# Providence — user reviews > 387 indexed App Store user reviews of Providence by PROVIDENCE HEALTH & SERVICES - WASHINGTON, rated 4.84/5 from 176,703 ratings. - Source: https://appshunter.io/ios/app/providence/id1306970679/reviews - App overview in markdown: https://appshunter.io/ios/app/providence/id1306970679.md - Rating breakdown: 5★ 118,444 · 4★ 13,250 · 3★ 2,576 · 2★ 296 · 1★ 432 ## What do users think of Providence? Overall sentiment: positive **Pros** - 👍 Convenient all-in-one healthcare app - 🚀 Easy to use interface - 💡 Helpful for managing appointments, prescriptions, and test results - 👍 Prompt responses from healthcare providers - 👍 Valuable for communicating with doctors **Cons** - 🐛 Confusing navigation and layout - 🐛 Difficulty finding specific features or information - 🐛 Unreliable virtual care options - 🐛 Inconsistent user experience across different devices - 🐛 Frustrating issues with logging in and accessing account **Commonly reported bugs** - Login screen freezes - Incompatibility with older devices - Inconsistent performance and crashes - Syncing issues with test results and medical records **Most requested features** - Improved search and navigation - Better integration with external healthcare providers - More intuitive layout and organization of information - Enhanced accessibility for users with disabilities - Seamless virtual care options ## Newest reviews (19 of 387) ### 5/5 — Health *2026-08-06, version 10.5.0* To easy to use ### 5/5 — Easy enough *2026-08-05, version 10.5.0* Convenient way to refill Rx that can’t be done through pharmacy; see lab results; exchange messages with providers; keep track of all upcoming appts within Providence system; and make appts for Express Care clinic. Would be great if able to schedule appts with some providers whose office is known to have long call “hold” wait times. ### 5/5 — I Love Providence! *2026-08-05, version 10.5.0* I really love the care that I receive every time. I am here at St. John’s. I come in once a month for a follow up care for my NF2. Everyone on the team makes me feel so safe and cared for and I love the app that’s on my phone that helps me check in easily for my appointments and then helps me understand and monitor all of my test. Everyone deserves five stars here on the team. I’m so grateful for the best care. ### 5/5 — Activation to my chart *2026-07-31, version 10.5.0* Thank you Evuny! You are the sweetest! Helped me right away to access my chart account! ### 5/5 — Knowledge is power. *2026-07-31, version 10.5.0* Knowledge is power. We need to be our own advocate. Study up on your ailments and keep up with doctors and tests. ### 5/5 — Dr. Visit and labs *2026-07-30, version 10.5.0* Excellent in every area ### 3/5 — Non functional *2026-07-26, version 10.5.0* For quite some time now it’s impossible to make an appointment on the app. Furthermore, every time you try to message your care team the app crashes. ### 5/5 — Love Providence *2026-07-25, version 10.5.0* I love how easy it is to get my results and make appointments with wonderful Doctors and Nurses and staff you are all wonderful!!! ### 5/5 — Simple and easy *2026-07-24, version 10.5.0* App helps with scheduling and communication ### 3/5 — Access to information *2026-07-23, version 10.5.0* This interface has been a helpful way to access information. Much appreciated. ### 5/5 — Providence *2026-07-22, version 10.5.0* El mejor servicio de salud q conozco gente amable y sincera los doctores y enfermeras y asistentes lo mejor de lo mejor sin dudar pongo mi salud en sus manos!!! ### 5/5 — Amazing *2026-07-20, version 10.5.0* I left my last Health Care Company after just one phone conversation with Providence Orthopedic Dept! I scheduled a visit & was just as pleased in person as I was on the phone booking. Dr King and his staff are so professional & friendly snd definitely helpful. I scheduled my complete knee replacement surgery & have been very pleased with the outcome& every appointment since!!! I tell all my friends about providence & I’m totally switching all my healthcare needs over to Providence. Thank you! Sincerely, Rene’ ### 5/5 — All staff *2026-07-16, version 10.5.0* Everyone has been exceedingly professional, /gra B/, /cious I/, humorous, and attentive. I have no complaints whatsoever. ### 5/5 — Great Service *2026-07-15, version 10.5.0* Nothing but great and helpful service every time I visit. ### 5/5 — Convenient *2026-07-06, version 10.5.0* Helps me find out any appointment information I