# Proptia — user reviews > 29 indexed App Store user reviews of Proptia by Proptia, rated 3.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/proptia/id6747716359/reviews - App overview in markdown: https://appshunter.io/ios/app/proptia/id6747716359.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (12 of 29) ### 1/5 — terrible app and service *2026-01-17* app logs you out randomly and you have to re-enter your info each time as nothing is saved. you can submit tickets about your issue and they will just delete and log you out again without fixing anything. hate my hoa for using this app and i will continue to email complaints to my hoa about proptia. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — logs you out all the time *2026-01-11, version 2.1.9* dev needs to do better ### 1/5 — The QR code doesn’t work *2025-12-19, version 2.1.8* My tenant and I tried different QR code generated by the App and none of them opens the gate. It only beeps. ### 1/5 — Trash app design *2025-11-22* For the amount of money I paid for my house I’m stuck with this awful awful horribly designed app for gate access. People are resorting to keypad entry which is what ? 60 year old technology? **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Horrible Coding *2025-10-29* Just like the rest of the reviews, this is one of the worst apps that I’ve ever used. It’s so bad, that their latest “update” can’t even update. It’s just spinning and not updating and the developer called it “bug fixes” lol - you can’t make this stuff up. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Password issues *2025-10-13* Cannot access. Reset password multiple times. This the worst. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Can’t log in *2025-10-04* I agree with everyone else, this app stinks! Can’t log in with the temporary password provided by my HOA. Tried to reset PW and that didn’t work either! Waste of time! **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Please fix *2025-10-01* I have tried password 10x when requested to change it. It takes me in circles. How about having it WORK. We already changed app one time. Now we are on the second. Please fix 🙏 **Developer response:** We completely understand how frustrating that is. This was caused by a password reset redirect loop that’s now resolved. Updating the app should fix it, but if not, our support team can manually reset your account to ensure you can log in seamlessly. You can reach us at support@proptia.com ### 1/5 — Won’t let me login *2025-09-11* Won’t let me login on app. Can login fine on web but app just doesn’t work. **Developer response:** Thanks for pointing this out. The web and mobile apps are now fully synced in our latest release. Please update to version 2.1.6 or later, then try logging in again. If you continue to see an error, reach out to us at support@proptia.com and we’ll take care of it directly. ### 1/5 — Full of bugs *2025-09-05* Lots of bugs, and random crashes. Most importantly user name and password aren’t saved after closing the app. Proptia 1.0 was superior to this nonsense. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Proptia 2.1 Does Not Work *2025-08-27* I wish I could give Proptia 2.1 no stars. I have downloaded it 5 times separate times, changed the password 5 times and it still does not work. This is ridiculous! **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Terrible *2025-08-10* If I could give this app zero stars I would. They must pay the HOA‘s to use them. This app is absolutely terrible. For one thing it is impossible to sign on. I cannot delete cars that I have sold. I cannot delete people off my permanent list. It is way more complicated than it needs to be. I cannot believe my HOA went to this app. Waste of time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-23* Downloaded the app but it will not allow me to create my account. Useless. **Developer response:** Thank you for your feedback. The Proptia app is a private app for residents of participating communities. For security reasons, only authorized residents can register and access the app. This helps prevent unauthorized individuals from accessing community features or adding visitors to a property where they don't live. To get started, you'll need the registration email sent by your property manager or HOA. This is common practise in HOAs providing visitor management tools for residents. That email includes a link to download the app, along with your username and temporary password to complete your first login. If you can't find the email, we recommend contacting your property manager or HOA so they can resend your registration information. We're always happy to help if you continue to have trouble. ### 1/5 — Inefficient *2026-06-22, version 2.1.11* I am unable to add Permanent Visitors. It gives me an error every time. Unreal. ### 1/5 — Horrible app *2026-06-08, version 2.1.11* Horrible app. Sucks! Rates a NEGATIVE 10 stars! Throw this away and start anew. Unfortunately our HOA has deemed this the app to access all of our amenities. Extraordinarily inconsistent. ### 1/5 — Terrible *2026-05-25* This app makes me change my password constantly and then doesn’t let me login. Can you guys please fix this. Terrible app ### 1/5 — Buggy and non intuitive UI *2026-05-02* Wow the concept has so much promise, this company seriously needs UI/UX expert involved. The app is buggy and not at all user friendly or intuitive. I realize it is largely the role of the installer or association to configure things properly, but the executive team at Proptia should be embarrassed. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Soooo frustrating *2026-04-07, version 2.1.11* Trying to download app and it will not even give me a full reason why it will not let me sign up Or reset password Very frustrating My wife tried to update to new release and it eliminated all saved guests GO BACK TO OLD APP ### 1/5 — User Interface *2026-02-24* Detail pages do not adjust to iPhone screen. Most info is outside of viewable area. Not helpful at all. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Bugs and lack of functions *2026-02-23* On the app’s Home Screen, if I choose to see my cars and go back to the Home Screen all options become frozen. I have to restart the app to click on anything else. Also, if I can add cars, why can’t I remove cars? That was an issue also on the desktop version. You can also not add a resident (if a child is now driving). May be done through the HOA but not clear at all. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. ### 1/5 — Garbage *2026-02-12, version 2.1.10* Cannot log into my neighborhood and the help center is zero help. ### 1/5 — Doesn’t work *2026-02-10* You can’t even add a visitor half of the time, super buggy app. You can’t run an HOA like this ## Most praised reviews (7 highest-rated) ### 5/5 — Resident *2026-08-04* Like the new APP….nice User Interface and easy to use for an APP with so many options. ### 5/5 — Works great *2026-05-15* Didn’t notice any bug so far. The only thing was I had to uninstall and reinstall the app so it could update my list of properties. Except for that, no problem. People should be more conscious about their reviews. ### 5/5 — Improved with update *2025-10-31* App is great, works as it should. Did get logged out a couple times before this update but no problems now. I use it all the time. ### 5/5 — Not sure why the low ratings *2025-10-31* Not sure why the low ratings our community just launched Proptia and it’s like any other app you log in with a temp password and create your unique password. Our whole household has the app and we manage all of our visitors and send ePasses no problem. You literally just hit the Add Visitor button add the visitor name and hit Save… ### 5/5 — Legitimate *2025-08-20* I haven’t actually had to use this app for anything yet, but since the very low rating and number of reviews initially had me worrying that this was some kind of imposter app impersonating the real Proptia app, I just wanted to counterbalance that and say that this app DOES appear to be legitimate. I was able to create my account and sign in, and everything inside SEEMS to be working properly. So if you’ve been asked to download this app for your housing community, you ARE in the right place. ### 3/5 — Enhancements needed *2025-11-19* This app does not work properly with Apple iPhones when the display is zoomed. Would love for this have to be enhanced to go with the zoom setting on iPhone.. ### 2/5 — Way worse than version 1 *2025-10-05* There are 3 cars listed, none of which do we have anymore and no way to change them. Also the best hidden logout I’ve never seen. **Developer response:** Thank you for taking the time to share your feedback. We genuinely appreciate it, and we want you to know that we've been listening. We've just released a major update to the app that addresses many of the concerns and suggestions we've received from our community. This release includes significant improvements to performance, stability, usability, and the overall user experience. Apple is currently rolling out the latest version to all users over the next few days. If you don't see the update available yet, you can also download the newest version by deleting and reinstalling the app from the App Store. We hope you'll give the updated app a try. Your feedback has helped shape these improvements, and we're committed to continuing to make the experience even better. Thank you again for helping us improve. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*