# ProvidusPlus — user reviews > 21 indexed App Store user reviews of ProvidusPlus by ProvidusBank, rated 2.60/5 from 46 ratings. - Source: https://appshunter.io/ios/app/providusplus/id1566859972/reviews - App overview in markdown: https://appshunter.io/ios/app/providusplus/id1566859972.md - Rating breakdown: 5★ 14 · 4★ 3 · 3★ 3 · 2★ 3 · 1★ 23 ## Newest reviews (4 of 21) ### 1/5 — Stupid app *2024-03-18, version 2.3.2* I wanted rename the app as ‘stupid product manager’ created. The app is huge stupid for use ### 1/5 — The worst app ever!! *2024-03-09, version 2.3.2* In this time and age I still have to keep typing my username every time I want to use the app, what’s the job of that “remember me”? Secondly you’ll want to go back and it’ll log you out simply because you did not use the ⬅️ at the top. Thirdly to see history, common history I’ll need to put date… I’m seriously thinking of dropping the bank ### 1/5 — Transaction History not visible *2024-02-15, version 2.3.1* This is the most useless banking app I’ve use so far, I don’t know why I still have fix dates just to see transaction histories that suppose to be automatically seeing immediately you login to your banking app. Providus need get it right with their unless they loose thousand if not millions of customer. Let transaction history be visible ### 1/5 — I am very disappointed *2023-12-06, version 2.2.0* I tried opening this app 6:00am Tuesday 5 December 2023 this app refuses to open and this made me lose a deal I had wanted to accomplish. I am so angry and I regret opening an account with this bank. I was even trying to convince my friend to open an account but no I will go tell them otherwise. Providus bank has made me loose a lot this December and I will not forget. Am not giving any star. Also I will have to shot down my account with them. You should do better. The app isn’t opening even now am writing this review. 😔 ## Most critical reviews (10 lowest-rated) ### 1/5 — UX is awful, I just tolerate it *2026-07-24, version 2.5.1* Providus needs to hire a competent designer to make this as usuable as GT’s app or like other Neobanks. there is no reason a bank that makes money should have an app this bad. It even makes me worried about the company if they can neglect such a user facing part of the product. Right now, I only use this app when i’ve got no choice, sending money takes too many steps, checking card details even more steps. Now they say I need a separate card app. Man, Please fix this Providus ### 1/5 — Annoying *2025-12-03, version 2.5.0* App not sending OPT ohhh ### 1/5 — App upgrade *2025-07-01, version Version 2.3.4* You need to work on your app, add dark mode, faster payment receipt generating and many more. ### 1/5 — Total scam *2025-06-28* I can’t make transfer including airtime purchase These people are scammers ### 1/5 — Worst bank with bad customer service *2025-04-09, version Version 2.3.4* Bank with ProvidusBank you go cry 😭 the most useless bank is Africa I open @providusBank I sent money from my opay account to Providus bank for more than two Providus bank denied they said they did not receive any money I keep calling opay which they sent me a document that my money went successfully to Providus after a long run they finally accepted and the money appeared in my Providus bank account ok let me withdraw the money another problem started they said I should verify my address I sent them Nepa bill Nin phone number they said I should wait for 72 hours anytime I text they will say wait for 72 hours since last month last week they called me to wait after sallah they will send an agent to my house to verify my address I told them agent to my house when I didn’t apply for loan 😂 I have other account in less than 20 minutes or 24 address is verified ok I sent them my alternative number house address bus stop landmark the community name on Friday I waiting till today I decided to text them again they sent me same message that I should send the the landmark bus stop community name same things I already sent on Friday clearly I know my money in that account is gone please don’t be like me avoid this bank at all cost trust me they don’t have customer service if you have any complaints you will regret I will keep posting about this useless bank so other people don’t fall victim ### 1/5 — Scrap this nonsense *2025-03-17, version Version 2.3.4* You better scrap this nonsense you call bank. If ordinary registration stage can bring so much errors, then why should one trust them with money? ### 1/5 — Worst App EVER *2025-03-01, version Version 2.3.4* The UX of this App is so bad it messed up the Payday for my staff, it’s just another reason people struggle to do proper business in Nigeria, basic infrastructure can NEVER be done well and this is a Bank. PROVIDUS BANK HAVE LOST A CUSTOMER. ### 1/5 — Unable to make a transfer *2024-12-09, version 2.3.3* Why does it show failed when I try to transfer honestly speaking it’s very frustrating and you guys need to work on your app seriously since I’ve been having money in my account I have not been able to transfer out of my account customer care line isn’t going through… and for your information the 1star is just so I can be able to submit the review. ### 1/5 — Worse of The worse *2024-08-26, version 2.3.2* Worse of the worse banking app ### 1/5 — You can do better *2024-04-13, version 2.3.2* I’m a fan of Providus Bank but the iOS version of this app is not up to standard to be honest. It’s lacking so many features and one major frustration I have is the inability to generate a receipt for a transaction from the payment/transaction history view. You only get it once immediately after payment and if you don’t save it then, there is no visible way to get it again as the history view keeps telling you “receipt cannot be generated for this transaction”. Please do better. Thank you. ## Most praised reviews (7 highest-rated) ### 5/5 — Mr Omotayo Blessing bent *2023-08-23, version 2.2.0* The app is cool but the logging in takes a while .. sometimes i think it’s a glitch but whatever could it be, i think that aspect needs an improvement. Kudos to Y’all generally. Ever since I opened an account w/ your Bank. I enjoy it a lot . I hope y’all keep improving as time goes on.. God bless 👍 ### 5/5 — EXCELLENT *2023-02-04, version IOS App 2.0.3* Thank you providus 🇳🇬 … we appreciate ### 4/5 — Dr *2024-04-05, version 2.3.2* Need a lot of work on your application, just take a look on moniepoin, kuda, Opay ### 3/5 — Please improve your app *2026-05-22, version 2.5.0* I’ve been banking with Providus since 2017, so this feedback comes from years of genuinely using and appreciating the platform. Over the years, the app has looked more modern visually, but from a user experience standpoint, there haven’t been enough practical improvements that make daily banking easier and faster. Newer fintech platforms like OPay and Moniepoint have raised the standard for usability, and many of the features they offer now feel like basic expectations for any modern banking app. Features such as searchable transaction history, quick access to recent beneficiaries, repeating previous transfers with edited amounts, scrollable monthly transaction history going far back, smart account number recognition/autocomplete while typing, and generally smoother transaction workflows make a huge difference for everyday users. I believe these are common pain points many customers may not even realize can be improved until they experience better alternatives elsewhere. One feature I genuinely appreciate is the monthly account summary email, but it would be even better to have a similar in-app financial overview and history experience. Providus has always felt like one of the original “new generation” banks, which is why I hope the team continues to evolve the app beyond visual redesigns and focuses more on deep usability improvements. I’ve watched younger fintech companies gain significant market share by prioritizing user experience, and I believe Providus has the foundation and reputation to compete strongly if it invests more in that area. ### 2/5 — Dark mode *2023-10-25, version 2.2.0* You guys need to add dark mode to your app , so if you phone is on dark mode the app will also be on dark mode ### 2/5 — Logging in and refreshing *2023-05-05* Your app is fine and well-designed with functionality but you need to improve on the logging in and refreshing in the app...the app needs to work more faster and smooth..it delays logging in and refreshing...need to improve the speed of the app. ### 2/5 — Can’t register. *2023-02-11, version 2.1.0* App hangs after otp registration. Just a white screen. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*