Proximus: all in one place

Proximus: all in one place

Products, support and rewards

692 ratings
36 reviews
Free

Details

Released
December 21, 2011
Updated
October 30, 2026

Features

Background Location Access

Proximus: all in one place screenshot #1 for iPhone
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Proximus: all in one place screenshot #7 for iPhone
Proximus: all in one place screenshot #8 for iPhone
iphone
ipad
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About

Manage your products and services, pay bills securely, and get instant support. Access exclusive discounts, gifts, and events. Troubleshoot Wi-Fi issues with clear tips and share access easily.

✓Manage products and services
✓Secure bill payment
✓Wi-Fi troubleshooting and sharing
✓Access help and information
✓View discounts and rewards
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What users say about Proximus

See all reviews
+1

What's New in Proximus

6.17.2

October 30, 2026

We fixed an issue that could unexpectedly log you out. The app should now remember you better.

Events

Read more about Updated App Experience

Updated App Experience

A clearer overview of your Proximus services.

Oct 9, 2026 — Oct 23, 2026

Read more about Play the Quarterly Quest game

Play the Quarterly Quest game

Build the longest fiber network and win prizes!

Apr 1, 2026 — Apr 29, 2026

Read more about 2026 starts at Kinepolis

2026 starts at Kinepolis

Enjoy a movie deal - only via the Proximus+ app

Jan 7, 2026 — Feb 6, 2026

User reviews

Mauvaise Optimisation

Je dois me reconnecter à chaque fois que j’ouvre l’app, malgré avoir coché la case « Rester connecté ». Et à chaque fois, je dois faire 5 à 7 CAPTCHA pour confirmer que je suis bien un humain !

Confused, confusing and buggy

proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow.
proximus: you are a mobile provider, not a “lifestyle partner“
ffs

What a piece of junk this app is !!!!

Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.

The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.

Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.

In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.
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Response from developer

Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+

Beschikbaarheid van de Proximus app

Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel

Response from developer

Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

Never works

The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…

Response from developer

Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html . Kind Regards, Dave - MyProximus

Developer apps

User experience

🐞

Reported Bugs

14 issues

App crashes on enable notifications screen

Bug

Infinite loading screen during login

Bug

Freezes during basic operations

Bug

Products fail to load with 'Sorry, it's not you, it's us' error

Bug

Logs out users unexpectedly

Bug

Shows incorrect password errors

Bug

Displays previous phone plan data instead of current

Bug

App becomes unresponsive during actions

Bug

Cannot reload or modify subscription products

Bug

Data not updating in real-time

Bug

Requires 3G/data connection for activation (catch-22)

Bug

Payment processing failures

Bug

App doesn't work on Belgian devices in some cases

Bug

Chat support never responds

Bug
✨

Requested Features

8 requests

Ability to disable notifications

Feature

Support for non-WiFi login options (4G/mobile data)

Feature

Simpler, more intuitive navigation

Feature

Better integration with international accounts

Feature

Automatic data activation without manual setup

Feature

Persistent login sessions without repeated authentication

Feature

Offline functionality for basic features

Feature

Focus on core features instead of lifestyle bloat

Feature

FAQ

What is Proximus?

Proximus is a mobile application designed to consolidate all Proximus services, support, and rewards into a single, secure platform. It allows users to manage their products, pay bills, and access assistance.

Is Proximus free to download and use?

Yes, Proximus is available for free download and use. The app does not have any associated costs for basic access and management of your Proximus services.

What devices does Proximus support?

Proximus is supported on iPhone, iPad, and iPod devices. It is designed to function across Apple's mobile and tablet ecosystem.

How often is Proximus updated?

The latest version of Proximus is 6.17.2, last updated on October 30, 2026. While this indicates a recent update, users have reported frequent crashes and freezing, suggesting potential ongoing stability issues.

What are the main pros and cons of Proximus according to user reviews?

Users praise Proximus for its clean design and clear data usage monitoring. However, significant cons include frequent crashes, slow performance, and an overly complicated login process.

Does Proximus have ads?

No, Proximus does not contain advertisements. The app is free to use and does not display any promotional content within its interface.

What is the age rating for Proximus?

Proximus has an age rating of 4+, making it suitable for users of all ages. This rating indicates that the content is generally appropriate for young children.

Can Proximus be used without a data connection?

According to user feedback, the app reportedly does not work without a data connection. This means an active internet connection is necessary for most of its functionalities.