# Pronto Insurance — user reviews > 45 indexed App Store user reviews of Pronto Insurance by Pronto Insurance, rated 1.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/pronto-insurance/id1310791664/reviews - App overview in markdown: https://appshunter.io/ios/app/pronto-insurance/id1310791664.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (19 of 45) ### 1/5 — Do better *2024-05-17, version 1.9.0* App is useless don’t even bother downloading it ### 1/5 — App is totally useless, waste of time *2024-05-03, version 1.9.0* This app used to work just fine. But now it is useless. Can’t make a payment or do anything. I’ve tried un installing it and reinstalling but it doesn’t help. Don’t waste your time with this app. I’m going to switch insurance companies ### 1/5 — Ughhh *2024-03-23, version 1.9.0* Doesn’t let me access my account I need to renew my policy ### 1/5 — App doesn’t work *2024-03-15, version 1.9.0* I can’t even log in to my account you can only make a payment thru the phone or in person ### 1/5 — Horrible and useless! *2024-03-11, version 1.9.0* You can't make payments. ### 1/5 — DO NOT GET IT *2024-01-14, version 1.9.0* Does not work ### 1/5 — Very slow *2023-12-30, version 1.9.0* Keeps signing me out when trying to buy insurance plan. And why does the app go straight into my profile but if I want a new policy, it take me out and keep me in a loop of signing in and choosing a policy without letting me purchase one. I need to stay as a guest if I want to make a purchase. Please fix these issues ### 1/5 — It’s a no from me. *2023-09-20, version 1.8.1* I’m gonna be completely honest. This app is horrible. I just created it & from the beginning it’s a head ache. To create the account, you put in your policy number…. I put it in about 5 times before it found my policy. I then go in to try to update AP, see when my premium is due, get any sort of info. IF IT DOES allow me to open a tab w/I completely closing out there’s no information in it, it shows policy number & a few docs. No way to make payment in the payment tab, no way to set notification preference in notifications tab. Not even a due date for my upcoming payment…. This was a waste of my time 🥲😅 ### 1/5 — Cant insurance on time *2023-05-14, version 1.8.1* The reason I’m unable to call is because I work 12 hour shifts and I hoped this app would allow me to pay. This app doesn’t work and neither does the stupid website. I just got this insurance and it’s frustrating when I’m not able to pay through the phone without calling. Since the app wasn’t working, I finally got the website to work and they also charge service fees through the website! Crazy this insurance is horrible just like takes the app that never loads, it’s all bad. ### 1/5 — Broken app *2023-04-09, version 1.8.1* App doesn’t load at all when I click on a option it gives me a loading screen that never loads! App is broken doesn’t work at all to see your policy not even to make a simple payment ### 1/5 — Worse app ever!!!!! *2023-04-04, version 1.7.0* Never works. Everything I enter is correct, but it always tells me wrong credentials. I can’t log in through quick pay. Nothin works!!!! Waste of time. They do it on purpose so that you have to call and pay extra fees!! ### 1/5 — Worse than the website. Horrible *2023-03-28, version 1.5.16* Keeps lagging and then locks the first 6 times I tried to use it but the 7th attempt was the most frustrating because as I was trying to add a driver, for some reason this website seems to think I don’t know my daughter’s birthday… who I literally gave birth to. I know that the DL# is also correct because I have the license right in front of me. It will allow me to fill out all of the info aside from her name and every time I try to click on box, it pops up an error box telling me that the DL# and or DOB is wrong. Going to see my former agent as soon as they open and going back to Progressive. Do not know why the dealership insisted I go with this joke of a company. Good thing I have needed them for nothing other than staying legal because for the last 6 months the only thing that works is they are dead on when it comes to my autopay. ### 1/5 — Slow , does not work! *2023-03-04, version 1.5.16* Doesn’t work! Stays loading forever ! ### 1/5 — Cant make Payment *2023-02-09, version 1.5.16* I didn’t get to call and make my payment so I tried their website. Doesn’t work! Tried the app! Doesn’t work either.. I submitted my policy number and