# PROTEINHOUSE — user reviews > 33 indexed App Store user reviews of PROTEINHOUSE by PROTEINHOUSE Franchising, LLC, rated 4.90/5 from 1,799 ratings. - Source: https://appshunter.io/ios/app/proteinhouse/id1542179618/reviews - App overview in markdown: https://appshunter.io/ios/app/proteinhouse/id1542179618.md - Rating breakdown: 5★ 1,540 · 4★ 65 · 3★ 12 · 2★ 5 · 1★ 15 ## What do users think of PROTEINHOUSE? Overall sentiment: negative **Pros** - 🌟 Excellent food quality - 🌟 Friendly and helpful staff - 🌟 Healthy and nutritious menu options - 🌟 Convenient ordering and pickup **Cons** - 🐛 App login and account management issues - 🚫 Hidden fees and lack of transparency - 🚫 Frequent out-of-stock items - 🚫 Difficult to get refunds for unavailable items **Commonly reported bugs** - App login and account creation problems - Issues with placing and managing orders - Inconsistent app performance across devices **Most requested features** - Bring back popular menu items - Improve app stability and user experience - Provide digital receipts and fee transparency ## Newest reviews (10 of 33) ### 2/5 — Location feature not working *2026-06-21, version 26.38.0* In the "Find a location" section, when you tap “Current location,“ it wipes out locations and the map. Fail. ### 2/5 — Website sign-in credentials don’t work on app *2025-03-29, version 2.1.1* When you register an account on the website and that sign-in works, but that same sign-in fails on the app, that's a fail. Can't add payment card. ### 3/5 — Difficult app *2024-04-01, version 2.1.0* Good food but the app made us reorder several times and we eventually had to redownload the app and create a second account before it worked. ### 3/5 — Subtle secret fees is dirty *2023-11-28, version 2.0.7* App recently started adding “convenience fees” to use their own app. Delivery is one thing but charging fees to pick up at the restaurant? That’s dirty. ### 5/5 — Best restaurant in town *2023-09-26, version 2.0.5* The protein house is my new favorite restaurant in town without any doubt. It’s best place to eat calorie and macro wise as they prioritize on healthy wholesome food with protein oriented foods which more people need to do instead of needless processed crud at McDonald’s and other fast food restaurants ### 5/5 — Awesome restaurant!(and you get what you pay for) finally! *2023-04-28, version 2.0.3* Best fast food in Hudson. Hard to call it "fast food", it is way too special and delicious. Great way to get organized and healthy food that you can understand and order ahead. Just like having a knowledgeable personal chef in your kitchen. Great location. Great service. Happy people who provide a high level quality of food, knowledge and expertise. And it tastes so good and even fresher than if you Bought it all and made it yourself! Love the bulk food preparation menu as well. Has taught me so much about nutrition already. The app. Is fabulous and easy! So glad you are in Hudson. Lucky us! ### 1/5 — Constant errors trying to create an account *2023-02-13, version 2.0.3* It won’t allow me to create an account, it just gives me errors saying try again or contact support. When I click contact support it tells me there was an error with that too. Go back to DoorDash man, I’m just trying to eat. ### 5/5 — Delicious *2022-12-28, version 2.0.3* Great Açaí bowls and fantastic burgers! ### 5/5 — Happy customer *2022-10-12, version 2.0.3* Awesome awesome place to eat if you’re looking for healthy and the shakes and bowls are amazing and the staff is super sweet and nice and always welcoming ### 5/5 — Love Protein House! *2022-09-14, version 2.0.2* This is such a great, healthy place to eat, and it’s near Lifetime where I work out so it’s convenient, too. I like everything I’ve had here. The manager is amazing,also, so it’s an all-around great restaurant. ## Most critical reviews (10 lowest-rated) ### 1/5 — The rewards don’t work *2026-02-13, version 26.22.0* App is fine other than the rewards are never received. I’ve ordered several times through the app for pickup and delivery and signed up for everything I’m supposed to but it doesn’t record the rewards. Update: the rewards still aren’t functioning ### 1/5 — The