# Promise Pets by Build-A-Bear: A Virtual Pet Game — user reviews > 82 indexed App Store user reviews of Promise Pets by Build by Build-A-Bear Workshop, Inc., rated 3.60/5 from 123 ratings. - Source: https://appshunter.io/ios/app/promise-pets-by-build-a-bear-a-virtual-pet-game/id982359486/reviews - App overview in markdown: https://appshunter.io/ios/app/promise-pets-by-build-a-bear-a-virtual-pet-game/id982359486.md - Rating breakdown: 5★ 57 · 4★ 17 · 3★ 11 · 2★ 13 · 1★ 25 ## What do users think of Promise Pets by Build? Overall sentiment: mixed **Pros** - 🎮 Fun and engaging gameplay mechanics - 🐾 Cute and well-designed pet animations - 🚶 Interactive walking feature with real-world activity - 💡 Creative concept linking physical toys to digital experience - ❤️ Emotional connection to virtual pet companions - 🎯 Good for teaching pet care responsibility **Cons** - 🐛 Invalid code errors for many promise pets - 📦 Limited pet selection - missing newer animals - 🔐 Requires physical promise pet tag to access most features - 😴 Becomes boring quickly with limited activities - 🎨 Outdated graphics and poor visual quality - ⏱️ Long load times and performance issues - 🏠 Only one room/limited environment - 👕 Purchased items cannot be equipped on pets - 🔄 Only allows one pet per account - 🏷️ Build-A-Bear staff removing/discarding identification tags - 📱 App crashes and stability issues - 🔤 Confusing UI and unclear instructions **Commonly reported bugs** - 6-digit SKU codes not recognized as valid - App crashes on startup or during gameplay - Brush stroke detection not working during grooming - Slow app responsiveness to user input - Pet not responding quickly to petting - Code entry system rejecting valid codes - App freezing during pet loading - Compatibility issues with older iOS versions - Mystery box items showing as purchase-only despite earning them **Most requested features** - Add more recent/newer promise pet animals - Support multiple pets on single account - Ability to equip purchased clothing and accessories - Additional rooms or environments (yard, bedroom) - Grooming and bath time activities - Pet shows and competitions - Scanning feature for in-store accessories - QR code or barcode scanning instead of manual code entry - Use birth certificate or alternative identification methods - More interactive activities and mini-games - Better graphics and visual improvements - Offline play capability - Pet customization options - Social features to meet friends in-game ## Newest reviews (16 of 82) ### 4/5 — More pets *2023-07-02, version 1.2.1* More of the pets would be nice like add the bears and other ones that are different then cats and dogs I would appreciate the frogs to be added and you scan the certificate or something to unlock the non promise pet pet stuff ### 3/5 — One problem… *2023-06-22, version 1.2.1* I don’t have a promise pet hangtag. You need one to do the grooming, checkup, and walk. All you can do is the food, bathroom run, and health it gets very boring. Will delete! Please change the hang tag requirements. ### 4/5 — Great but *2021-07-17, version 1.2.1* add the Rag Doll cat and the chocolate lab please and thank you ### 2/5 — disappointed *2021-07-15, version 1.2.1* i waited in the store to get a promise pet just for the code not to work. ### 4/5 — Update please! *2020-07-31, version 1.2.1* This looks like a game from iPhone 5 leaked into iOS 13. Update: also a bunch of people are complaining that there is not new pets On the app. These things are like 30 dollars and thankfully I have an old one. They only have old ones like golden retriever ### 3/5 — This game is really confusing. *2020-04-25, version 1.2.1* This game is confusing because I have a corgi and he’s not in the game. Also THE PEOPLE AT BUILD-A-BEAR CUT THE TAGS OFF!!!!!!!! And THROW THEM AWAY!!! But other than that HUGE detail it’s a great game. ### 2/5 — Meh *2020-03-13, version 1.2.1* Disappointed. Just went to build a bear today to get a promise pet just for this game. Then come home and it says my code isn’t valid. I think about then I realize the game was made long time ago and they don’t have current pets on it. Sad. Just spent a bunch of money on this only to realize it no take me code. 😿😿😿😿😿😿😿😿😿😿👎👎👎👎👎👎👎 ### 4/5 — It’s great but there is some ups and downs *2020-01-03, version 1.2.1* I love the game and it’s very fun and I like how you get to play with them but I have the black cat and it’s not in there and I’ve noticed other animals are missing also when you type the 6digit code for me it’s says it’s wrong and I think that you shouldn’t have to type in the 6 digit code to do all the activities so I think that should be fixed but yeah ### 4/5 — Add more animals *2019-12-16, version 1.2.1* It’s very fun and enjoyable, but you need to add more animals to the game, because I have the German Shepard, and I can’t even play! This game only has the old animals that were made years ago! I want MORE animals that just came out recently like the GERMAN SHEPARD! Please read this and add more animals to this game PLEASE, And please respond back ### 4/5 — My pet code does not work! *2019-11-30, version 1.2.1* I got a new promise pet corgi at a build a bear workshop, and I put in its code. it says it is invalid! I haven’t played the rest yet but I am annoyed, looks cute. ### 3/5 — See...heres the problem. *2019-06-10, version 1.2.1* So yeah, I love Build-A-Bear! The game isn't the best though. Of course, I took the tag off of my promise pet Siamese when I got home the day I got it. However, you need a tag to get the pet in the game and to do almost everything else. I have a better idea. Put the code on either the birth certificate or the 7-digit code on the back tag. Other than that, decent game! ### 2/5 — Can’t load my corgi *2019-04-28, version 1.2.1* I had gotten