# ProPay Payments — user reviews > 79 indexed App Store user reviews of ProPay Payments by TSYS Acquiring Solutions, L.L.C., rated 2.90/5 from 60 ratings. - Source: https://appshunter.io/ios/app/propay-payments/id433046878/reviews - App overview in markdown: https://appshunter.io/ios/app/propay-payments/id433046878.md - Rating breakdown: 5★ 18 · 4★ 7 · 3★ 5 · 2★ 8 · 1★ 22 ## Newest reviews (15 of 79) ### 2/5 — Everyone Not Tech or App Savvy Experts *2025-02-02, version 5.6.0* On your phone the ICON s don’t have words. There is no lesson or very limited information on how to use a ProPay Account. ### 2/5 — Poor app/customer service *2025-02-01, version 5.6.0* The app is outdated. ProPay customer service is terrible. How are you guys making us change our password every 90 days and not tell anyone? I only just found out trying to put in orders on the last day of the month and couldn’t submit anything! No email. No notice from Mary Kay, which lets me know you guys didn’t even tell them. ### 2/5 — Useless *2023-11-05, version 5.4.0* When is the last time this app took an update?! Can’t successfully change the tax rate; can’t type or edit. Can’t enter a manual payment. Automatically defaults. This app needs work. Not even worth the $5 setup fee. ### 2/5 — So many little bugs *2023-02-28, version 4.10.0* For sometime I haven’t been able to create an email invoice through the app. It has an error saying it needs to be greater then $1. I have a larger number in for the amount of the invoice. Therefore I cannot create link for customer to pay on my app. This is much more important when I am not doing in person transactions and really frustrating. It would be great if there was an option for a text invoice like we have on website. But please fix this issue! I use it often. ### 3/5 — Works great but… *2022-07-17, version 4.10.0* Ok I really like this app for my job, but the only problem I’m having with it is that if won’t let me run a card manually. It automatically goes to choosing a card reader. But when I try to go back to click the manual option, it won’t let me even click it before it automatically switches to the card reader options. Makes it really difficult to have in person payments that aren’t cash. And not a lot of people carry cash these days. 🤦🏻‍♀️ so selling my inventory in person is going to be very difficult until this is fixed. 🤷🏻‍♀️ ### 2/5 — Not IPhone capable *2021-02-09, version 4.7.1* Why don’t you make the card reader iPhone capable ### 2/5 — Stuck in Card Reader selection *2020-04-28, version 4.5.0* This has happened a few times now on my iPhone. I log in, put in an amount, and it goes to the “card reader” page where I am supposed to select a reader type. I put mine in manually. If I try to get out of the page, it doesn’t let me. If I select a reader type it still doesn’t let me go back to the page. I tried unloading and reloading the app. No luck. When it works, it’s okay. ### 1/5 — Not working on iPhone! *2018-12-12, version 4.4.2* Just installed this app for my small business and the app will not work on my iPhone! ### 1/5 — I have no choice! *2018-11-19, version 4.4.2* I have to use ProPay in order to have my web page. I live in PR and debit-credit from “coop” cards always DECLINED!!! It is so frustrating. ### 1/5 — So so *2018-09-14, version 4.4.1* Lots of bugs , doesn’t consistently work and percentage rate charged in my opinion is way too high . Customer service is nice however. Just put of their control ### 2/5 — New update bad! *2018-09-12, version 4.4.1* The latest update. Installed on 9/8 is awful for iPhone X. And now the swipes don’t work well ### 1/5 — problem with the reader *2018-08-21, version 4.4.0* i have a problem with the reader system , i bought a new one but still the same problem i think is the software the only way i can charge it is manually !!! ### 3/5 — Start transaction missing *2018-08-19, version 4.4.0* Unable to see Start transaction on the menu. There is a thick black border on the bottom of the app. I think that may be blocking it. I will update my review when I can use the app. ### 2/5 — Needs UPDATING! *2018-07-19, version 4.3.0* This was an amazing app when I downloaded and used it for my small business. Very easy to use, but in the last month the program closes me out when I enter information which results in me not being able to complete transactions on my tablet. By going online on my computer it is possible to complete the transaction. PLEASE UPDATE THIS APP! ### 2/5 — Needs bugs fixed *2018-05-15, version 4.3.0* I’ve had this app for about 5 years and it worked great until about a year ago. It will no longer process cards unless I had already stored that card. It is extremely frustrating because I can’t store anymore cards and have to run payment through my Mary Kay app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t run any manual card *2024-05-08, version 5.5.0* Every time I enter an amount, it immediately takes me to pick a default card reader. I don’t have a card reader and want to enter manually. It will not give me that option. When I use the back button and try to hit that option, it automatically goes back to the page with the card reader.this has been going off for quite some time and needs to be fixed. ### 1/5 — Manual Run Cards *2023-11-17, version 5.4.0* It will not let me run cards manually. I have an IPhone and my friend has a Note and it lets her runs cards manually but not on my IPhone 14 plus. Very frustrating. Fix the bugs please. ### 1/5 — Terrible functionality on the app *2023-06-16, version 4.10.0* I hate using this app for my business, but it’s what’s offered to maintain a website through my company. The app is never updated and offers such limited functionality. I can’t access any