rewards don’t work *2026-01-31* App is fine other than the rewards are never received. I’ve ordered several times through the app for pickup and delivery and signed up for everything I’m supposed to but it doesn’t record the rewards. ### 1/5 — App doesn’t work *2025-12-23, version 26.16.0* This app absolutely sucks, it won’t let me login ### 1/5 — BEWARE OF HIDDEN APP FEES *2025-10-23, version 26.6.0* Beware of hidden fees, there is no transparency of this information indicated upon ordering in app, there is no digital receipt provided after ordering to indicate what fees are being charged to customers. Ordered two AÇAÍ, totaled $21.65, they charged an additional $9.74, totaling $31.39, that’s ridiculous for to shakes. Moving forward I will not be using the app anymore. Need transparency to the customers!!! Very disappointed! ### 1/5 — Good store horrible app *2025-09-11* Store is constantly out of items. To the point they cannot make the item but they have no way to refund. You really should allow the store to refund app orders when they do not have the item. I had to dispute the charge on my credit card to get a refund which is ridiculous. ### 1/5 — Horrible *2025-08-31, version 3.8.0* Since they debut their new app, I have not been able to login to manage my account from either a PC or an app on my iPhone or iPad. I try with a code and it automatically defaults back to the same page. I try with the password and the captcha code and it tells me it’s incorrect. ### 1/5 — My favorite items are gone in the new app. *2025-07-18* The ph burger and boss bowl are gone. These are what I always ordered. Please put them back on the app ### 1/5 — Already a disatser *2025-07-09, version 2.9.0* Been hearing about this update for over a month. Just updated and it is terrible. I try to manage my account and it repeatedly prompts me enter my phone number so it can text me a code. I enter the code and it again asks for my phone number. ### 1/5 — App keeps giving me an error *2025-03-08, version 2.1.1* For the past two days when I try to use the app, it gives me an error and tells me to contact support. I clicked the Support email address, created the email explaining the issue, but then there is no icon to actually send the email. You guys need to do some work on your app. Right now I need to order from someplace else. ### 1/5 — Miss leading promotions *2023-03-23, version 2.0.3* Says I have a free shake and I didn’t receive the free shake. I payed full price ## Most praised reviews (10 highest-rated) ### 5/5 — 🌟🌟🌟🌟🌟 *2025-08-14, version 3.4.0* Favorite restaurant ever!!!! Love everything on their menu!!! Everything is always so fresh and quickly made… so healthy! I’m never cooking again🤣🌟🌟🌟🌟🌟 ### 5/5 — LOVE LOVE LOVE *2025-01-05, version 2.1.0* Amazing staff and exceptional food choices to honor your health. Every visit is worth it!! ### 5/5 — Clean eating at its best *2024-08-03, version 2.1.0* This is the cleanest healthiest delicious food I’ve ever seen at a restaurant. 10/10 recommend!!! You will not be disappointed ### 5/5 — Healthy Food, First Class Staff, Great Vibes *2024-04-14, version 2.1.0* I love going to the Protein House for healthy food. The staff is top notch and I enjoy the music they play too! We need more locations! ### 5/5 — Consistent and good *2024-04-06, version 2.1.0* I’ve eaten at the Protein House on Meriden several times. The food is consistently good and it’s feels healthy. I appreciate knowing the macros. I’ll keep going back! ### 5/5 — Love!! *2024-03-01, version 2.0.9* Awesome shakes, so creamy and delicious. The staff is the friendliest. Only problem Is deciding if I wanna go peanut butter shake or fruity!! Thanks PH! See y’all again soon! ### 5/5 — Awesome Place! *2024-02-29, version 2.0.9* Just LOVE Protein House!!! Great food! Great People! ### 5/5 — ProteinHouse *2024-01-09, version 2.0.8* Love this restaurant, the only place in town to eat healthy truly healthy! ### 5/5 — Good Business Good Food Good People. *2023-10-04, version 2.0.5* Thank You ### 5/5 — Best spot *2023-09-28, version 2.0.5* Best place to eat good and healthy in Bismarck Mandan area hands down!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*