my brand new corgi and I couldn’t load it onto the game so I had to play as a puppy that’s why I gave it two stars ### 3/5 — I would rate it five stars but..... *2019-04-27, version 1.2.1* I would rate it five stars but I have to type in the ID to put my promise pet in Game and I hate that because I didn’t bring my ID home so I give a thumbs down I guess I love build a bear but please have it so all I have to do is scan my Promise Pets tag pleeeeeeeeeeaaaaaaase 🥰😻🥺🥺🥺 ### 2/5 — Problem *2018-12-30, version 1.2.1* I put in my bear code 2 time and it never worked ### 4/5 — Help no code *2018-11-25, version 1.2.1* There is no code in my promise pet and I want the code plz help ### 4/5 — It’s ok *2018-07-24, version 1.2.1* This app is fun for a day, After that it gets boring. Something that would help that is if the things in the puppy cubby could be put on your pet. And if there was more then one room!!!!!! Also my promise pet is the copper retriever and you can’t get them on the game!!!!!!! If you fixed that it would be great!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — smh *2021-07-29, version 1.2.1* striped brown cats code doesn’t work, maybe it’s just new and they haven’t added it yet but still disappointing ### 1/5 — I don’t like *2019-10-28, version 1.2.1* i does like that you guys took off bear builder i paid for that please put back on the app store ### 1/5 — Can’t play *2019-06-27, version 1.2.1* I just bought a corgi and I used the code. It didn’t work. That meant I couldn’t use 75% of the game. That’s why it’s 1 star. Please B.A.B fix the game. ### 1/5 — Help *2019-06-26, version 1.2.1* I downloaded this app and everything seemed fine but it would let me put in the pet ID. I’ve checked and double checked but every time it says “ this code doesn’t seem right try again” it’s the right code it just won’t let me put my pet in the game ### 1/5 — Please add more animals!!! *2019-03-29, version 1.2.1* We purchase 2 different animals and neither one is on this app. There is only a little bit you can do with the app with out the correct animals. My daughter was so disappointed. ### 1/5 — Not working *2018-12-28, version 1.2.1* I got the Siamese cat and the app isn’t recognizing the number on the hang tag. I even tried different numbers but it’s still not working :( ### 1/5 — HORRIBLE *2018-10-20, version 1.2.1* I tried the hang tag number and doesn’t work. ### 1/5 — Sku not working *2018-08-01, version 1.2.1* Daughter received a rag doll cat promise pet as a gift and the app won’t recognize the sku so she can’t play pretty much anything on the app and she can’t even play with a kitty that looks like hers ### 1/5 — Horrible *2018-04-18, version 1.2.1* It did not even have my promise pet as a choice and when I put in the ID it did not accept the code ### 1/5 — Need more pets *2018-02-20, version 1.2.1* I HATE that you can’t have more than one pet.I have 5 promise pets and I am running out of iPads ## Most praised reviews (10 highest-rated) ### 5/5 — My pet code is working thank you *2024-05-09, version 1.2.1* Thank you make such a great game I’m born a disability always my own pet !!!! This my the opportunity have one thank you much have the golden retriever promised pet name him nut !!! Two things do game bath time and dress up different clothes and talk meet friends in the game please more games thanks !!! ### 5/5 — Amazing game *2020-11-11, version 1.2.1* So if you have a pet from build a bare that has a tag that has it’s Id then get this app. I have this one from build a bare that I have and it’s name is sweetheart and I got her when I turned four so it was my fourth birthday so I wanted to play with her on hear but her Id wasn’t on her collar! So my family helped me find what her Id tag was and we found it but I do have to reload the app so I’ll have to find it again but that’s okay. So it’s really fun because there is a take your animal on a walk section so you can walk around and then you do it until so. ### 5/5 — No fun but fun. *2019-11-27, version 1.2.1* I’m not impressed about how much it can walk. But everything else is fine I give it a 5 star! ### 5/5 — Good, but I want an update *2019-08-29, version 1.2.1* I want to know if you can update the game so new promise pets can get in like a German Shepherd, other then that the cam is amazing ### 5/5 — I have a game suggestion *2019-07-22, version 1.2.1* So I’ve seen the bear valley game and it’s not compatible with iOS 11 and I really want it so if you could recreate this game for free and provide us with a free animal code i really want this game and my mom used to work at build a bear her name started with an n ### 5/5 — Have your own pet *2018-11-27, version 1.2.1* I love the game and I love to go to build a bear and get new and old furry friends I wish in the game that if you had the stuff that you had in the app were in the pets cubby you could get it for free I love your game so much bye:). ### 5/5 — Awesome sauce *2018-07-21, version 1.2.1* This game is so much fun I have the dachshund and it’s so cute on the screen and when you walk the dog your having fun and burning calories and you don’t even now it. And I am very picky about games and I hope you make more of these kind of games with cute dogs and cats.❤️💕😃❤️💕😃❤️💕😃 ### 5/5 — What is the code? *2018-03-21, version 1.2.1* I got the app and I then I realized that you need to buy a actual plush to play most of the games!!! Otherwise it is a good game.☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️🙁☹️ ### 5/5 — No Lop Bunny or Pig *2018-02-16, version 1.2.1* I am about to get the Lop Bunny but I realized there is no Lop Bunny in the app or no pig please fix! ### 5/5 — Love it *2017-10-23, version 1.2.1* I love this game three cheers for build a bear 🐻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*