# PROOZY: Top Brand Deals — user reviews > 74 indexed App Store user reviews of PROOZY by Lyons Trading Company, LLC, rated 4.61/5 from 672 ratings. - Source: https://appshunter.io/ios/app/proozy-top-brand-deals/id1623648403/reviews - App overview in markdown: https://appshunter.io/ios/app/proozy-top-brand-deals/id1623648403.md - Rating breakdown: 5★ 566 · 4★ 41 · 3★ 15 · 2★ 10 · 1★ 40 ## What do users think of PROOZY? Overall sentiment: mixed **Pros** - 💯 Great value and quality - 🚀 Fast shipping - 👍 Variety of authentic brands - 🤑 Awesome deals and discounts **Cons** - 🕰️ Slow shipping and processing times - 🤖 Poor customer service and lack of communication - 🔁 Inconsistent sizing and product descriptions - 💰 Fees for returns/exchanges **Commonly reported bugs** - App glitches and crashes - Discount codes not working as advertised - Incorrect or missing item deliveries **Most requested features** - Improved search and filtering options - Ability to reorder past purchases - Seamless integration with rewards/loyalty programs - More detailed product information ## Newest reviews (11 of 74) ### 4/5 — Payment methods restrictions *2024-10-21, version 8* I had an email from PayPal, stating I would get a $10 discount, if I spent at least $100 on this site. When I tried to use it , PROOZY did not allow me to use PayPal as a payment method. False advertisement! ### 2/5 — Hard to find in stock items *2024-07-13, version 7.5* It’s so hard to find what is in stock on this new app. The website is so much easier to see what you have in stock on sizes and colors instead of having to tab there each one to find what color may be in stock. ### 3/5 — Takes A Long Time to Ship *2024-07-03* Proozy always has great deals. Unfortunately, they take a long time before shipping items even after you've paid for shipping. It's been a week and the order confirmation email says to allow up to 10 business days to receive confirmation of items shipped. This is the reason that I tend to stick with certain merchants that have quick shipping processes. ### 3/5 — Great prices, poor customer service response, no free returns *2024-01-22* Prices can be great. Shipping is charged if you don’t spend a minimum amount. I had to make a return (size was too big). Getting the return label was easy. But it took a long time for my return to be processed. Over six weeks from the time the return was dropped off in the mail. It took a few emails from me to customer service before my return got processed. On top of that, there is a $8.99 fee for returns. ### 4/5 — Proozy’s Variety of Authentic Goods is Awesome But… *2024-01-17* I’ve been ordering from Proozy way before they even had an app. They’re excellent as far as their variety of gear, and their prices and sales are off the chain. However, I noticed that there’s not enough of a description when it comes to certain things that need to have absolute descriptions posted, such as the size of the bridge, lens, length of the temples when it comes to the designer sunglasses. I noticed that some of the sizes, although it’s small, medium or large differ from the clothes but at retail stores. Perhaps they get lots of clothes from the designer manufacturer that were subpar and they sell it to Proozy and then they resell it to the public. Not that I’m saying that Proozy sells but at times the sizes/fitment are definitely are different than what I have purchased at retail stores or other online platforms. Overall, their customer service is excellent. I’ve dealt with Katrina on occasion for about five, six years and she’s always pulled through. I hope the Customer Service reps that she hires train under her because she is excellent! So happy that Proozy has elevated themselves and their online shopping offers by creating an app. It seems easy to navigate so far but they definitely need improvement in the descriptions where certain specs are needed in order to make an intelligent decision to purchase. Kudos to Proozy as we customers are Choosy! ### 2/5 — Customer support *2023-09-29* i’ve been trying to return an item for two weeks now, but the customer service cannot do it themselves, but force you to use the online tool which has been unavailable for weeks now. I give their customer service credit for returning my inquiries, but I think it’s unfortunate They’re not empowered to take care of things themselves ### 1/5 — Place your order and hope *2023-08-19, version 6.2* The prices are good but customer service will not respond to you, shipping will take weeks and you will get very little confirmation that’s your order is being processed. Avoid!! ### 1/5 — Glitch? *2023-08-15, version 6.2* The Daily Drops section does not work for me. I open it and it’s a plain white screen. It’s been doing this for a couple days now. ### 1/5 — Worst site on the internet *2023-08-15, version 6.2* Horrible shipping, even worse customer service. Save yourself a headache