# Protection 360® — Tech support, tips & more

> Device support, claims, and coverage management for Protection 360® customers. (iPhone/iPad app by T-Mobile.)

- Source: https://appshunter.io/ios/app/protection-360/id1226629284 (this page in markdown: same URL + `.md`)
- Developer: [T-Mobile](https://appshunter.io/developer/525560781)
- Category: Utilities
- Price: Free
- Rating: 4.53/5 from 54,922 App Store ratings · 260 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 92 MB
- Languages: English, French, German, Italian, Japanese, Portuguese, Chinese, Spanish
- Released: 2017-05-05
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/protection-360/id1226629284/reviews.md

## What is Protection 360®?

Protection 360® by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360® by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360® customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360® in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.

## Key features

- Live tech support via call or chat
- File accidental damage or mechanical breakdown claims
- View coverage details and deductible information
- Browse self-help articles and guides
- Access extra benefits

## What do users think of Protection 360®?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use
- 🚀 Quick claim processing
- 👍 Helpful customer service

**Cons**

- 🐛 App crashes and errors
- 🔥 Unreliable and non-functional
- 💰 Expensive and poor value
- 🤯 Confusing and difficult to navigate
- 🤔 Inconsistent policies and coverage

**Commonly reported bugs**

- App crashes on launch
- Claim submission process not working
- Incorrect device information displayed

**Most requested features**

- Improve app stability and reliability
- Provide better customer support
- Offer more transparent and fair pricing

## Recent user reviews (10 of 260)

All indexed reviews: https://appshunter.io/ios/app/protection-360/id1226629284/reviews.md

### 1/5 — Absolutely frustrated

*2026-08-21, version 3.465.0*

I have been met with nothing but ridiculousness trying to get my front screen replaced that comes with a service fee are you kidding me. I have had to put in my phone number at least 10 times so far and I'm on a page was telling me to turn off my Find My iPhone iPhone which I've never used before and I can't get past this page so yeah thanks for nothing

### 5/5 — Over Rated

*2026-08-20, version 3.465.0*

I have had the worst experience with this app.   Do not even have internet connection, what a joke, paying and paying for (?)

### 1/5 — Worst thieves ever

*2026-08-16, version 3.465.0*

Total theft never pays never fix pure fraud!!!!

### 1/5 — Very Bad

*2026-08-13, version 3.465.0*

Even the featured pictures on here I definitely don’t have the option to use. The tech support it’s available, tips work,

### 1/5 — 3 weeks run around

*2026-08-11, version 3.465.0*

Don’t choose this, these reviews are lies and bots. The system is awful, the management is awful, they fix nothing and run you in circles for 3 weeks. You have to log in 3 or 4 different times and no person to speak with. It’s terrible and all run by AI

### 5/5 — Great

*2026-08-10, version 3.465.0*

Great!

### 5/5 — Service

*2026-08-09, version 3.465.0*

It was great

### 1/5 — I HATE IT HUGE. REGRET!!

*2026-08-07, version 3.465.0*

I have a dislike for this app and Apple! My account has not been the same! My email GONE!

### 1/5 — En serio

*2026-07-31, version 3.465.0*

Pago 20 dólares por mes y trato de hacer un reclamo desde la app y lo que me dice que hay un error del sistema.

### 1/5 — Filing a claim

*2026-07-30, version 3.465.0*

App totally stinks! Tried 3 separate times, triple checking accuracy of submitted info, each time the last step results in “Something went wrong” message. TMobile trying to avoid honoring their Life360 Obligations!!!

## Frequently asked questions about Protection 360®

### What does Protection 360® by Assurant® do?

Protection 360® by Assurant® offers a suite of services to ensure a smooth device experience. It provides instant access to live tech support for setup and connectivity issues, allows users to file and track claims for accidental damage or mechanical breakdowns, and lets them view their coverage details and access extra benefits.

### How do I access live tech support?

You can access live tech support seven days a week via call or chat directly through the app. This support is available for all your connected devices and covers setup, installation, connectivity, Bluetooth, Wi-Fi, and more. It is automatically included at no extra cost for all Protection 360® customers.

### How do I file a claim?

Filing a claim is simple and can be done with just a few taps within the app. You can submit claims for accidental damage, such as drops, spills, or cracks, as well as for mechanical breakdowns that cause device malfunctions.

### Is this app free to use?

Yes, the Protection 360® by Assurant® app is free to download and use for eligible customers. The services provided within the app, such as live tech support, are automatically available at no extra cost to Protection 360® customers.

### What are the eligibility requirements for the app's services?

To enable services and verify eligibility, you need to register in the app using your T-Mobile phone number. If you are not eligible for technical support, that specific feature will be removed from the app 14 days after registration.

## Version history (last 5 releases)

### 3.465.0 — 2026-07-07

Minor bug fixes and UI enhancements.

### 3.463.0 — 2026-06-01

Minor bug fixes and UI enhancements.

### 3.461.1 — 2026-05-01

Bug fix.

### 3.456.0 — 2026-03-11

Minor bug fixes and UI enhancements.

### 3.454.0 — 2026-02-07

Minor bug fixes and UI enhancements.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*