# Pronto: House Help in Minutes — user reviews > 144 indexed App Store user reviews of Pronto by Swachh Saathi Inc, rated 4.50/5 from 288 ratings. - Source: https://appshunter.io/ios/app/pronto-house-help-in-minutes/id6743402816/reviews - App overview in markdown: https://appshunter.io/ios/app/pronto-house-help-in-minutes/id6743402816.md - Rating breakdown: 5★ 237 · 4★ 16 · 3★ 4 · 2★ 4 · 1★ 27 ## Newest reviews (10 of 144) ### 2/5 — Utensils n cleaning *2026-07-28* Pronto is a good app with a convenient concept, but the overall experience is let down by inconsistent service quality. One of the biggest issues is the lack of reliable professionals. Many of the professionals are either very slow, don’t meet expectations, or are not transparent about the work. On top of that, if a service takes longer than expected, customers are often asked to extend the booking by paying an additional amount. Another major concern is customer support. If you’re unhappy with a professional or want to avoid being assigned the same person again, there is no easy way to do it. Everything has to be handled through chat, which is frustrating and time-consuming. Pronto should introduce a proper customer care helpline where customers can quickly resolve issues. There should also be an option to permanently block a professional after a poor experience. It’s unfair to both the customer and the professional when someone is assigned again despite previous negative feedback. It wastes everyone’s time. Lastly, Pronto needs to expand its network of trained professionals. Finding available slots, rescheduling appointments, and repeatedly chatting with support takes far too much time. The app has great potential, but it needs stronger customer support, better-quality professionals, and a more customer-friendly service experience. ### 4/5 — Scam *2026-07-02* No help arrived, money taken but no help was sent ### 4/5 — Rating *2026-06-13, version 1.4.9* Work quality is good but very slow. Also stopped work before 10 minutes as her rider was waiting to pick up her ### 5/5 — Very nice *2026-06-08, version 1.4.9* She was very helpful, amazing ### 5/5 — Service *2026-06-07* Good staff n service ### 1/5 — Cash on deliver not available *2026-06-05* Not useful ### 1/5 — Horrible maid quality *2026-06-01* We live in Gurugram and had had consistently negative experiences with Pronto. Recently a maid came and was disrespectful and out of spite started cleaning our sink with her bare hands then touching our property and refusing to leave. We asked her to clean a bathroom and she complained about doing it and that the slippers we provided for her weren’t good. And she refused to leave until we forced her out. This is the worst experience we’ve had with maids, and Urban company is consistently better from what we’ve seen. Overall do not recommend Pronto, it’s not worth having unprofessional maids in your personal space just to save a few hundred rupees. ### 1/5 — Unreliable, Incompetent, and a Complete Waste of Time *2026-06-01* If you are looking for a service provider you can actually rely on, look elsewhere. My experience with Pronto, specifically in the Goregaon West area, has been nothing short of pathetic. More than 50% of the time, the service provider simply never shows up. It doesn't matter if you book them on the day of or in advance—they have no concept of reliability. This is a critical service, and people book it when they have an urgent need, not for amusement. When the service fails, it causes significant disruption to our lives. To make matters worse, their customer service is a joke. I frequently receive calls claiming there was an "issue" and offering a refund for a service we didn't even book, or for a booking they failed to fulfill in the first place. It is a disorganized, incompetent operation that clearly doesn't value the customer's time or needs. Do yourself a favor and use a competitor like Snabbit. Their service is actually functional, and frankly, they are already winning because they offer what Pronto clearly cannot: reliability. Save yourself the headache and uninstall this app. ### 1/5 — one of the worst service experiences I’ve had *2026-05-11* This was one of the worst service experiences I’ve had. I booked a helper through the app and waited for more than 3 hours without any proper assignment. During this entire time, customer care was extremely unresponsive — every call took around 30 minutes just to get answered, which was very frustrating. What makes it worse is that after I had already made the booking, the platform suddenly increased the service prices ignoring the old bookings. Instead, they kept giving false assurances that a helper would be assigned “within 10 minutes,” which never happened. When I finally tried to cancel because of the delay and inconvenience caused entirely by them, they said the booking was non-refundable. That is completely unfair and unprofessional. After more than 3 hours, they finally assigned a helper named Rekha. She personally called me and asked about the booking amount, and just 2 minutes later, my booking was suddenly cancelled by her. This clearly reflects poor