and shop elsewhere! Buyer Beware! ### 1/5 — Frustrated!! *2023-07-31, version 6.2* I have been trying all day to shop all day using my iPhone. I add to my cart, then find the correct coupon code from a text message - I have to go back and forth taking screen shot of the code since I can't access it from the site. Then when I return to shopping site my cart is empty. Plus I have an account and have ordered for years but most of my orders have not awarded me any of perk points. ### 4/5 — Awesome! *2023-07-30* I’ve purchased quite a lot from Proozy. The shipping is a bit slow. Not a lot of plus sizes. But, other than that. Great prices on name brand clothing. All is brand new, With the tags on them. Can’t go wrong. I also have a daily text from them as to other name brand items on sale. :) ## Most critical reviews (10 lowest-rated) ### 1/5 — NONEXISTENT “support@proozy” 1st & LAST ORDER!!!! *2025-01-03, version 8.6* I recently ordered items totaling around $95.00. This was in mid December as I needed some winter gear. I’ve thought about buying from PROOZY for a while but hesitant due to the terrible reviews I’ve read online. I placed the relatively small order as a trial order with this place. They do have some great deals!! However,their customer service support is the WORST I HAVE EVER EXPERIENCED. I’ve sent NUMEROUS EMAILS TO THEIR “support” that apparently has no staff or reps?? Odd they have NO PHONE NUMBER EITHER TO CALL FOR ISSUES PERTAINING TO ORDERS?? That is just weird but so be it. UPS delivered my package to SOMEONE ELSE’S HOME! They take a picture of the delivery which clearly as NOT MY HOME!!!!!! UPS is a whole different experience and accused me of lying basically with ridiculous details given for me to do. I was told to call the chief of POLICE IN MY TOWN cuz UPS dropped my package off at the wrong address. That cannot possibly be they way that WORKS??? I tried to tell the UPS rep but like I said they blatantly thought I was full of it & lying. It couldn’t have been more OBVIOUS. Someone is probably very happy with their new winter clothes they received unexpectedly!!!! When it comes down to it PROOZY should have made this right as I didn’t do anything sketchy just wanted my items replaced, store credit or a refund. Idc which just want what I paid for!! In today’s WORLD $95.00 is $95.00!!! I don’t just have disposable money like everyone else in this country right now! They got my money & I got absolutely NOTHING. Now,have to do a charge back with my bank which is not something anyone enjoys doing!! This is unfortunately my first AND LAST ORDER FROM PROOZY!! How can you have a business that large and have no customer support phone number and ignore emails or have no staff to reply to them?? I’m actually quite confused about this issue honestly? I read their terms of service,it says that support will contact you if you have any problems/issues. Obviously,that’s not how they do things despite claiming in their own terms they DO HELP WITH orders with problems. This is ridiculous & I’ve sent about six or seven emails at this point. I have NEVER ENCOUNTERED SUCH HORRIBLE,NONEXISTENT SERVICE ANYWHERE & I order online constantly as I run a business that requires it. Good luck to anyone who deals with this place. I hope UPS brings it to your actual address & I hope you have no issues with your order cuz you’re screwed basically. Thankfully, I can do a charge back with my bank but what a DISAPPOINTMENT!!!! Maybe I’ll see the person that got my boots,coat,sweatshirt,etc as it was delivered to SOMEONE IN MY TOWN??? Merry Christmas to THEM!!!! ### 1/5 — Still your Money No one to call *2024-09-04* I signed up for this company with my work email and ordered some gifts from my brother. It’s been nine days and the order is still sitting there saying unfulfilled and there’s no one to answer my phone call and refund my money or send me my package. Don’t use this company. They will steal your money, worst mistake I’ve ever made. And read their return policy. They charge you seven bucks to return something. What a rip off. ### 1/5 — Love Proozy *2024-08-31, version 7.8* Their advertisement says App50 for half off via the app only worked on one item. Their 30% off code for Labor Day doesn't even work at all! Of course today is last day for half off so guess they kiss a sale and I miss a deal bc they falsely advertised! ### 1/5 — No show *2024-01-05, version 6.5* I placed an order Nov 16 for four items. Today is Jan 5 and I still have not received two of the four items. I sent an email to PROOZY and did not receive a response. When I checked on the order it says they are preparing the order. They are winter clothes for my grandkids. They won’t fit them next year- even if I do someday receive the order. ### 1/5 — POOR Customer Service! *2023-12-31* I ordered a pair of slippers online and your website gave me a “site not available” message but, I was