# ProMedica OnDemand — user reviews > 18 indexed App Store user reviews of ProMedica OnDemand by ProMedica Health System Inc., rated 4.87/5 from 699 ratings. - Source: https://appshunter.io/ios/app/promedica-ondemand/id1170182003/reviews - App overview in markdown: https://appshunter.io/ios/app/promedica-ondemand/id1170182003.md - Rating breakdown: 5★ 648 · 4★ 33 · 3★ 6 · 2★ 0 · 1★ 12 ## What do users think of ProMedica OnDemand? Overall sentiment: positive **Pros** - 🚀 Fast and quick service with minimal wait times - 👍 User-friendly and easy-to-use interface - 💰 Cost-effective alternative to urgent care and office visits - 🏥 Convenient access to healthcare from home - 👨‍⚕️ Professional, knowledgeable, and friendly doctors - 📋 Efficient prescription fulfillment and call-in service - 🎯 Personalized care with detailed medical history questions - 📱 Ability to upload photos for physician review - ⏰ Ideal for non-emergency and non-critical visits - 🌍 Accessible for students away from home and on vacations **Cons** - 🐛 App crashes and unresponsive interface - 🐛 Technical glitches during critical moments (queue system) - ❌ Lack of customer support contact information - ❌ Poor error handling and navigation issues - ⚠️ Inconsistent app stability and reliability **Commonly reported bugs** - App crashes and stops responding to user input - Program crashes during active virtual visits - Missing continue button on data entry screens - Queue system displays incorrect status (stuck on 'next') - App becomes unresponsive after initial setup **Most requested features** - Improved customer support contact options (phone/chat) - Better error messages and troubleshooting guidance - Enhanced app stability and crash prevention ## Newest reviews (5 of 18) ### 5/5 — Excellent care, amazing doctors *2020-04-04* I'm pleasantly impressed every time I have needed to use ProMedica ondemand. Every physician has been kind, and extremely helpful. They offer some patient education during the visit and can actually provide a diagnosis for common ailments which I would've had to go to an urgent care to receive. They always call-in my prescription right away. I'm very grateful for this top-notch service. ### 5/5 — Great visit! *2019-02-26* Very easy to use. Quick wait and visit. What a better way to see a Dr for a non-critical visit!! ### 5/5 — Solid solution! *2018-05-26* Nobody likes going to the doctor and waiting 30 min for a 5 min visit. You lose a solid 1-2 hours of your day. This was super quick, had a 2 minute wait, and got the prescription called in. A modern day solution to an old system. I’m a big fan! It’s not for everything, but I can see how this will save us a lot of visits for the kids for small things and even for us as adults when we know the issue and just need a prescription! And, the cost is cheaper than an office visit for us as well! ### 5/5 — Healthcare breakthrough!! *2017-11-04* I just used the ProMedica OnDemand app and it was so wonderful!! I wasn’t feeling well for a couple of days… But now it’s Saturday and I’m feeling so much worse and my doctor is not available…besides who wants to go out when you’re feeling so sick? I found a local ProMedica Doctor available online who was able to send in a prescription to help me right away! Worth every penny to start feeling better TODAY! Thank you!! ### 5/5 — Terrific! *2017-10-08* Time saver & great care! ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of Time *2023-02-22* Would have been great if it worked. Instead, I spent over an hour signing up, giving permissions and linking to my ProMedica account for nothing. I selected a doctor and got put in the queue. When it was finally my turn, I got a message from somebody and the program crashed. after that, I signed back on, went back to the same doctor and it kept telling me I was next. I finally just gave up and disconnected. I’ve never heard anything from anybody. ### 1/5 — How to use app *2020-05-22* Entered app then it quit responding to my input. Looked for number or site to get help. There was none. ### 1/5 — Promedica OnDemand needs work *2019-07-31* Though it is a great idea, this app still needs work. After spending about thirty minutes entering data, it presented a screen without a continue button. Just a single checkbox that I checked, unchecked, checked again, went to the previous screen, tapped continue from that previous screen. All I get is the checkbox without the continue button. Useless! ### 5/5 — Mrs Lisa Butler *2025-01-19* Promedica on Demand is a Godsend! Saves me time and money. It’s so convenient to refill medication when I can’t get into my doctor and going to Urgent Care is so much more expensive. The Doctors are friendly and very knowledgeable. When you don’t feel well it’s hard to go anywhere. So they are so convenient and easy to use. ### 5/5 — Virtual visit *2023-07-28* Very professional and fast. Took the time to ask specific questions about my medical history to be able to give patient specific care and recommendations. ### 5/5 — Chad B *2023-04-01* Doctor was very helpful and a good listener. ### 5/5 — Easy and quick *2022-11-01* Dr Chandler was personable and professional. If I had known it was this easy and quick to use, I would have used these services before. Sometimes it’s impossible to get in to see a doctor at their office, and urgent care has long waits at times. Plus, for some sicknesses, it’s difficult to leave your house. ### 5/5 — Excellent App! *2022-07-15* Very smooth experience. App allows you to choose any available physician on the app or select specifically which one you want. Shows your place in line when choosing a physician. As good as online healthcare gets. ### 5/5 — Excellent! My college student age children use often! *2021-10-18* This app has saved us on vacations! A quick call and we’ve got what we need! My college student age children are away from home and our regular pcp. They can use this from their dorms and really saves time AND they get what they need with minimal hassle. A must have for college students and parents! Thanks, ProMedica!! ### 5/5 — Amazing! *2021-09-16* Super quick & extremely helpful for last-minute visits that are non-emergent. Was everything I was looking for without the hassle of driving to an urgent care for something that can be discussed and cared for via telehealth. Highly recommend the use of this app. ## Most praised reviews (3 highest-rated) ### 5/5 — Awesome Experience *2021-06-19* This was the absolute best experience I’ve ever had seeing a provider for an urgent matter. It was as if I was in the office talking with him one one one. Wish I could give 10 stars. Thank you, thank you, thank you. ### 5/5 — Professional and Pleasant *2021-02-16* Super easy. The visit took only minutes after the physician reviewed the pictures I was able to take and upload, and very pleasant to talk to. ### 5/5 — Awesome! *2020-11-03* Wonderful and fast! Second time I’ve used it and I’ll use it again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*