# Proximus+: telecom and more — Pay bills, track data & extras

> All-in-one telecom management and lifestyle services app with exclusive deals. (iPhone/iPad app by Proximus.)

- Source: https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694 (this page in markdown: same URL + `.md`)
- Developer: [Proximus](https://appshunter.io/developer/407486936)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.00/5 from 691 App Store ratings · 35 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 179 MB
- Languages: American English, Dutch, French (France), German (Germany)
- Released: 2011-12-21
- Data updated: 2026-08-26
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694/reviews.md

## What is Proximus+?

Welcome to Proximus+ - your user-friendly app that puts your telecom services and everyday essentials within easy reach, including exclusive deals.

Make the most of all your Proximus products and services with just a few taps! Stay connected and take control with features like:

•	Easy bill management: View, download, and pay your bills securely from anywhere, anytime.
•	Real-time usage tracking: Monitor your data, calls, and SMS usage to stay within your plan limits.
•	Product & service monitoring through one single interface: In case an issue is detected, follow our step-by-step digital guide to find a quick resolution.
•	Customizable options: Add new TV options, extra data, or device protection with just a few clicks.
•	24/7 Customer support: Get immediate assistance through our Proximus Assistant.
•	Overview of all benefits for Proximus customers in Proximus for You.

But that’s not all! Proximus+ offers a wide range of services to enhance your daily life, including:

•	Unlock discounts on top brands when shopping online or at partner stores.
•	Challenge yourself with our games to win amazing prizes.
•	Buy your train or bus tickets and manage your parking.
•	Track and control your energy consumption with smart insights and get the best energy rates.
•	Connect with your neighbours and book nearby restaurants.
•	Get wellbeing tips.

Why Choose Proximus+? To benefit from an all-in-one app with a personalized experience: a dynamic home screen that adapts to your unique needs, making everything accessible in one place, with tips and notifications tailored to your situation.

Download Proximus+ now

## Key features

- Easy bill management and payment
- Real-time usage tracking
- Product and service monitoring
- Customizable service options
- 24/7 customer support
- Exclusive discounts and deals
- Transportation ticketing and parking management

## What do users think of Proximus+?

Overall sentiment: negative

**Pros**

- 👍 Clean and user-friendly design
- 📊 Clear data usage monitoring
- 🌍 Good roaming information display
- 📞 Helpful and responsive call center staff

**Cons**

- 🐛 Frequent crashes and freezing
- ⏱️ Slow performance and delays
- 🔐 Overly complicated login process
- 📱 App doesn't work without data connection
- ❌ Features broken or non-functional
- 🌐 Geographic restrictions (non-Belgian credentials)
- 📲 Unwanted bloatware and unnecessary features
- 🔔 Cannot disable notifications
- ⚠️ Error messages instead of loading content
- 🔄 Requires initial setup on every launch
- 📵 Inconsistent functionality across regions
- 😤 Poor customer service responsiveness
- 🚫 Long wait times for support

**Commonly reported bugs**

- App crashes on enable notifications screen
- Infinite loading screen during login
- Freezes during basic operations
- Products fail to load with 'Sorry, it's not you, it's us' error
- Logs out users unexpectedly
- Shows incorrect password errors
- Displays previous phone plan data instead of current
- App becomes unresponsive during actions
- Cannot reload or modify subscription products
- Data not updating in real-time
- Requires 3G/data connection for activation (catch-22)
- Payment processing failures
- App doesn't work on Belgian devices in some cases
- Chat support never responds

**Most requested features**

- Ability to disable notifications
- Support for non-WiFi login options (4G/mobile data)
- Simpler, more intuitive navigation
- Better integration with international accounts
- Automatic data activation without manual setup
- Persistent login sessions without repeated authentication
- Offline functionality for basic features
- Focus on core features instead of lifestyle bloat

## Recent user reviews (10 of 35)

All indexed reviews: https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694/reviews.md

### 1/5 — Confused, confusing and buggy

*2024-06-24, version 6.1.0*

proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow. 
proximus: you are a mobile provider, not a “lifestyle partner“
ffs

### 1/5 — What a piece of junk this app is !!!!

*2024-06-03*

Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.

The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.

Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.

In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.

**Developer response:** Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+

### 2/5 — Beschikbaarheid van de Proximus app

*2023-10-27*

Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel

**Developer response:** Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

### 1/5 — Never works

*2023-09-28*

The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…

**Developer response:** Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html  . Kind Regards, Dave - MyProximus

### 1/5 — Products not loading

*2023-09-20*

“Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products. 

I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up. 

It’s not worth my time.

**Developer response:** Hi Veldu, can you send us an error report please, by starting the app and shaking with your mobile device. Kind Regards, Dave - MyProximus

### 1/5 — Impossible to navigate with non-Belgian credentials

*2023-07-21, version 5.39.2*

Absolutely impossible experience trying to make payment for Wi-Fi in Belgium from overseas.

### 1/5 — Worst Customer service

*2023-01-30*

I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times.
I switched to another provider and they responded immediately!

### 1/5 — Nightmare

*2022-12-21*

Always buggy and these day you need to go trough initial setup every time you open the app.

