn't work for UK residents with Russian nationality. You get onboarded but there's nothing you can do in the app, not one pair of currencies works for remittance. Other apps managed to solve this somehow, Profee remains the only one who has problems with this combination. ### 1/5 — S *2025-11-25, version 3.133* What kind of apps are these? They're always slow. ### 1/5 — Conversion rate rip off *2025-09-26, version 3.127* It would have been a great app if not for a spread on currency conversion. The effective fees are around 10% ### 1/5 — Aleksandra *2025-06-27, version 3.117.0* This would have been a great app except for the constant never ending KYC checks. KYC is super important and I would agree that customers need to be re-KYC’ed every few months. They subject customers to almost monthly KYC checks and while they are doing that, they block the accounts. They do not answer questions as to whether a customer performed any suspicious activity or if there is any reason for these checks. They keep calling them “random” but there is nothing random in being subject to regular KYC checks every month. This creates a super poor customer experience. This paired with their lack of responses to direct questions makes customer experience truly horrible. The head of customer service, Valentina, while occasionally is able to provide some responses, still does not offer any explanations as to why a customer is constantly being checked for no reasons. Shame. The regulated financial app should do better. ### 1/5 — Delayed transaction *2025-03-21* This app takes too long to transfer. Had a bad experience **Developer response:** Good morning, Ammhaf! We would like to inform you that most Profee transfers are processed within a few minutes. However, it is worth noting that in rare cases, the rules set by the banks may affect the delivery time. We are unable to identify your case based on the information provided. Please provide the request ID# and we will be happy to assist you. Thank you. ### 1/5 — Total time waste *2025-03-20, version 3.108.1* Doesn’t work at all tried multiple times to transfer neither accepts debit card of the recipient nor mobile wallet and fails the transaction everytime - can’t they simply use bank account to transfer to recipients as normal - totally pathetic!! ### 1/5 — Scammers *2025-02-27, version 3.107* Don’t provide any documentations for low transactions. Be careful they are stealing personal details. ### 1/5 — Terrible *2025-01-20* Impossible to rely on. They close account or open it when and how they want. The support is terrible, as they have no information about your other messages. So, every time you comment on issue you talk to a different person, they all run things in parallel and that’s a mess **Developer response:** Good morning! Thank you for your review. The performance of our application is smooth for the majority of our customers. We can only contact you to confirm your account closure if you created more than one account with us. Per the Profee User Agreement, each individual can have only one personal account. We couldn't identify your case based on the information available. Please send us an email to supportreviews@profee.com and we will provide all the necessary information. We are here to assist you promptly! ## Most praised reviews (10 highest-rated) ### 5/5 — Worker from support team Profee *2025-12-12* Что получаеться профи уже не в силах возобновить переводы в Россию?! Уже больше месяца не могут ничего зделать! **Developer response:** Hello! Transfers to Russia are currently temporarily unavailable. We’re working on enabling it again. Thank you for your understanding. ### 5/5 — Worker from support team Profee *2025-10-19* I contacted customer support. They told me there was a problem with the number. So, they made a mistake and aren't doing their job! It's simply unacceptable, whoever **Developer response:** Hi! Thank you for updating your rating! We appreciate it and hope your issue has been resolved. If you still experience any difficulties, please contact us via in-app chat or at help@profee.com - we’re always happy to help. ### 5/5 — Amazing transfer service *2025-08-28, version 3.124* Totally helpful and fast ### 5/5 — Chris *2025-07-01, version 3.117.0* It works quickly and easily. ### 5/5 — Perfect for transfers to Russia from the UK *2025-04-27, version 3.112* Hello! I’ve been using this app for more than 1,5 years. It’s a perfect and simple way for transferring money to Russia for your loved ones in such a horrible time. The money arrives in 5 minutes and with only £1 fee. Thank you Profee! ### 5/5 — Superfast *2025-03-27, version 3.109.1* Superfast money transfer under 30 sec ### 5/5 — T. L *2024-12-25, version 3.99* I support my daughter, keep up the good work Proffee. ### 5/5 — Lee *2024-11-25, version 3.95* Great service easy to use and arrived in minutes would recommend this to everyone who sends money abroad ### 5/5 — Very Reliable *2024-10-07, version 3.92* Good info, receipts and speedy. Very useful app. No experience of larger sums. ### 5/5 — Sending money abroad *2024-09-05, version 3.90* This is by far the best platform, I mean by far. I can’t recommend them enough --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*