charged for 3 of the same items! When I called to cancel 2 of the orders was told to leave a message and never received a call or email! I also emailed to request that only one pair be shipped, but never received a response! I just received 3 pair of the same item and I am told I have to pay 8.99 each to return 2 of the 3 pairs! If you had cancelled when requested I would not have to pay to return the 2 pair of shoes that were shipped incorrectly by your system being out of order! NEVER going to order again from you and will be reviewing in other sites-including Brads Deals! ### 1/5 — NOT worth your time *2023-12-17, version 6.5* Cheap items but they arrive later than foreign packages ### 1/5 — Slow, slow, slow *2023-12-14* Order sat unfulfilled for 20 days, after 10 contacted customer service and no response. Waited another week and contacted again and still no response. Finally 3 days later a response that order was cancelled. Other colors were available in my size that I could of ordered had they responded in a timely manner but now sold out. Have had successful orders in the past but also cancelled orders. ### 1/5 — Don’t Waste Your Time *2023-11-15, version 6.5* I used to order a lot from these guys but service has gone significantly down hill lately. I have emailed numerous times about a return I’m trying to complete and have received no response through their “contact us” link from their website. I thought they used to have a number with a live person, but not anymore. I also have emailed on an order I placed over 2 weeks ago that still hasn’t shipped. They can’t even give me an eta on when it might ship, hopefully before Christmas (the order was placed on Halloween). They also don’t do exchanges, so if you’re item doesn’t fit or you don’t like it and you bought it with a code, you’re out of luck and probably can’t get the deal anymore. Good deals but no worth the hassle. ### 1/5 — Awful Service *2023-11-15, version 6.5* In the past 60 days only 1 order has been sent. The rest have been refunded or are left unfulfilled. Customer service does not respond. Don't count on this company if ordering for gifts. If you get the ordered items they are as depicted though. ### 1/5 — Got a great deal CANCELLED *2023-10-07, version 6.2* I got a great deal on 2 sweatshirts. Shortly my order was cancelled without explanation. On site the items were still available but the price had doubled. This is the second time for me and I’m a very unhappy customer. ## Most praised reviews (10 highest-rated) ### 5/5 — I was surprised at the great deals and quality! *2025-05-13, version 9* The items I have ordered from Rusty have been great deals and excellent quality ### 5/5 — Amazing Website!!!! *2024-11-18* I have LOVED PROOZY for years now! I discovered them a long time ago and it is one of my top favorite stores to shop through online!!! Thank you for awesome, quality items for GREAT prices!!!!💯❤️💯 ### 5/5 — Great Value *2024-10-21, version 8* Great clothes at great prices! ### 5/5 — Hats. *2023-10-31, version 6.5* I’m A cancer patient and I need some cloth hats . Very pretty. Not thick. This is why I was looking true ur Merchandise. Because my hair is coming out . I’m almost bold . I feel Embarrassed.. this is my Second time around. OMG. Thanks. MargaritaColon. ### 5/5 — Love this app!! Great deals & pretty fast shipping !! *2023-10-10, version 6.2* Wow!! I’m done Christmas shopping at a fraction of the cost. ### 5/5 — Sunsrise Bunny *2023-10-08, version 6.2* I think the best products but setting here and there that can be overdue not so appealing… The service is loved here just needed anytime!! ### 5/5 — Deals *2023-10-06, version 6.2* Daily deals are AWSOME ### 5/5 — Don’t buy from them ever!!!!!! *2023-09-29* This company is a rip off they sent me the wrong item. They don’t have any way to get hold of them they don’t have a phone number. They don’t answer the email. Brad‘s is where I ordered it from and they said there’s nothing they can do get hold of the manufacturer with their which is this cruise PROOZY, whatever the whatever their name is, they are a rip off company they just send you anything and you can’t complain. You can’t get back to them and I know that there’s no way that anybody’s gonna get to read this. I am going to go to every social media media outlet I can get to to report these people they’re terrible you don’t know what town they’re in what state they’re in there’s no phone number please. It’s up to you now don’t buy anything ### 5/5 — My 1 GO TO PLACE FOR NAME BRAND CLOTHES!! *2023-06-07* My family and I love the deals I get from Proozy! Always quality, authentic items at an incredible price! The rewards program is also beneficial! I just used a $25 reward to maximize my savings. Love Proozy!! ♥️ ### 5/5 — 100% satisfied and shipping was super fast too! *2023-05-05, version 5.8* ❤️❤️❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*