# Protect Mobile

> Mobile access and management for Ednetics Protect security video systems. (iPhone/iPad app by Ednetics, Inc..)

- Source: https://appshunter.io/ios/app/protect-mobile/id1464062107 (this page in markdown: same URL + `.md`)
- Developer: [Ednetics, Inc.](https://appshunter.io/developer/1464062106)
- Category: Utilities
- Price: Free
- Rating: 3.27/5 from 11 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 26 MB
- Languages: English, French, Korean, Chinese, Spanish, Chinese
- Released: 2019-08-16
- Data updated: 2026-07-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/protect-mobile/id1464062107/reviews.md

## What is Protect Mobile?

Access live and recorded video from your Ednetics Protect system with the new Protect Mobile app.  Eliminate the need to manually input IP addresses and connection settings, manage user permissions with ease, streamline the process of accessing recorders and recorded video, and reduce the overhead of managing your Ednetics Protect system from this simple to use mobile app.

FEATURES:

• Automatically load all recorder connection settings
• Receive event-based notifications and health alerts on the go
• Access video in multiple camera views in both portrait and landscape modes
• Swipe across the screen to quickly switch between cameras
• Search recorded video by date, time, and camera or motion and sensor events
• Digital Zoom for live and recorded video
• Selectable video stream quality to optimize available bandwidth
• Thumbnail view to quickly select from cameras
• Save images from recorded video directly to mobile device
• Control PTZ capable cameras including access to presets
• Multi-factor authentication
• 2-way audio
• Listen to recorded audio
• Export video clips to the cloud and share them with other users
• Remotely activate relays
• 360° view in live and recorded video with interactive PTZ control and zoom

## Key features

- Live and recorded video access
- Automatic connection settings
- Event-based notifications
- Multi-camera views
- Search recorded video
- PTZ camera control
- Multi-factor authentication

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/protect-mobile/id1464062107/reviews.md

### 2/5 — Territory Manager

*2020-03-10*

It’s 2020, how is their app so unintuitive?

## Frequently asked questions about Protect Mobile

### What is Protect Mobile?

Protect Mobile allows you to access live and recorded video from your Ednetics Protect security system. You can manage user permissions, access recorders, and streamline system management from a simple mobile app.

### How does Protect Mobile handle connection settings?

Protect Mobile automatically loads all recorder connection settings, eliminating the need for manual IP address and connection setup. This simplifies the process of accessing your security system.

### Can I view video in different modes with Protect Mobile?

Yes, you can access video in multiple camera views in both portrait and landscape modes. Swiping across the screen allows for quick switching between cameras.

### Does Protect Mobile support PTZ cameras?

Yes, Protect Mobile supports PTZ (Pan-Tilt-Zoom) capable cameras. You can control them, access presets, and utilize interactive PTZ control and zoom in both live and recorded video.

### How secure is Protect Mobile?

Protect Mobile implements multi-factor authentication to enhance security. It also allows for 2-way audio communication and listening to recorded audio.

### Can I save or share video clips with Protect Mobile?

Yes, you can save images from recorded video directly to your mobile device. Additionally, you can export video clips to the cloud and share them with other users.

### What is the update frequency for Protect Mobile?

The latest version of Protect Mobile is 3.2.3, last updated on April 7, 2026. This indicates a recent update, suggesting ongoing development and support.

### Does Protect Mobile have ads?

No, Protect Mobile does not contain advertisements. The app is free to download and use without any ad interruptions.

## Version history (last 5 releases)

### 3.3.0 — 2026-07-17

- Added support for iOS 26 to ensure optimal performance and full compatibility with the latest Apple devices.
- Updated the results view option names to Details and Full View in Search.
- Updated the Full View to automatically cycle through the five images when scrolling through the list of results.
- Updated the default behavior to display Locations containing devices with an expired license in the Location list.
- Updated access to Location arming, allowing users without video viewing permissions to set Arm and Disarm from the Locations list.
- Updated minimum requirements to support iOS version 18 or newer.
- Improved stability and security.
- Fixed an issue that caused the app to occasionally close unexpectedly when a location contained a 360 camera.
- Fixed an issue that caused the app to occasionally not display the video playback view when opened from a push notification.
- Fixed an issue that caused LPR events to occasionally display thumbnail images from an incorrect time.
- Fixed an issue that caused an incorrect camera to occasionally display when selected from the Cameras list.