reports or renew my account through the app. It seems like with charging an annual fee as well as transactional fees that this company could at least make this app more user friendly and functional for people who are on the go and running a small business. If it wasn’t for the fact that this was a mandatory service for me to run my website through, I’d have deleted this a long time ago. ### 1/5 — Doesn’t work *2022-06-08, version 4.10.0* Cannot sign in if you have an iPhone. Looking for other options unfortunately ### 1/5 — Sub par assistance. *2020-11-24, version 4.7.1* It used to be you could callFor assistance but you get a message that says they are updating systems. How many days does it take to update systems? So I emailed three days ago with no reply. Now I am on a chat which doesn’t help at all. ### 1/5 — Glitches & Poor Customer Service *2020-07-28, version 4.6.0* This app is WELL overdue for an update. I get locked out using Face ID, customers get double charged, transactions display multiple times in the history, and the “convenient” auto-sales tax option is stuck on the defaulted amount and will not update to my accurate city tax. PLEASE fix the app. It’s obvious from other reviews that there are problems. Why is it so hard to fix?? ### 1/5 — Disappointed!!! *2020-06-16, version 4.5.0* I ordered the jak thinking it was going to work with my IPhone XS Max but it’s not compatible. Ughh update please !!! ### 1/5 — App does not work at all on iOS *2019-12-04, version 4.5.0* I have an iPhone 7 and I can’t successfully run any transactions on my phone. I have called support and they basically said yeah they’ve been having problems with apple products since the iOS update but it has been AWHILE since the last iOS update so this should be solved. I find it very frustrating to pay for a service I can’t use. Even running transactions via the website have been 50/50 success. ### 1/5 — Can’t type numbers *2019-09-29, version 4.5.0* Doesn’t let you type in card numbers. Screen goes straight to default device. ### 1/5 — Unable to Login *2019-08-30, version 4.5.0* I have been unable to Loudon for some time. I have no idea who to contact as I can't even find a number to call ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2016-05-31, version 3.5.0* Very necessary ### 5/5 — Great Simple App *2015-08-21, version 3.2.0* I have been using the ProPay App for over a year now and have never had any issues. Reading the other reviews I was nervous until I realized that the Authentication 300 Error is just because they have forgotten their login information. That happened to me once. I reset my password from the website and got into the app no problems! ### 5/5 — I love "The ProPay" *2015-08-19, version 3.2.0* I am overly thrilled with this ProPay application! I am 76 years old and thought that, due to my age, I would have difficulties using The ProPay. I have been pleasantly surprised to find out the exact opposite! It is so simple and easy to use! A true "user-friendly application! The other day I ran into a little bit of a bump in the road on my ProPay. I was trying to login to my app and I was receiving the "300 Authentication error," for a moment I was extremely baffled about what this could mean, but then I promptly called into their customer service at The ProPay and this kind and intelligent gentleman named, "Cade," informed me that this error message means "invalid login info." He then efficiently guided me through the process of getting everything set up and figured out on my ProPay! I am so grateful that ProPay made everything so simple and hassle-free! I am sure that any problems with this app are due to user error! I love this app! Keep up the good work ProPay! ### 5/5 — Love App *2014-04-17, version 3.0.0* This app has been so much easier to use since the update. There are so many more options available. This has been a great asset to my business and it works really well. ### 4/5 — MISSING FEATURES in the APP *2026-02-16, version 5.6.0* I am unable to add my customers payment information in the app. The option to add credit cards and accept payment options is missing in the app ### 4/5 — Please bring back text invoice feature *2022-04-20, version 4.10.0* I really like this app but with the recent update I can no longer text an invoice to my customers. Please bring this feature back. ### 4/5 — Great on the go card processing *2021-02-05, version 4.7.1* Great, easy way to process cards on the go! ### 4/5 — Love this BUT... *2018-12-09, version 4.4.2* I love this app, it’s so easy to use and get on the go payments from my customers. However, I have an iPhone and I called corporate and they said they are having issues with this app working on iPhones right now, I can’t even log back in. I really hope this is cleared up soon as I may miss a sale because of it in the future.. ### 4/5 — New to ProPay *2018-09-27, version 4.4.1* I haven’t used it for my business yet, so the only complaint I have right now is that I can’t set a tax rate. I deleted the default tax rate and now cannot type or even copy/paste a new tax rate. It just sits at 0.0000%. I’ll be happy to change the ratings to a 5-star once this is fixed, and I’ve had more use of the app. ### 4/5 — Love this app, but... *2017-09-14, version 4.3.0* This app is great and has helped me run my personal business. Unfortunately lately when I go to use the app it shuts me out as soon I type in the amount. Once I hit next my screen turns black and goes back to the home screen. This has made it a little maddening, especially beings this happens as I am trying to conduct a business transaction. I hope there is a way to fix this problem, beings I love using this program --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*