it said I have no policy. Like what? Hope they fix it soon because it would be beneficial using a website and app that actually works. ### 1/5 — Bad *2023-01-05, version 1.5.16* Already have an account with Pronto Auto Ins.. I tried to create an account online same information I put in before and it keeps rejecting. This app is no good no good. ### 1/5 — Pronto app doesn’t work! *2022-12-24, version 1.5.16* Useless app never finishes loading when you try to set it up or login!! ### 1/5 — Worst app ever! *2022-08-06, version 1.5.5* If I could give no stars I would. It won’t let me log in. Trying to get a new quote and says my DLs and DOB is wrong. Even through the internet. The worst website ever! This needs to be fixed!!! ### 1/5 — Trash *2022-06-23, version 1.5.5* It is truly a garbage insurance company ### 1/5 — Please update *2022-03-11, version 1.5.5* The app is not user friendly, it’s extremely slow & just needs a lot of updates & cleaning up. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashing *2026-07-03, version 2.3.1* App keeps crashing every time I try to login. Please fix this ### 1/5 — not showing info *2026-05-01, version 2.3.1* the apps is not loading my policy information, it has bee like this for a couple of months ### 1/5 — Needs improvement *2025-10-29, version 2.3.1* I downloaded this app hoping it would make it easier to pay for my insurance, especially since the local office near me closes whenever they feel like it. Unfortunately, I couldn’t even make my payment through the app — and my bill was due in just a few days. I had to go through another source just to get it paid. I really wanted to give this app the benefit of the doubt, but honestly, what’s the point of having it if it’s not functional or user-friendly? Not everyone has the time to go in person or access a desktop computer just to make a simple payment. This should be easier. ### 1/5 — User Friendly but Useless *2025-05-05, version 2.3.1* Interface is user- friendly when it works, but it rarely works. It takes so long to load, and once the glitches triggered a double payment. Thankful for good customer service and an issued refund, but so inconvenient and inconsistent. ### 1/5 — Horrible app *2025-03-24, version 2.2.7* Constantly closing unexpectedly. Unable to view any documents (including insurance card) on it. Terrible. ### 1/5 — Raul *2025-02-24, version 2.2.7* Do not work at all you better delete de app and do it new again the don’t have support on the app so you all don’t waste your time do not even down load it ### 1/5 — App is useless. *2024-09-18, version 2.2.7* Unable to make payments thru the app. I’m always getting an error message to call customer service. Once I call to make a payment Pronto charges another $35 to make a payment thru the phone. ### 1/5 — Terrible *2024-08-30, version 2.2.7* I use this insurance because it’s what I can afford but this app is useless. You can’t renew or make a payment on it. Only thing it’s good for is looking up your policy number. That’s it. Even the e signature doesn’t register on the app. What’s the point of it? Oh that’s right, so they can make more off of you in office or over the phone because they charge at least $20+ to do so. BUT YET THE APP DOESNT WORK FOR PAYMENTS. Not cool pronto. Fix your app. 🤬 ### 1/5 — Useless *2024-06-25, version 1.9.0* What’s the point of the app if you can’t do literally nothing, you want to manage policy it never loads or closes the app, you can’t make payments, update whatever NOTHING is just useless ### 1/5 — can’t pay bill *2024-06-20, version 1.9.0* fix your app you can’t click anything without it crashing ## Most praised reviews (5 highest-rated) ### 5/5 — Fun and Easy *2025-09-14, version 2.3.1* This app works great! It is fun, quick and easy to use ### 5/5 — Still slow but faster than website *2022-02-21, version 1.5.5* Works better than the web site ### 5/5 — Easy interface *2019-11-01, version 0.18.242* Making a payment is faster and easy for me ### 5/5 — Time saver *2019-11-01, version 0.18.242* Great App! Thanks Pronto for making it so easy to do business with you! ### 3/5 — It works.. but it’s the slowest app ever! *2020-02-06, version 0.18.296* The loading time to navigating through the app is frustrating. Luckily I already had my information or else I would’ve just taken a different route to make a payment. I like the idea of having the app, please fix the issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*