# Protection 360® — user reviews > 263 indexed App Store user reviews of Protection 360® by T-Mobile, rated 4.53/5 from 54,922 ratings. - Source: https://appshunter.io/ios/app/protection-360/id1226629284/reviews - App overview in markdown: https://appshunter.io/ios/app/protection-360/id1226629284.md - Rating breakdown: 5★ 41,938 · 4★ 3,030 · 3★ 1,337 · 2★ 688 · 1★ 3,819 ## What do users think of Protection 360®? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Quick claim processing - 👍 Helpful customer service **Cons** - 🐛 App crashes and errors - 🔥 Unreliable and non-functional - 💰 Expensive and poor value - 🤯 Confusing and difficult to navigate - 🤔 Inconsistent policies and coverage **Commonly reported bugs** - App crashes on launch - Claim submission process not working - Incorrect device information displayed **Most requested features** - Improve app stability and reliability - Provide better customer support - Offer more transparent and fair pricing ## Newest reviews (12 of 263) ### 1/5 — Scam *2026-07-28, version 3.465.0* Will lay as many people know. As we all cancel your service. ### 1/5 — Cant enter security code *2026-07-25, version 3.465.0* When it sends you a security code and you click on your text to get the security code and then you click click back to the app the app part where you’re supposed to type in your code disappears ### 1/5 — Horrible customer service *2026-07-23, version 3.465.0* Was shipped a defective replacement device and am getting the run around for another replacement ### 1/5 — Do not work *2026-07-20, version 3.465.0* Simplemente no se puede realizar un reclamo, para que sirve entonces? ### 1/5 — Terrible customer service *2026-07-16, version 3.465.0* I filed my claim 7/2/26 ( 2 weeks ago ) been calling the customer service to only get disconnected every time , and they never return my call . It’s almost like they want me to buy a new phone instead of continuing to keep my iphone14 max lol . Tmobile is lame beginning to see that they’re racist ### 1/5 — Sucks *2026-07-13, version 3.465.0* What happened to human contact! ### 1/5 — iPhone *2026-07-07, version 3.465.0* Pkg was supposed to be here this morning and still hasn't arrived ### 1/5 — Beyond terrible *2026-06-30, version 3.463.0* Do not buy ### 1/5 — Me *2026-06-23, version 3.463.0* Security issues found, yet no technical support to remedy. ### 1/5 — Worthless *2026-06-21, version 3.463.0* Must join JustAnswer to get any help. Not paying $65 per month for something that should be free ### 1/5 — time *2026-06-12, version 3.463.0* I’ve been waiting 5 days for them to go through my claim i’m cancelling my t-mobile service cause of this 20 sum bucks a month for insurance plus trashy service and it takes that long ### 1/5 — Garbage company *2026-06-06, version 3.463.0* In the business of collecting money and denying claims ## Most critical reviews (10 lowest-rated) ### 1/5 — Toooo hard *2026-08-26, version 3.465.0* Have been trying ### 1/5 — Dog water app *2026-08-26, version 3.465.0* 1.)takes the same info 15 times way too repetitive. 2.) I pay for device protection and they denied a claim for a simple front screen replacement. Absolute joke. Not paying for protection ever again from T-mobile. ### 1/5 — No me gusta *2026-08-25, version 3.465.0* No resuelven mucho ### 1/5 — Absolutely frustrated *2026-08-21, version 3.465.0* I have been met with nothing but ridiculousness trying to get my front screen replaced that comes with a service fee are you kidding me. I have had to put in my phone number at least 10 times so far and I'm on a page was telling me to turn off my Find My iPhone iPhone which I've never used before and I can't get past this page so yeah thanks for nothing ### 1/5 — Worst thieves ever *2026-08-16, version 3.465.0* Total theft never pays never fix pure fraud!!!! ### 1/5 — Very Bad *2026-08-13, version 3.465.0* Even the featured pictures on here I definitely don’t have the option to use. The tech support it’s available, tips work, ### 1/5 — 3 weeks run around *2026-08-11, version 3.465.0* Don’t choose this, these reviews are lies and bots. The system is awful, the management is awful, they fix nothing and run you in circles for 3 weeks. You have to log in 3 or 4 different times and no person to speak with. It’s terrible and all run by AI ### 1/5 — I HATE IT HUGE. REGRET!! *2026-08-07, version 3.465.0* I have a dislike for this app and Apple! My account has not been the same! My email GONE! ### 1/5 — En serio *2026-07-31, version 3.465.0* Pago 20 dólares por mes y trato de hacer un reclamo desde la app y lo que me dice que hay un error del sistema. ### 1/5 — Filing a claim *2026-07-30, version 3.465.0* App totally stinks! Tried 3 separate times, triple checking accuracy of submitted info, each time the last step results in “Something went wrong” message. TMobile trying to avoid honoring their Life360 Obligations!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Over Rated *2026-08-20, version 3.465.0* I have had the worst experience with this app. Do not even have internet connection, what a joke, paying and paying for (?) ### 5/5 — Great *2026-08-10, version 3.465.0* Great! ### 5/5 — Service *2026-08-09, version 3.465.0* It was great ### 5/5 — Claim *2026-07-25, version 3.465.0* It was easy and fast to make a claim on this app recommend to make your claim on here instead of calling. ### 5/5 — Great protection *2026-07-21, version 3.465.0* Very easy to manage and fun app to use ### 5/5 — Confusing *2026-07-20, version 3.465.0* Can't get my phone to not be found. Very confusing instructions that lead Me to no where. ### 5/5 — cómo se llama una selva que está enel estado de Chiapas México *2026-07-10, version 3.465.0* selva la cansona ### 5/5 — best *2026-06-08, version 3.463.0* best ### 5/5 — do not recommend having a phone without the service *2026-05-13, version 3.461.1* exceptional service I would not go without it ### 5/5 — Didn’t Know *2026-04-14, version 3.456.0* Just found out about the available information --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*