need right away! ### 5/5 — MyChart an Effective Tool *2026-07-01, version 10.5.0* Aside from being a convenient, online application, MyChart it’s a practical and effective application to communicate with the different medical providers within one network. I can easily access all of my medical records, schedule appointments, look up at current and past prescriptions, doctors evaluations, and I receive timely reminders of annual, preventative care exams from the comfort and mobility of my cellphone. I love it!! ### 5/5 — Nice app! *2026-06-27, version 10.5.0* All medical info you need is at glance. This app helps keep track of appointments and provide detailed bill explanations. ### 5/5 — Providence My Chart *2026-06-26, version 10.5.0* I love that I can review my test results, message with my provider and see what I need to tend to next. It is so very easy to use!! ### 5/5 — Easy app to use *2026-06-25, version 10.5.0* I like how orderly and simple everything is, it’s convenient to use and I can check up on anything! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad Site *2026-08-12, version 10.5.0* I paid ### trying to get into the site! ### 1/5 — Recent Update *2026-06-19, version 10.4.2* this app most recently underwent an update and it’s terrible. I lost several of my medical providers and I cannot email them, but worst of all is diagnostic test testing no longer shows up on test results so I cannot read the reports. please bring this feature back. ### 1/5 — TERRIBLE. *2026-06-18, version 10.4.2* Make it as hard as possible to find providers and actually do what you pay them for. America is AWESOME! ### 1/5 — MyChart Bug *2026-06-16, version 10.4.2* The MyChart feature basically doesn’t work. On WiFi, off WiFi, restart phone, etc. it just loads and loads and loads. ### 1/5 — Fail *2026-06-09, version 9.11.0* Welcome screen email or user name field is disabled, preventing onscreen keyboard from appearing, thereby preventing login, so the entire app is useless. ### 1/5 — Needs improvement *2026-06-01, version 10.4.2* This app allows requests to be sent to the patient but then disappears if the patient tries to look at anything else and then the message is gone forever. How can we comply if the instructions disappear??? ### 1/5 — Just an ai chatbot overlay for regular mychart interface *2026-05-27, version 10.4.0* Just download mychart instead if you can — it’s slow, but definitely faster than this app. With the bonus of not hovering an AI chatbot you didn’t ask for over the interface ### 1/5 — What’s the point? *2026-05-17, version 10.4.0* Very little about this app is useful. It’s MyChart with a different label ### 1/5 — Virtual visits not working *2026-05-08, version 10.4.0* Latest app virtual visits not working. Just scrolling wheel on homepage. ### 1/5 — App has a problem connecting to server *2026-05-06, version 10.4.0* Everytime I have tried to log in on to the app, it says problem with server & closes. Useless app ## Most praised reviews (10 highest-rated) ### 5/5 — ER stay *2026-08-25, version 10.5.0* My reports are sent to my chart as soon as they are ready. ### 5/5 — Saves time *2026-08-24, version 10.5.0* Completing the necessary forms prior to my appointment not feeling rushed. ### 5/5 — Fast *2026-08-24, version 10.5.0* I really like getting my results so quickly. ### 5/5 — Nurse Roxanne … thank you *2026-08-22, version 10.5.0* ER team Roxanne nurse is very professional and kind. She has been my father’s nurse and I appreciate all the care she has provided. Please recognize her for great job! ### 5/5 — Arrington *2026-08-18, version 10.5.0* Excellent service ### 5/5 — Easy *2026-08-18, version 10.5.0* It’s so nice to have all of my info stored in one place. It feels empowering. ### 5/5 — THE ENTIRE STAFF *2026-08-16, version 10.5.0* The process for being seen for a medical condition is so smooth from the first contact to exiting the building, and everything in between. Thank you all for your professionalism and caring!!!! ### 5/5 — Saves time *2026-08-14, version 10.5.0* It’s a convenient option to review my chart and handle my appointments online with my iPhone 24/7. It’s hassle free, user friendly and a time saver. Thank you ### 5/5 — My opinion *2026-08-11, version 10.5.0* Questions answered and medicine refills Are always answered promptly and I appreciate it very much so ! ### 5/5 — Great care by all staff!! *2026-08-08, version 10.5.0* Love the staff & providers --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*