professionalism and greed from both the platform and the assigned helper. Very disappointing experience overall. I would not recommend this service unless they improve their customer support, pricing transparency, and professionalism. ### 1/5 — Pathetic pronto *2026-05-04* Extremely disappointed with Pronto’s service. They consistently take payment upfront but fail to deliver the service on time or sometimes not at all. For the last few bookings, a professional gets assigned more than an hour after the scheduled time. Even worse, when contacted, they either refuse the job or simply don’t show up. This completely defeats the purpose of booking in advance. There is practically no customer support. Calls are never answered, and the only response received is a generic “sorry for the inconvenience” message on the app. That is not acceptable when customers are paying in advance and planning their day around these bookings. Also, booking slots are hardly available, and despite that, they still accept payments without ensuring service availability. This has become a repeated pattern and feels like a complete waste of time and money. Would not recommend relying on Pronto unless they significantly improve their service reliability and customer support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Technical staff is horrible *2026-08-12* I had placed a booking on this app atleast 2 days previous to the day i needed cleaning. The booking was for 8:30 am. At 8:30 am i got a notification that the partner will be assigned shortly. I started a live chat and asked to speak to a support executive. The support executive named regina got assigned to me at 9:15 or so. I dont know what the timings for these people are. I went to the website and called both numbers available for grievance and none of the numbers were working. Finally, when regina got in touch with me, the hub manager was informed. The partner reached me at close to 10 am. What surprises me is that i feel if i hadnt raised the issue, the “hub manager” would not have arranged anybody to come and work for me. Highly disappointed with the technical staff of pronto. No grievance with the partner assigned but if you say that your support executives are available from 7 am to 10 pm as mentioned on their website, they should be accessible. Either they are starting work late or it is all just pretend that the support is available between the given time slots. So unprofessional. ### 1/5 — Worst experience ever *2026-07-23* Pronto has been one of the most disappointing service experiences I’ve had. The app advertises quick service, but bookings are frequently delayed, rescheduled, or cancelled at the last minute. Even confirmed slots don’t guarantee that anyone will actually show up. Customer support is painfully slow, keeps customers waiting for long periods, and often gives the same “10 more minutes” assurance without any real resolution. When the company fails to deliver the service, refunds and cancellations become another frustrating battle. The service quality is highly inconsistent. Many professionals appear rushed, poorly trained, or uninterested, leaving customers to point out basic cleaning tasks or redo the work themselves. There also seems to be a serious lack of coordination between the operations team and service partners, resulting in repeated reassignments and confusion. The biggest issue is reliability. People book these services because they need dependable help, not uncertainty. Wasting customers’ time while failing to deliver the promised service is unacceptable. Based on my experience and the number of similar complaints from other users, I would not recommend Pronto until they significantly improve their operations, customer support, service quality, refund process, and accountability ### 1/5 — Real review *2026-07-15* I had a terrible experience with the Pronto app. I made my booking two days in advance, but when the service professional arrived, she immediately asked if I had gloves. She refused to start the work, saying she would only work if I provided gloves. She then started yelling, saying, “You don’t even have gloves for work, and I’m not going to waste 2.5 hours here.” To make matters worse, she took the OTP, refused to provide the service, and left. When I contacted customer support, they falsely claimed that she wasn’t feeling well, even though she had clearly refused to work because of the gloves. I requested a replacement professional, but instead of resolving the issue, they kept me waiting and eventually only offered to reschedule the appointment for the next day. On top of that, the customer support executive took around 20 minutes to respond. This was an extremely unprofessional and frustrating experience. I wasted my time waiting for a service that was never delivered, and the customer support team failed to handle the situation honestly or efficiently. I would not recommend this app based on my experience. ### 1/5 — Disappointing Experience with Pronto *2026-07-07* I have had a consistently disappointing experience with Pronto. Every time their service partners visit my home, they work so slowly that it