# Provident Bank® — user reviews > 109 indexed App Store user reviews of Provident Bank® by Provident Bank, rated 4.74/5 from 8,587 ratings. - Source: https://appshunter.io/ios/app/provident-bank/id1479732309/reviews - App overview in markdown: https://appshunter.io/ios/app/provident-bank/id1479732309.md - Rating breakdown: 5★ 6,850 · 4★ 497 · 3★ 142 · 2★ 63 · 1★ 265 ## What do users think of Provident Bank®? Overall sentiment: negative **Pros** - 👍 Convenient with fraud protection - 🚀 Very convenient and always up to date - 🚀 Much improved over previous version - 🚀 Great app - 👍 Personable and nice staff - 👍 Helpful and friendly bankers **Cons** - 🐛 Mobile deposit does not work - 🐛 Broken app with technical issues - 🐛 Outdated and slow app - 🐛 Difficult to access account - 🐛 Inconsistent account balances - 🐛 Forced to use complicated password **Commonly reported bugs** - Mobile deposit feature not working - App crashes when trying to update address - Bill pay unavailable due to technical difficulties - Login issues and account access problems **Most requested features** - Increase mobile deposit daily limit - Add dark mode option ## Newest reviews (10 of 109) ### 4/5 — H *2026-05-05, version 2026.10* B ### 2/5 — App keeps crashing! *2025-11-26, version 2025.07.03.1* It keeps crashing when I tap on it ### 2/5 — New update *2025-07-07, version 2025.05.00* Everytime i hit the transfer button on the main screen it marks the account below it as a favorite!!! Sorry i dont have petite fingers but this is annoying! ### 2/5 — Paper fee *2025-03-18, version 2024.10.01.01* Lakeland bank was bought out and now these clowns feel entitled to charge a $2 paper fee every month. ### 1/5 — Mobile Deposit Doesn’t Work *2025-03-01, version 2024.10.01.01* For the past 2 months mobile deposits are unable to be processed! ### 1/5 — Worst banking app *2025-02-23, version 2024.10.01.01* This app is awful and so is the bank. Nothing but the worst since they took over Lakeland. I can’t get into my account from my new phone, keep trying to have a text come through for verification but never got one. Very frustrating. ### 1/5 — Love the bank, not a fan of the app *2024-12-12, version 2024.4.0.10* The app is supposed to make things easier and save you a trip to the actual bank but when I tried to deposit checks for my 3 minor children it rejected them for 2 of the kids because the checks were all the same amount from the same place even though they had different names on them (each child had their own) so now I have to go to the bank and deposit the other ones and now it won’t be in my account until after the weekend which is extremely inconvenient. ### 4/5 — Credit score *2024-12-05, version 2024.4.0.10* I want to see my credit score like Lakeland had. ### 1/5 — New user *2024-11-18, version 2024.4.0.10* Terrible app terrible customer support ### 4/5 — Dark mode *2024-11-16, version 2024.4.0.10* Great app, would love to have a dark mode option ## Most critical reviews (10 lowest-rated) ### 1/5 — Annoying *2026-07-06, version 2026.10* I’m asked to leave a review every time I open the app ### 1/5 — Stop *2026-05-22, version 2026.10* Asking me to review this app every single time I access it!!!!!! ### 1/5 — Blind *2026-05-20, version 2026.10* Amount is Schaune taking out in real time, but then the next day Provident holds back vendors and everything hits in one day I’ve seen anywhere from $5000 taken out in one day to $500 taken out in one day. The application itself is functional, they have only been a few times where I couldn’t get in. Face ID is good when it works. Profit Bank as a whole, exercises the same practices other banks do and other financial institutions do you’re completely blind, and I would like more control. Like freezing the account every night before I wake up so that the same amount will be available at 6 AM the next day. ### 1/5 — App does not have payment confirmation *2026-03-26, version 2026.10* After making a payment to pay off the monthly loan balance. It will still keep taking your payment until your payment post. It should have a hold feature to stop making more payments more than what you owe. ### 1/5 — Can’t enter password *2026-01-23, version 2025.1001.1* Sometimes when I attempt to enter my password the cursor doesn’t appear. Most of the time I have to tap it 15X or so. Rarely does it appear on the first try. I never had any problem until the most recent update. ### 1/5 — Trashhhhh *2025-11-26, version 2025.07.03.1* I use provident to cash my paycheck, after being grandfathered in from Lakeland. Ready to jump ship to a bigger bank with a better more reliable app. They are lucky I’m lazy. ### 1/5 — Mobile deposit *2025-10-10, version 2025.7.2.1* The mobile deposit had problems reading checks. For 2 months in a row they are under depositing the amount. ### 1/5 — Cannot get into the app! *2025-10-05, version 2025.7.2.1* It keeps crashing when I tap on it ### 1/5 — Rolling out new software *2025-06-23, version 2025.05* Can’t wait to see what mess they’re going to roll out. ### 1/5 — Cant add my card in Apple pay *2025-05-09, version 2025.2.2.3* I don’t know why ## Most praised reviews (10 highest-rated) ### 5/5 — Bank *2026-08-17, version 2026.4.2.3* Excellent Service ### 5/5 — Good *2026-08-17, version 2026.4.2.3* Me siento felis com le bank ### 5/5 — Annoying *2026-08-07, version 2026.4.2.3* Keeps asking for review ### 5/5 — Great App! *2026-07-20, version 2026.4.2.3* Easy to use. Very intuitive. ### 5/5 — Awesome *2026-07-07, version 2026.4.2.3* Great ### 5/5 — Very good *2026-07-06, version 2026.10* Thank you ### 5/5 — Good *2026-06-16, version 2026.10* Good ### 5/5 — Bank app *2026-04-20, version 2026.10* Very convenient ### 5/5 — Good *2026-04-07, version 2026.10* Good bank ### 5/5 — Best Bank!! *2025-07-31, version 2025.05.00* I have been with Provident Bank for a quite a few years. The company I used to work for used to jump around bank to bank. If you got a paper check and didn’t have an account, they would charge an enormous amount to cash the check even though they were making a lot of money processing paychecks. Finally, my company found Provident Bank and have been with them ever since. I have since retired and moved out of state and still keep my Provident Bank account. After my retirement income is direct deposited I then transfer some of it to a bank in my state. I choose to do this as I don’t live any other bank as much as I love Provident! You go through the drive-through and the 2nd time there they already know your name & your face. I asked them if they were using something to identify you, and they were not! I find this rather amazing! I once got scammed out of $50 with somebody using my granddaughter’s Facebook Page. Within hours, I called them on their 24 hour service, they contacted Venmo and stopped this transaction and hopefully shut down the scammer! I didn’t lose dime! Awesome people! With the Internet & debit card I have access to my money always! Every person in the Flemington branch is personable, and nice & they treat you very well! You also get interest on your account & may also have your ATM fees refunded! Great bank, I just wish Provident Bank was in EVERY State! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*