# Proptia — Smart Secure Simple > Cloud-based visitor management software for properties. (iPhone/iPad app by Proptia.) - Source: https://appshunter.io/ios/app/proptia/id1547519301 (this page in markdown: same URL + `.md`) - Developer: [Proptia](https://appshunter.io/developer/1547519303) - Category: Business - Price: Free - Rating: 2.30/5 from 23 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 36 MB - Languages: English - Released: 2021-02-03 - Data updated: 2026-07-20 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/proptia/id1547519301/reviews.md ## What is Proptia? Proptia is the premier cloud-based visitor management software for forward-thinking residential and commercial properties. This is the official Proptia mobile app that allows residents and employees to manage their visitor list, register visitors and vendors, and issue digital ePasses. Current features include: • Residents and employees can add, edit, and delete visitors and vendors • Register events and party guest lists • Text or email your visitors and vendors digital ePasses with specific day and time perimeters • ePasses include gate access codes for telephone entry units and QR codes for scanning at guardhouses or your front desk concierge • Your registrations instantly sync with your telephone entry units or attendant apps at your guardhouse or front desk concierge • Be notified when your visitor is registered, processed, or denied via text message and email notifications • View your visitor history • Submit incidents that need attention from management and staff ## Key features - Manage visitor and vendor lists - Register events and guest lists - Issue digital ePasses - Gate access codes and QR codes - Real-time visitor notifications - Submit incidents to management ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/proptia/id1547519301/reviews.md ### 1/5 — Se up *2024-08-27* Have tried several times to set up without any success. Would not recommend, ### 5/5 — Works great *2024-08-09* Still need desktop for full function but this gets the job done ### 1/5 — Does not work on iPad *2023-12-15* The app sort of works (sometimes) in my iPhone 13 Pro, but does NOT work well on my iPad 11. Both devices are running IOS 17.2. On the iPad, it never gets to the screen to choose sending the pass by text or email. The app just crashes. **Developer response:** Thank you for taking the time to share your feedback with us. We appreciate your patience and understanding as we work diligently to address the concerns you've raised. We want to assure you that we are actively testing a major update to our app, scheduled for release in July. This update represents a significant overhaul of both the user interface and functionality, aimed at providing a seamless and improved experience for all our users. Throughout the development process, we have been actively engaging with customers, gathering feedback, and incorporating feature requests into the new version. We understand the importance of tailoring our solutions to meet the diverse needs of our user base. Regarding the specific issues you've encountered, such as the app crashing on your iPad, we have identified tablet responsiveness as a priority and have already tested a solution in the upcoming release. We are confident that the new version will resolve this issue and provide a smoother experience on tablets. Once again, we appreciate your feedback and patience as we work to enhance your experience with our app. If you have any further questions or concerns, please don't hesitate to contact us. ### 1/5 — Isn’t it about time to upgrade the app? *2023-09-03* Ever since our property management company switched to this app, there’s nothing but headaches to use. May I suggest 2 things? 1) upon searching a person from my contacts, use name and email so that I don’t have type in everything manually 2) If there is a repeat guest, re-use the pass from the history and just update the dates. These ideas may fall on deaf ears since no responses given by the developer on many negative comments. **Developer response:** We appreciate your feedback and thank you for taking the time to share your thoughts with us. Regarding your first point about syncing contacts, we want to clarify that our app does provide incremental search functionality when syncing with your contacts. This feature allows you to simply type in the person's name, and the app adopts the same search functionality as your smartphone, making it easier to find contacts quickly. Rest assured, this feature has been thoroughly tested and works as intended. As for your suggestion regarding a "History Quick Add" feature, we want to assure you that this enhancement is already in our plans. We've received similar requests from other users, and we appreciate your input on this matter. Your feedback helps us prioritize features that will improve the overall user experience. We also want to take this opportunity to inform you that we are actively testing a major update to our app, scheduled for release in July. This update represents a significant overhaul of both the user interface and functionality, aimed at providing a seamless and improved experience for all our users. Throughout the development process, we have been actively engaging with our customers, gathering feedback, and incorporating feature requests into the new version. We understand the importance of tailoring our solutions to meet the diverse needs of our user base. We apologize if there have been delays in responding to previous comments. We are committed to addressing user feedback and continuously improving our app. Thank you again for your valuable input. If you have any further suggestions or concerns, please don't hesitate to reach out to us ### 1/5 — Not sure why our HOA decided to go with this app *2023-07-04* Major inconvenience for the app is that it doesn’t populate the email address from a contact list. I have to go to my contacts and copy paste the email in the app. What a hassle. 