feels like they’re just trying to make the service last an hour. Despite multiple bookings, they have never completed the job properly. When I use other service providers for the exact same work, it is always finished on time and without any issues. Another major problem is their introductory offers. They advertise discounted services for new users (for example, a one-hour service at a very low price), but those bookings never seem to get scheduled. However, once the promotional period ends and you have to pay the regular price—which is higher than many other service providers—the bookings suddenly start getting scheduled on time. This makes the promotional offers feel misleading. Overall, my experience with Pronto has been frustrating due to incomplete work, slow service, unreliable scheduling during promotional offers, and higher prices compared to competitors. ### 1/5 — bad service *2026-07-01, version 1.5.2* very bad at serving there services. you booked one day befor and still they can’t find partners for us. and also they didn’t refund our money Whereas this is not our fault but theirs ### 1/5 — Professional cancelled right at the booking time *2026-06-27* I booked my Services from Pronto for 7 PM and when I checked my phone at 7 2 PM, the professional had already arrived. However, when I called her, she said that she will be there in five minutes, and then when I checked my phone, the booking was cancelled. I reached out for customer support where the professional was extremely rude and unhelpful. He said that it won’t be possible to get another professional assigned at this time, while I said that it is an emergency and I need my place to be cleaned. He refused to provide any further help. This is something which is absolutely not expected from apps that promise and vouch on trust and ownership. Hear the professional who was supposed to come for the job. Has the audacity to let me know that she will be there in five minutes conveniently cancelling the booking shows how much less ownership and credibility has been taken by the workers here with Pronto or maybe Pronto is not investing much on training this enough. Same happens with the customer service where the agent is only dedicated to show the customer away from the Chat rather than actually helping providing any solution. It is a serious problem where we are inviting professional in our safe space. That is our home while they have such wishes and weird mentality where even if they do not want to do the job, they the courage to say it on the phone, and after hanging up, casually cancel the booking. No ownership, no credibility. No trust. Name of the customer service professional Tarun. Name of the professional who has came for the job Ankita Toppo ### 1/5 — Pathetic service and Scam *2026-06-23, version 1.5.1* They advertise slots as ‘available’ and once they take your payment they say that all partners are busy and keep making you reschedule ### 1/5 — Scam *2026-06-23, version 1.5.1* No help arrived, money taken but no help was sent ### 1/5 — The workers not available *2026-06-20, version 1.5.1* Lost my money due to their delay ### 1/5 — Poor Customer Support Service *2026-06-09* I am extremely dissatisfied with both the service and the customer support provided by this platform. The assigned helper, Neha, completed the work within the allotted time, yet she demanded and collected an additional ₹50 in cash. More concerning was her behavior towards my elderly parents (70+ years old), as she shouted at them during the interaction. Such conduct is highly unprofessional and completely unacceptable. What makes the experience even worse is the poor customer support. Customers are forced to wait for hours just to get connected to a support agent via chat, and even after such a long wait, the quality of assistance provided is extremely disappointing. Despite raising this complaint, I have not received any meaningful response or resolution from your team. It is unacceptable that customers have to spend hours trying to reach support, only to be met with inaction and poor service. This reflects a serious lack of accountability and customer care. If such issues continue to be ignored, it will be difficult to trust or recommend this platform in the future. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-08-18* Very good service on time ### 5/5 — Scam *2026-08-10* No help arrived, money taken but no help was sent ### 5/5 — Service *2026-07-30* Good staff n service ### 5/5 — Cleaning *2026-07-28* She did a good job! Highly recommended 👍 ### 5/5 — Bathroom cleaning, utensils, mopping *2026-07-01, version 1.5.2* Excellent work ### 5/5 — Professional work *2026-06-26, version 1.5.2* Excellent service ### 5/5 — Bathroom cleaning *2026-06-23, version 1.5.1* Good work ### 5/5 — She’s well trained *2026-06-21* Happy with her service ### 5/5 — Home cleaning *2026-06-14, version 1.5.0* Good service i loved it nature is so good ### 5/5 — Utensils cleaning service *2026-06-09, version 1.4.9* Swati provided very good service. She has done all cleaning utensils within 30 mins.she is very sweet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*