# Provident CU Mobile Banking — user reviews > 155 indexed App Store user reviews of Provident CU Mobile Banking by Provident Credit Union, rated 4.80/5 from 10,913 ratings. - Source: https://appshunter.io/ios/app/provident-cu-mobile-banking/id485062878/reviews - App overview in markdown: https://appshunter.io/ios/app/provident-cu-mobile-banking/id485062878.md - Rating breakdown: 5★ 9,606 · 4★ 806 · 3★ 226 · 2★ 96 · 1★ 179 ## What do users think of Provident CU Mobile Banking? Overall sentiment: neutral **Pros** - 🔒 Trustworthy - 👍 User-friendly app - 🚀 Easy to use - 👍 Reliable - 🚀 Efficient banking - 👍 Great customer service **Cons** - 🐛 Clunky, glitchy app - ⏱️ Slow performance - 🐛 Unreliable mobile check deposit - 🔒 Difficult to access banking - 🐛 Frequent errors and crashes - 🐛 Compatibility issues with new devices **Commonly reported bugs** - Accounts locked for no reason - Transfer limits exceeded without explanation - Inability to scan checks for remote deposit - Concurrent session detection issues **Most requested features** - Show payment due dates for credit cards - Implement budget management tools - Improve description visibility for transactions - Add automatic low balance alerts ## Newest reviews (10 of 155) ### 4/5 — Provident app *2026-08-14, version 24.1.3* The app takes a very long time to load when you are not at home, or it just keeps spinning. ### 4/5 — Good people! *2026-07-12, version 24.1.3* I have been very satisfied with provient. Theres a real person who cares on the other end of the line. And that is nice! ### 2/5 — Not completely user friendly *2026-06-09, version 24.1.3* A bit primitive. Also when paying the credit card it does not distinguish clearly between the Minimum Payment, The Statement Balance, and the Total Balance. You have to pull a statement. Which in this era you should have a button for each option of payment. And with immaculate credit and cards with no limit and a credit score over 800 this is one of my oldest credit cards since 2015 and have never gotten a credit line increase. And it’s 2026. I just keep it for the history. I never use it any more because of the lack of trust. ### 2/5 — App sucks *2026-05-05, version 24.1.3* Always “on maintenance”, very glitchy, need a copy of statement asap and unable to get one because of issues, it always says “try again next time”. ### 3/5 — Better than before *2026-02-27, version 24.1.3* There are simple things this app does not do. For one, I cannot set up a recurring payment from my checking to my credit card account, and the payment options are either the minimum due or the full balance, not the statement balance. To set up ebills for the credit card, I have to enter my password for the credit card—which is the same password I used to open the app except I don’t remember it because I use Face ID. And, surprise, the app does not allow me to use Face ID to enter my own again. ### 4/5 — Long to load *2026-01-13, version 24.1.3* Takes a little long to load every time. ### 2/5 — Broken (again) *2025-12-01, version 24.1.3* I generally think the app is pretty good. They UI could be better, but most of the information I need can be found without too much effort. My issue is that it fails often after updates. The current issue (which has occurred before) is that I can’t use the check deposit function. The “touch the screen to capture an image” does not work at all. Therefore I can’t deposit my check. There are other areas in which the ability to tap the buttons does not work. Hopefully, these issues will get resolved soon. ### 5/5 — Great Credit Union! *2025-10-16, version 24.1.3* I love Provident as an institution and their rates are competitive. I’ve never had any issues with customer service and errors. Their app is fairly functional and reliable. I highly recommend banking with them! ### 5/5 — Banking *2025-10-15, version 24.1.3* Provident is such a great Credit Union so easy to do business with whether it be online or in person at one of their branches, they’re very kind, courteous, and knowledgeable. I love doing business with them. They’re very helpful and friendly. And I know we’re in good hands. Our money is safe. The Provident Credit Union. Sherrill P ### 5/5 — Credit Unions *2025-08-12, version 24.1.3* Such a blessing to have access to an institution that is dedicated to its members! ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow app *2026-03-31, version 24.1.3* The iPhone app is incredibly slow and glitchy ### 1/5 — Stay Away Worst Banking App Ever *2026-02-14, version 24.1.3* This is by far the worst banking app I have ever encountered! Low interest rates on your savings and poor banking app is what you get. having been a customer for many years of Provident credit union I’m appalled that they would put this piece of garbage out for customers even after multiple multiple complaints and feedback they’ve done nothing to try to fix it. It takes 5 to 7 attempts minimum to login crashing each time then finally after trying again and again you get another text message for another code, even though you’ve logged in and then it suddenly crashes again! clearly Provident credit union is a cheap bank that just wants to provide the cheapest possible app to provide their customers with not only a garbage app, but the lowest interest rates. As soon as I can, I will be moving to another bank and I suggest you do not use this credit union you want to call i…..don’t be fooled. Stay away from! ### 1/5 — Worst Banking App Ever *2026-01-25, version 24.1.3* This is by far the worst banking app I have ever encountered! having been a customer for many years of Provident credit union I’m appalled that they would put this piece of garbage out for customers even after multiple multiple complaints and feedback they’ve done nothing to try to fix it. It takes 5 to 7 attempts minimum to login crashing each time then finally after trying again and again you get another text message for another code, even though you’ve logged in and then it suddenly crashes again! clearly Provident credit union is a cheap bank that just wants to provide the cheapest possible app to provide their customers with not only a garbage app, but the lowest interest rates. As soon as I can, I will be moving to another bank and I suggest you do not use this credit union you want to call i…..don’t be fooled. Stay away from! ### 1/5 — App. *2026-01-01, version 24.1.3* The phone app has been entirely way too slow and not responsive these past few months. (Update) I’ve redownloaded this app so many times and still just stuck on the loading screen. I’m tired of having to figure out ways to make this app work. It’s 2026 get some good engineers to make this app work. ### 1/5 — NSF *2025-12-04, version 24.1.3* The $$ was in savings to cover and I was charged for overdraft. Not happy. ### 1/5 — Pending Transactions *2025-11-04, version 24.1.3* No longer showing merchant names, makes it DIFFICULT to track spending and expenses. TERRIBLE APP. ### 1/5 — slow and doesn't work half the time *2025-09-17, version 24.1.3* mobile depositing checks works 1/4 of the time, and when it does work it takes 10 minutes per check. The ui is constantly glitching and showing error codes when using the camera. Logging into the app has taken me 17 minutes, on my wifi at home. HOW IS IT POSSIBLE FOR AN APP IN THIS DAY AND AGE TO BE SO BAD ### 1/5 — Slow app *2025-09-04, version 24.1.3* If you have an emergency to see your funds or transfer you need patience. It slow and the Zelle transfers are a pain, I wish it was like other apps where Zelle is super fast and you can log in quick. ### 1/5 — Awful *2025-09-01, version 24.1.3* The Provident CU app is, unfortunately, very disfuncional. Everything about it is poorly designed or made, from the log in process to the actual online banking portion of it. Not only the app looks outdated but every action I try to with it fails. I can’t even do transfers to external banks without having issues. Truly a pain in the rear end. The mobile banking experience has been so frustrated that it has me considering closing my account with Provident altogether as I DO NOT want to go out of my way to visit a branch to do simple transactions that the app should be able to do. The developer team behind this app needs to do a total overhaul. ### 1/5 — No puedo ver los movimientos de la cuenta de ahorros *2025-08-11, version 24.1.3* No puedo ver los movimientos de la cuenta de ahorros ## Most praised reviews (10 highest-rated) ### 5/5 — Transfer *2026-07-17, version 24.1.3* It took a few times to figure out why my card wasn’t activated and locked but everyone I spoke to was very kind and I think you should close at 2p there is no reason to be open till 4p on Saturdays! ### 5/5 — Transfers *2026-07-14, version 24.1.3* It is so easy to move my money where it is needed. Thank you! ### 5/5 — Best *2026-05-29, version 24.1.3* Very good bank ### 5/5 — Trusted *2026-05-17, version 24.1.3* Provident has been my credit union since I was a kid. Everyone is so patient and supportive. I especially appreciate how diligent they are in matters of security and verification. ### 5/5 — App performance review *2026-05-09, version 24.1.3* Very smooth and easy app operation excellent!! ### 5/5 — Quick and Easy! *2026-05-04, version 24.1.3* thank you! ### 5/5 — Banking on the run *2026-02-23, version 24.1.3* Great app. All the information you need at your fingertips. Well organized platform. Stay informed about your money! ### 5/5 — Long time member *2026-01-06, version 24.1.3* My dad opened an account for me when I was a kid back when Provident Credit Union was the California Teachers Association Credit Union. The services and terms for accounts are good and I like not supporting the giant mega-banks. ### 5/5 — Best credit union *2026-01-02, version 24.1.3* Bank App ### 5/5 — One of the best CU *2025-11-18, version 24.1.3* I have been a member for about 10 years. I will continue to deepen my banking relationship because I appreciate the personal touch it gives its members! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*