**Developer response:** Hi JohnDoe, you can always send us these bugs by starting the app and shaking with your mobile device. Next we receive the necessary details. With regards, Dave - MyProximus

### 1/5 — App wont let me login

*2022-07-31*

App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays

**Developer response:** Hello, can you first delete the app and reinstall it again. If this gives no solution, please start the app and next shake with your mobile device so we receive an error report of this. With regards, Dave - MyProximus

### 1/5 — Onnodige complicaties bij het opzetten van mobiel internet

*2022-07-13, version 5.28.1*

Gisteren heb ik mijn nieuw nummer geactiveerd. Bellen gaat meteen 5-star service. Vandaag probeer ik mobiele data. In alle andere landen (ik woon in Dubai) werkt alles meteen. Niet met Proximus! Of misschien niet in België als geheel. Om je mobiel internet in te stellen heb je data nodig. De kwestie van de kip en het ei. Je krijgt geen uitleg in de Proximus shop. Ik maak een MyProximus account aan. Nog steeds geen internet. Nu moet je het waarschijnlijk nog zelf handmatig activeren ook. Dat moet je dan maar zelf uitzoeken. Waar is de prompt die alles heel gemakkelijk maakt? Komaan zeg. Wees eens wat klant vriendelijk!!

We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw”
Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus!

Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten

**Developer response:** Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

## Frequently asked questions about Proximus+

### What does the Proximus+ app do?

The Proximus+ app allows users to manage their Proximus telecom services, including viewing and paying bills, tracking data and call usage, and customizing service options. It also offers a range of lifestyle services like transportation ticketing, energy management, and exclusive discounts.

### What are the key features of Proximus+?

Key features include easy bill management, real-time usage tracking, product and service monitoring with digital guides, customizable service additions, 24/7 customer support via the Proximus Assistant, and access to exclusive benefits for Proximus customers.

### Is Proximus+ free to use?

The app itself is free to download and use. While the core telecom management features are free, some additional services or purchases within the app may incur costs, aligning with a 'free with in-app purchases' model.

### What kind of lifestyle services are available?

Beyond telecom management, the app provides access to discounts on top brands, games to win prizes, train and bus ticket purchases, parking management, energy consumption tracking with smart insights, and local community features like connecting with neighbors and booking restaurants.

### How does the app personalize the user experience?

The app offers a personalized experience through a dynamic home screen that adapts to individual needs, making all services accessible in one place. It also provides tailored tips and notifications based on the user's situation and usage patterns.

## Version history (last 5 releases)

### 6.15.1 — 2026-08-26

This update cleans up what nobody will miss: bugs. 
A few technical improvements make the app run more smoothly. And we're continuing to improve the app with every update.

### 6.15.0 — 2026-07-23

What's new in version 6.15?
We've introduced a new start screen with shortcuts to your Billing, Products, For You and Help sections for faster navigation. Eligible beta users can now easily discover and activate specific products through a new AI-assisted journey. We've also delivered several technical improvements and bug fixes to make your Proximus+ experience smoother.

### 6.14.4 — 2026-07-07

New version, same app you love. 
Version 6.14.4 is a technical upgrade focused on performance and stability. Nothing flashy, just the good stuff under the hood. 
We hope it feels smoother. Your feedback is always welcome.

### 6.14.3 — 2026-07-06

New version, same app you love. 
Version 6.14.3 is a technical upgrade focused on performance and stability. Nothing flashy, just the good stuff under the hood. 
We hope it feels smoother. Your feedback is always welcome.

### 6.14.2 — 2026-06-25

New version, same app you love. 
Version 6.14.1 is a technical upgrade focused on performance and stability. Nothing flashy, just the good stuff under the hood. 
We hope it feels smoother. Your feedback is always welcome

## Apps similar to Proximus+

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Eneco](https://appshunter.io/ios/app/eneco/id827734058) | 4.0 (41) | Free | Utilities |
| [MyTelenet](https://appshunter.io/ios/app/mytelenet/id1414819742) | 4.2 (10) | Free | Utilities |
| [Odido](https://appshunter.io/ios/app/odido/id484504034) | 4.0 (944) | Free | Utilities |
| [MijnKPN](https://appshunter.io/ios/app/mijnkpn/id521093471) | 4.3 (124) | Free | Utilities |
| [My BASE](https://appshunter.io/ios/app/my-base/id854698021) | 4.8 (53) | Free | Utilities |
| [My bpost](https://appshunter.io/ios/app/my-bpost/id1279683771) | 3.8 (137) | Free | Utilities |

## More apps by Proximus

- [my scarlet](https://appshunter.io/ios/app/my-scarlet/id582584544)
- [Proximus Cloud](https://appshunter.io/ios/app/proximus-cloud/id665155525)
- [Proximus Forum 500(0) Mobile Client](https://appshunter.io/ios/app/proximus-forum-5000-mobile-client/id926226643)
- [Proximus Pickx](https://appshunter.io/ios/app/proximus-pickx/id1001169079)
- [Proximus PTT](https://appshunter.io/ios/app/proximus-ptt/id1062313582)

All apps by Proximus: https://appshunter.io/developer/407486936

## Related topics

[proximos](https://appshunter.io/ios/topics/proximos)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*