# ProFlowers: Delivered Fresh — user reviews > 51 indexed App Store user reviews of ProFlowers by FTD, Inc., rated 3.95/5 from 293 ratings. - Source: https://appshunter.io/ios/app/proflowers-delivered-fresh/id784143852/reviews - App overview in markdown: https://appshunter.io/ios/app/proflowers-delivered-fresh/id784143852.md - Rating breakdown: 5★ 184 · 4★ 31 · 3★ 10 · 2★ 15 · 1★ 53 ## Newest reviews (15 of 51) ### 1/5 — Scam Artists *2021-05-11, version 31.0.3* The flowers received do not in the least resemble what is ordered. Numerous examples can be sen online ### 1/5 — Disappointed *2021-02-12, version 31.0.3* I ordered ONE DOZEN MIXED ROSES as a Valentine’s Day surprise for my significant other, but instead she received ONE DOZEN RED ROSES. Wish I had been contacted first before the change was made without receiving any notices about it. I’m honestly very disappointed with ProFlowers action. I will definitely be thinking twice before making another purchase with ProFlowers. ### 1/5 — DO NOT USE THEM *2020-09-29, version 31.0.2* Placed a $250 Anniversary order with them in advance. Stood by for the delivery day. By 1pm on the delivery date the order had not been delivered. Went on the app to track the order, there is no tracking mechanism. Just a generic notification of whether or not it has been delivered. Ok. Called them. Got a 3rd party, customer service company from outside the US that also has no actual ability to track the order. You already know the BS runaround that ensued. Bottom line: I’ve deleted the app. And I recommend you don’t download it. Nunca Mas! 👋🏻😎 ### 2/5 — Stick To Using the Website *2020-06-01, version 30* After the latest update the app crashes on every attempt to open it on my iPhone 11 Pro (iOS 13.5). The app opens on my iPad Pro 11”, but it only supports portrait orientation (no landscape) which is annoying if you like using a keyboard. ### 1/5 — Great first time *2020-05-17, version 30* App worked great the first time now every time I try it just crashes. ### 1/5 — Don’t update *2020-05-03, version 30* Worked before the update. Now it doesn’t open. - the week before Mother’s Day. Not good. ### 1/5 — Crashing on launch two days before Mother’s Day *2020-05-01, version 30* Booooo ### 1/5 — App Doesn’t Work *2020-04-27, version 29* I used the app fine in March but now it doesn’t work. When I open it, it quickly closes and disappears. I hope that they fix this. ### 1/5 — Who delivers to a business address at 5:30 on Friday? *2020-04-25, version 29* I ordered flowers to welcome a new business associate. I placed the order mid day Thursday for Friday delivery assuming it would be delivered by late morning. The tracking info I got showed the order out for delivery for hours. Finally at 3 pm I called to cancel as the person was leaving for the day/weekend and could not receive and enjoy them. The representative told me that their policy is to make business deliveries as late as 6 pm. How does that work? I will never order from these people again. Horrible attitude and horrible service. ### 2/5 — App does not work *2020-04-07, version 28* I have this installed on my phone, it worked for awhile but now when I try to open the app it just disappears and closes! ### 1/5 — Crashes constantly *2020-03-23, version 28* Crashes every time I pick boquete. ### 1/5 — App itself seems ok *2020-01-31, version 26* Perhaps a breakdown that could be the fault of the local flower shop However The flower arrangement I ordered for my wife was smaller than advertised but the bigger infraction was there was no personalized message. In fact the card send literally had printed “ no message” on it I have since tried to use the chat option which apparently does not work and emailed them 4 times with no response I will not use this service again and will delete the app. ### 1/5 — Never on time *2020-01-07, version 26* I’ve used pro flowers a few times to have roses delivered for my moms birthday and my wife’s birthday and they have never delivered on time. They always come a day late with no real explanation. ### 1/5 — A disaster - this is FTD in another wrapper *2019-12-12, version 26* Flowers did not deliver on time. I cannot express how disappointing this is. My wife is now extra sad that her pick me up flowers didn’t arrive. Why bother paying these flower companies if they don’t make it happen? Next time looking up a local florist and making arrangements directly. Bitterly disappointed. ### 1/5 — One star is too much 👎🏼 *2019-11-12, version 25* The APP itself worked fine, however I tried to set up an account but was unable to so I was forced to call to place my order for two arrangements delivered to a hospital. I was on the phone at least 30 minutes and had the woman who took the order carefully read everything back to me to ensure accuracy. 15 minutes later I received an email both arrangements had been delivered. Success, or so I thought. The next morning I received an email the recipient’s name needed to be clarified for delivery to be made. Huh? Turns out the name, that was read back to me, indeed was misspelled on the order and the flowers were not delivered. Called to clarify the name and due to English not being the first language of the person I spoke with, I was unable to communicate. Unbelievable. In the meantime, the recipient was discharged and sent home. A complete and total failure. Beware before you put a special occasion into the hands of FTD/Pro Flowers. Calling my credit card company next to reverse the charges. **Developer response:** We're so sorry to hear about your experience Nick! Would you kindly email your contact info to ftd@ftdcommunitymanager.com so that a member of our team can reach out to you? ## Most critical reviews (10 lowest-rated) ### 1/5 — Not updated in over a year. *2023-07-23* They pretty much sums it up. This is now much FTD respects their customers. This company keep going further and further downhill. For trying to order anything, it gets stuck in the cart, yet the carts never load up so you can clear them out. As others have said it’s like they are abandoning the application and forcing you to go to the website or competitors. I think the latter is the better option. Far better service provided by other companies and far freezing and exciting designs available. ### 1/5 — App Consistently Crashes on Multiple iOS Devices During Recipient Selection *2022-06-02, version 31.0.3* App crashes on iPads and iPhones when you get to the point of selecting a recipient. So, with the app being useless, I now jump right to the web page. ### 1/5 — Hmm *2022-05-06, version 31.0.3* I can’t stroll at all without getting booted out of the application no matter how many times I uninstalled would've been nice if I could’ve got to order something ### 1/5 — Used to be a good app / company… *2022-04-29, version 31.0.3* I have been trying to order flowers for Mother’s Day for over a week now. App continuously panic crashes in various points through the process. Very frustrating to say the least. Noticed the app has not been updated in a year… so this goes to show how concerned they are with the user experience. Sad that a company that was known for shipping long lasting flowers quickly and affordably has gone down hill this much after becoming part of the FTD family. Maybe they will bother fixing this by next Mother’s Day…. ### 1/5 — My favorite part of this app.. *2022-04-29, version 31.0.3* Is how it crashes every single time I try to check out ### 1/5 — Save your money *2022-02-20, version 31.0.3* Definitely not guaranteed to be delivered fresh. Expect dead flowers and the wrong product to be delivered and to be made to feel like a dog doing tricks by customer service just to see if they could fix it for you. Try something else if you want a better chance at treating that special someone. ### 1/5 — Terrible UX - lost sale *2022-01-16, version 31.0.3* The UX is terrible. Very difficult to quickly fill in. No matter what Credit Card info I entered, it still kept claiming they weren’t valid despite confirming all was correct. I had to abandon a $200+ sale as well as wasting nearly 45 mins of my time. ### 1/5 — WORST customer service *2021-11-24, version 31.0.3* 4th-5th time I’ve order from here but this time somehow they got my order wrong had to spill the surprise to the other party so they can stay a little longer at the work site and end up not getting anything (made me look bad). Contact the place they said I did not provide enough information but they read back the right delivery address (not the first time I’ve sent flowers to this place) never got a email confirmation for my money back or shipment canceled. I will take my business else where due to customer service! ### 1/5 — They won’t deliver your flowers *2021-07-04, version 31.0.3* Don’t use this app: your money will be lost. After not receiving the flowers and contacting their help support during a week and receiving poor answers, suddenly the order statut turns to “Delivered”….. the most outrageous thing is that the delivery date was set to one week ago. A period they admitted it wasn’t delivered yet. No flower, no answer et no refund. Best of luck to you if you use this app! ### 1/5 — Gift delivery… *2021-07-03, version 31.0.3* I ordered flowers and a bear for my girlfriend, but for some reason the delivery driver dropped the gift off 25 MINUTES AWAY from the actual address. When i tried getting my money back, customer service tried telling me they couldn’t because the gift was delivered. Needless to say i received my money back and won’t be ordering from them anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing flowers *2022-02-05, version 31.0.3* Useful app to send flowers to your family and friends ### 5/5 — Love it *2020-01-30, version 26* Love the new app design - so easy to use and order flowers! ### 5/5 — Beautiful flowers *2019-08-15, version 24* Although I enjoy using this app I have to admit there has only been one time that I got a set of bad flowers but this company with it is outstanding outlook on making sure you get the best flowers for your loved ones they made it right they repackaged and sent A fresh cut to my loved one and for that I highly recommend and respect their outlook on putting smiles on peoples faces I would recommend anyone to use this app to purchase flowers for your special occasion and if you have a problem all you have to do is reach out and they will make it right thanks to the many Beautiful flowers that I have received for my family ### 5/5 — Awesome Customer Service!!! *2018-02-15, version 19* Okay, so maybe the app isn’t all perfect and could use some tweaking... but the customer service at ProFlowers is Awesome! It totally makes up for what small tweaks the app needs. I placed an order the day before Valentine’s Day... as you ladies know us guys sometimes so that. I made a mistake on the address, realized it after it shipped of course, and the folks at this company made sure my order was corrected without any issues. Major bonus points to them. Bottom line, I don’t write 5 Star reviews unless a company really stands out above the rest and these folks really do. ### 3/5 — Too few selections *2019-08-16, version 24* Not many selections in the app. Wish there were more options to order flowers ### 3/5 — Website has more complete info *2018-07-23, version 22* Echoing what everyone has said - the app doesn’t sync with the website in terms of orders. It also doesn’t tell you tracking numbers for orders - I had to go back and dig through my email. ### 3/5 — Names? *2018-05-07, version 21* I have used your service a lot over the years but this App always seems to have something wonky going on with it. I currently cannot add anyone new because it is not recognizing their last name as a last name. Frustrating.... ### 2/5 — Crashes on search and only works in portrait mode *2022-05-05, version 31.0.3* This app fails and crashes on searching simple searches like Mother’s Day and Mother’s Day coupon. Will only display in portrait mode on iPad ### 2/5 — Disappointed *2021-05-10, version 31.0.3* The app worked fine but the delivered product was terribly under size for the price I paid. Would have been better off buying flowers from Sam’s. Won’t use proflowers ever again. ### 2/5 — Bait and switch *2020-09-23, version 31.0.2* This company has charged me twice for flower orders that I could not place to a specific location. Instead of confirming that flowers could be delivered they just went ahead and charge. This lead to probably an hour and a half of time on hold and deliberating with poorly trained customer support reps that repeated the issue. On top of that ProFlowers product is quite expensive for what you’re actually getting. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*