# Protein Bar & Kitchen — user reviews > 68 indexed App Store user reviews of Protein Bar & Kitchen by PB Restaurants, LLC, rated 4.88/5 from 4,666 ratings. - Source: https://appshunter.io/ios/app/protein-bar-and-kitchen/id781540729/reviews - App overview in markdown: https://appshunter.io/ios/app/protein-bar-and-kitchen/id781540729.md - Rating breakdown: 5★ 4,262 · 4★ 226 · 3★ 35 · 2★ 9 · 1★ 52 ## What do users think of Protein Bar & Kitchen? Overall sentiment: negative **Pros** - 🚀 Intuitive and user-friendly - 👍 Convenient and easy to use - 💰 Generous rewards program **Cons** - 🐛 App crashes and bugs - 🔧 Needs major updating and improvements - 🤔 Inconsistent app behavior and functionality **Commonly reported bugs** - Login issues and inability to log in - Delivery ordering not working properly - Rewards and discounts not applying correctly **Most requested features** - Improved location editing and order management - Better integration with website and email promotions - More detailed nutritional information ## Newest reviews (10 of 68) ### 2/5 — Rewards not working *2025-12-09, version 2.1.3* App states it applies the rewards and that there is an “Apply available offers” button at checkout but neither occurs. I have most updated app and iOS. ### 3/5 — Ok but loads slow sometimes *2024-02-13, version 2.0.3* The app is OK, but it has issues loading new pages throughout the process ### 5/5 — Super easy to use *2021-06-09, version 1.5.2* Great app. Easy to use. Great rewards! ### 5/5 — Friendly and Speedy *2021-02-19, version 1.5.2* Staff greet with friendliness and order is prepared quickly. I really like that they open at 7am! ### 1/5 — Super buggy *2021-01-06, version 1.5.2* Had become super buggy - says menu changed after trying to order, then can’t connect, freezes - had to go to the store to order today ### 4/5 — Love protein bar. Just some glitchy things about the app *2020-03-05, version 1.4.1* App is a bit temperamental ### 1/5 — Poor *2020-01-02, version 1.4.1* App never works ### 1/5 — Crashes upon 'Review Order' *2019-12-28, version 1.4.1* Can't order, it crashes every time, iPhone 6s iOS 13.3 ### 5/5 — My morning is saved! *2019-11-07, version 1.4.1* Easiest way to order my favorite shake every morning. I love it! ### 5/5 — Works as expected *2019-09-17, version 1.4.1* Works as expected. Easy to order ahead using the app so my order is ready when I arrive. ## Most critical reviews (10 lowest-rated) ### 1/5 — App and website broken *2026-04-02, version 2.1.4* Is this on purpose? They offer you great deals in store if you have the app. But then you are unable to actually hit the “join now” button to sign up? No one in the store knows how to help either. The website is similar. You can edit what meal or shake you would like But is does not go to a cart and doesn’t let you actually order. ### 1/5 — App sucks *2026-02-23, version 2.1.4* Took me 10 mins to place order. Won’t recognize me despite already being a member. But also won’t let a new member as my emails already there. Never received condor email for pass code. Pia! ### 1/5 — FIX THE APP!!!! *2025-06-20, version 2.1.3* App not working properly now past two weeks!! Redeeming rewards points with either before or after checking out is not working!! Already emailed you guys about this! Please fix!! ### 1/5 — Needs Major Updating *2025-05-15, version 2.1.3* If you order then realize the location is wrong you have to go back, change location then start order all over again, and I was close to the top level then they reset my account. Now I’m back at first level for rewards. UPDATE: The app has not changed. If you need to edit your order for any reason you have to start your order all over again. ALSO the email promotions do not work on the app as the email states. Emails say to order on the app for $5 drinks but they are still full price. ### 1/5 — Discount doesnt show up at checkout *2024-09-27, version 2.0.8* Not sure why it does not apply before seeing total ### 1/5 — Can no longer log in *2024-02-15, version 2.0.3* Total app update L. MY LOGIN WORKS ON THE WEBSITE AND NOT THE APP. developers are trash ### 1/5 — La Salle Location Is Awesome! *2024-01-16, version 2.0.0* The La Salle location is wonderful. The new (corporate) app is NOT! But the staff at this location helped me navigate through this new app so kudos to them!!! ### 1/5 — App doesn’t work for delivery *2024-01-06, version 1.6.0* Trying to order delivery, it asks for a phone number which I enter. Then it still gives an error to enter the phone number. Won’t work and won’t allow you to order. The app support link just goes to the main Incentivo web page but doesn’t specifically help with Protein Bar. ### 1/5 — Needs Major Updating *2023-03-13* If you order then realize the location is wrong you have to go back, change location then start order all over again, and I was close to the top level then they reset my account. Now I’m back at first level for rewards. ### 1/5 — It crushes too often *2022-05-05, version 1.6.0* I couldn’t order ## Most praised reviews (10 highest-rated) ### 5/5 — Great For Macros *2026-07-12, version 2.1.4* Affordable and healthy ### 5/5 — Great app *2026-07-02, version 2.1.4* Wonderful smoothies and great wraps. Their app is very user friendly. Rewards are available and I love my rewards! ### 5/5 — Fresh food *2026-01-25, version 2.1.4* Always enjoy the superfood salad fresh ingredients different flavors that blend together well ### 5/5 — Intuitive and User Friendly *2024-08-07, version 2.0.8* Great app experience. Easy to order and navigate. ### 5/5 — Fern GH *2024-02-22, version 2.0.3* New user friendly app. Everyone is fantastic and so kind every single time. This location will always be a personal favorite can’t wait to explore the food now ### 5/5 — Quick easy and delicious *2023-11-16, version 1.6.0* I love that there is a healthy option nearby. Convenience, quality and satisfying. ### 5/5 — My favorite place for Lunch! *2023-08-09, version 1.6.0* I like to try all the different bowls but my favorite is the Japanese bbq salmon ### 5/5 — The Protein Bar App *2023-06-08, version 1.6.0* The app is where it’s at, fast-easy and convenient. ### 5/5 — Awesome! *2023-04-29, version 1.6.0* Awesome! ### 5/5 — Former GH driver *2023-02-16* Highly recommended and the app is easy to use. Many options down to the milk used & add ons like kale or almonds :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*