🤦‍♂️ Hopefully a new release will fix that. ### 1/5 — Useless service software *2023-05-10* Our HOA mandates we use this software after a recent gate “upgrade.” The software is a disaster. Guest codes randomly stop working or never work at all! Avoid at all cost! **Developer response:** We appreciate your feedback and understand your frustration with the recent issues you've encountered while using our software. It's important to note that the functionality of gate codes and ePasses is often determined by the specific settings and configurations established by each HOA. These settings can vary widely depending on the preferences and security protocols put in place by your management team. For example, your gate code may stop working due to the expiration date set by your management team for the specific pass type created and issued to you. They have the authority to determine the duration of validity for gate codes and ePasses, as well as the number of times they can be used before deactivation. In many cases, management may implement restrictions to enhance security and prevent unauthorized access. For example this could include allowing residents to issue only one-day codes or passes that are valid for a single use. These measures are put in place to safeguard the community and prevent misuse of gate codes that work indefinitely and can be shared with unauthorized persons If you are experiencing difficulties with your gate codes or ePasses, we recommend reaching out to your property management team or administrators. They will be able to assist you in ensuring that your settings are correctly configured to align with your needs and expectations as a resident. We apologize for any inconvenience. ### 1/5 — Needs bug fixes!!! *2022-05-28, version 1.8* I can’t understand how anyone gives this a 5 star review. No updates in over 10 months. When trying to add a guest to your profile, the scroll/drop down bars don’t populate with the pass type- so you can’t compete your action of adding a guest. Our community is “mandated” to use this app to ease time at the gate for guest entry, but it’s totally worthless. I have to give our gate guards a list in person instead. Work on some functionality fixes please! **Developer response:** Thank you for sharing your feedback with us regarding your experience with our app. We empathize with your concern regarding the absence of recent updates. We are encouraged by the fact that since launch, hundreds of thousands of residents have embraced our app to streamline visitor management within their communities. Many of these users have graciously contributed valuable feedback and submitted feature requests. Behind the scenes, we have been diligently gathering this feedback and meticulously evaluating various avenues to enhance the functionality of our app. Currently, we are in the process of rigorously testing a significant update, which is scheduled to be released on the app store in July. This forthcoming update represents a comprehensive overhaul of the user interface, workflows, and available functionalities. Our aim is to deliver an enhanced and seamless experience to our users, aligning with the evolving needs of our community members. Regarding the issue you've encountered with adding a guest to your profile, we want to clarify that the functionality of pass types is often determined by the specific settings and configurations established by each HOA (Homeowners Association). Your HOA creates the pass types and selects which types residents have access to issue to visitors. If you are not seeing passes in your drop-down menu, it could mean that the passes have not been completely set up yet or have not been issued for use by residents. During a new implementation, your management team works closely with our support team and the installer to identify temporary and permanent pass types. Once determined, they select which passes residents can see in their drop-down menus. If none are selected, you will not see any in your drop-down menu. These settings can vary widely depending on the preferences and security protocols put in place by your management team. In many cases, management may implement restrictions to enhance security and prevent unauthorized access. If you are experiencing difficulties with seeing passes in the app, we recommend reaching out to your property management team or administrators. They will be able to assist you in ensuring that your settings are correctly configured to align with your needs and expectations as a resident. We apologize for any inconvenience these issues may have caused and appreciate your patience as we work to ensure a smoother experience for all users. ## Frequently asked questions about Proptia ### What is Proptia? Proptia is a cloud-based visitor management software designed for residential and commercial properties. It allows users to manage visitor lists, register guests, and issue digital ePasses for secure access. ### How do I manage visitors with Proptia? You can add, edit, and delete visitors and vendors directly through the Proptia app. This includes registering guests for events and parties, and managing their access details. ### What information is included in an ePass? ePasses issued by Proptia can include gate access codes for telephone entry units and QR codes for scanning at guardhouses or front desks. They can be customized with specific day and time parameters. ### Does Proptia offer real-time notifications? Yes, Proptia provides instant notifications via text message and email when a visitor is registered, processed, or denied entry. This keeps you informed about property access. ### Can I submit issues to management through Proptia? Yes, the Proptia app allows you to submit incidents that require attention from management and staff. This streamlines communication for property maintenance and security concerns. ### What devices does Proptia support? Proptia is available on iPhone, iPad, and iPod devices. It is designed to sync instantly with telephone entry units or attendant apps at your property's access points. ### How often is Proptia updated? The latest version of Proptia is 1.9.2, last updated on November 19, 2022. Updates ensure the app remains functional and secure for managing property access. ### What is the user rating for Proptia? Proptia has a user rating of 2.3 stars based on 23 ratings. This indicates a mixed reception among its current user base. ## Version history (last 5 releases) ### 1.9.2 — 2022-11-19 Minor improvements and bug fixing. ### 1.9.1 — 2022-07-28 Bug fixes: • Fixed issue where pass picker changed randomly the pass previously selected • Fixed issue where user was unable to edit pass type for certain visitors That's all. Thanks. ### 1.9 — 2022-06-11 What's new • Improvements in the message that comes along when you share a ePass • Minor improvements in the Passes picker Bug fixes: • Fixed the end date edit issues in 1 day passes Also we want to use this space to remind you to be kind to yourself and those around you. That's all. Thanks. ### 1.8 — 2021-07-13 We're always making changes and improvements to Proptia. Bug fixes and improvements in this version include: - Fixed issue with the auto populate "Start Date" when selecting pass type - Fixed issue where the app closing the session due to "Auth Token" error - General Performance improvements - Minor updates to logout flow ### 1.7 — 2021-06-24 Minor updates, bug fixes, updates to functionality, and enhancements to the user interface. ## More apps by Proptia - [Proptia](https://appshunter.io/ios/app/proptia/id6747716359) All apps by Proptia: https://appshunter.io/developer/1547519303 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-20.*