# ProviderSoft — user reviews

> 9 indexed App Store user reviews of ProviderSoft by ProviderSoft, rated 1.90/5 from 28 ratings.

- Source: https://appshunter.io/ios/app/providersoft/id1510751209/reviews
- App overview in markdown: https://appshunter.io/ios/app/providersoft/id1510751209.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 8 · 1★ 16

## Most critical reviews (9 lowest-rated)

### 1/5 — Problematic

*2026-05-20*

(1) App and Website not synchronized; (2) Lose data often and have to redo; (3) Lots of intermittent problems; (4) Unusable on iPad - often 3/4 of the session note screen is not visible and it requires exiting and reentering the app several times; (5) Unpredictably times out and work is lost; (6) When problems are brought to support team, they are not fixed.  Instead, unreasonable work-arounds are provided. (7) spent 2 years typing sideways on iPad because screen would not rotate - that was somewhat fixed.  Still have to rotate iPad to complete intermittently.

### 1/5 — Buggy

*2026-03-25*

It’s so quirky and never is updated to prevent failed submissions for simple errors that should be caught before syncing-at times I dread opening this app-a Jeckle and Hyde app

### 1/5 — Won’t log it

*2024-10-10*

Won’t let me log in even though I’m using the same info as in the website

### 1/5 — Defeats the purpose

*2024-08-07*

Great idea of having an app for therapist however it won’t let me log in. I must say it works great on a laptop.   This app needs a lot of improvements.  Asking the am organization ID which I don’t need when I log in elsewhere.

### 1/5 — Can’t use the app

*2023-04-11*

I am a service coordinator and I can’t use the app. I can’t even log in. They keep me asking what is the Organization ID , my log in and password, and it gives me error. As soon as I go on Google.com everything works out.

### 1/5 — Not Usable on iPad

*2022-11-06*

This app is not usable on an iPad.  The screen does NOT rotate to landscape making it unusable if you use an external keyboard.

### 2/5 — Better on computer

*2025-01-29*

I wish that the drafts synced across the web application and the phone application. I fill out my session notes and save them as drafts on my web and want to confirm and capture a signature on the app, but they’re not syncing.

### 2/5 — : Useful App but Needs Screen Rotation Suppor

*2025-01-26*

Our agency recently started using this app for services, and overall, it has been helpful in streamlining processes and improving efficiency. However, I noticed that the app does not support screen rotation. Even when the portrait orientation is unlocked, the screen remains fixed, which can be inconvenient at times, especially for users working with devices that support landscape mode. I would greatly appreciate an update to include screen rotation functionality. This feature would enhance usability and make the app more adaptable for different device setups.

Thank you for considering this feedback, and I look forward to future updates!

Feel free to tweak as needed!

### 5/5 — ProviderSoft is Amazing!

*2023-02-24, version 1.1.0*

ProviderSoft offers everything a clinician needs! The service is above and beyond and the ProviderSoft team is always there to help.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*