### 3.2.3 — 2026-04-07

- Fixed an issue that caused the time displayed for a location in another time zone to incorrectly reflect the mobile device's time zone.
- Fixed an issue that caused Event Search to occasionally display "No Events Found" when events were present.

### 3.2.2 — 2026-03-16

- Updated the timeline bar to display instant video while moving the position without having to release it.
- Improved load time when switching between recently viewed video panes. 
- Improved connection time when using Auto reconnect to last connected location by starting the connection attempt during the splash screen.
- Improved connection time after selecting a Location by displaying the video pane faster and ignoring offline devices.
- Updated push notification format to remove redundant text labels.
- Updated default playback speed to start at 2x.
- Improved stability and security.
- Fixed an issue that caused no video to display when connected to some locations.
- Fixed an issue that caused video playback to occasionally freeze when changing from continuous recording to event recording.
- Fixed an issue that caused the message “No Events Found” to display when 100 or more cameras were selected for an event search.
- Fixed an issue that caused tapping 'View Playback' from a push notification to open Live video from a different camera.
- Fixed an issue that allowed users without permission to activate relays to access the Activate Relay menu.
- Fixed an issue that caused the 'Include Audio (if available)' option to not appear when exporting a video clip.
- Fixed an issue that caused the custom camera order in the app to reset to the default order.
- Fixed an issue that caused the custom camera order to be ignored when opening the app from a push notification.
- Fixed an issue that caused the wrong camera to display when selecting from the Cameras list after manually reordering it.

### 3.2.1 — 2025-10-03

- Added Person and Vehicle analytics as sub-types under the Analytics Events in Search.
- Added new grid layout options with one large pane on top and four or six smaller views below in both Live and Search modes.
- Added the ability to rearrange the camera placements on the grid layout.
- Added a status icon to the location list to display when a location contains offline or unreachable devices.
- Improved connection speed when opening the app and automatically connecting to the most recent location.
- Updated the Select Layout and the Select Stream Quality selection icons for improved usability.
- Added the 6-grid layout to Search under Select Layout.
- Added logic to retain your last selected grid layout when reconnecting to a location, providing a consistent and personalized viewing experience.
- Updated Alerts in Search to only display alert types available for the account.
- Updated the logic of the Quick Links page to no longer require a username or password.
- Improved stability and security.
- Fixed an issue that may have caused the user to be re-directed to the Locations list after connecting to a location.
- Fixed an issue that caused the app to sometimes not connect to a selected location.
- Fixed an issue that caused the first page of cameras to display if a user was on a different page.
- Fixed an issue that caused the last page of cameras to display if a user changed the orientation of the device.
- Fixed an issue that caused the wrong camera to display when opening the push notification for an Alert.
- Fixed an issue that caused audio distortion from some cameras when listening to live, recorded, or two-way audio.
- Fixed an issue that caused some cameras to display in live view, but not display in recorded view.
- Fixed an issue that caused Event Search for specific sensors to return results for all sensors.

### 3.2.0 — 2025-05-29

- Added the ability to view alert history via filter within Search.
- Improved formatting and text consistency for all supported languages.
- Updated minimum requirements to support iOS version 17.6 or newer.
- Improved stability and security.
- Fixed an issue that may have caused the camera pane to unexpectedly jump to the last page of cameras when swiping to the second page.
- Fixed an issue that caused cameras marked as out of service to no longer display in Search, despite having recorded video.
- Fixed an issue that caused some buttons to hide when switching device orientation from portrait to landscape while in Search.
- Fixed an issue that caused the app to crash when used on Mac.
- Fixed an issue that caused video clips that were exported with 360 dewarp to display the default fisheye view.
- Fixed an issue that caused the date format on the timeline bar to not update when the format was changed in iOS device settings.
- Fixed an issue that caused an incorrect message to display for users attempting to view live or recorded video from a push notification or email notification, depending on their granted permissions.
- Fixed an issue that caused the text displaying the date to be difficult to see for Set Expiration Date when sharing a video clip.
- Fixed an issue that caused the camera layout to be inconsistent when switching to landscape mode.
- Fixed an issue that caused an error to be displayed on a users first attempt of manually adding a recorder device.

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## More apps by Ednetics, Inc.

- [Ednetics Voice S1](https://appshunter.io/ios/app/ednetics-voice-s1/id1554143875)
- [Ednetics Install Guide](https://appshunter.io/ios/app/ednetics-install-guide/id1608597765)
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All apps by Ednetics, Inc.: https://appshunter.io/developer/1464062106

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*