# Proximus+: telecom and more — user reviews > 35 indexed App Store user reviews of Proximus+ by Proximus, rated 4.00/5 from 691 ratings. - Source: https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694/reviews - App overview in markdown: https://appshunter.io/ios/app/proximus-plus-telecom-and-more/id483589694.md - Rating breakdown: 5★ 438 · 4★ 76 · 3★ 48 · 2★ 26 · 1★ 103 ## What do users think of Proximus+? Overall sentiment: negative **Pros** - 👍 Clean and user-friendly design - 📊 Clear data usage monitoring - 🌍 Good roaming information display - 📞 Helpful and responsive call center staff **Cons** - 🐛 Frequent crashes and freezing - ⏱️ Slow performance and delays - 🔐 Overly complicated login process - 📱 App doesn't work without data connection - ❌ Features broken or non-functional - 🌐 Geographic restrictions (non-Belgian credentials) - 📲 Unwanted bloatware and unnecessary features - 🔔 Cannot disable notifications - ⚠️ Error messages instead of loading content - 🔄 Requires initial setup on every launch - 📵 Inconsistent functionality across regions - 😤 Poor customer service responsiveness - 🚫 Long wait times for support **Commonly reported bugs** - App crashes on enable notifications screen - Infinite loading screen during login - Freezes during basic operations - Products fail to load with 'Sorry, it's not you, it's us' error - Logs out users unexpectedly - Shows incorrect password errors - Displays previous phone plan data instead of current - App becomes unresponsive during actions - Cannot reload or modify subscription products - Data not updating in real-time - Requires 3G/data connection for activation (catch-22) - Payment processing failures - App doesn't work on Belgian devices in some cases - Chat support never responds **Most requested features** - Ability to disable notifications - Support for non-WiFi login options (4G/mobile data) - Simpler, more intuitive navigation - Better integration with international accounts - Automatic data activation without manual setup - Persistent login sessions without repeated authentication - Offline functionality for basic features - Focus on core features instead of lifestyle bloat ## Newest reviews (15 of 35) ### 1/5 — My Connection Is HORRIBLE!!! *2021-10-02* Everyday I experience intermittent service fore no reason. Devices drop of of the WiFi Connection fore no apparent reason and the connection in my apartment is awful. Realistically, for a service provider in a top tier nation the company should be ashamed. However, the staff at your call centers always does strive to get to the root cause of a problem so your company does have some good qualities to be admired. But realistically your product does need improvement… **Developer response:** Hi Shelton, can you contact us using our Social Media channels please? So we can check your connection in detail... https://m.me/proximus (Facebook) or https://twitter.com/messages/compose?recipient_id=proximus (Twitter). Best regards, Dave - MyProximus Team ### 1/5 — Facturation de services non demandés *2021-01-21* Je constate plus de 8 € de surcharge sur mon compte pour: Un appel international non effectué ??? Pour une série ou vidéos que je n’ai jamais ni regardé ni commandé ?? Comment expliquez vous cela ? C’est pour cette raison que j’avais quitté Proximus après plus de 10 ans. Vos agents m’avaient promis que ce ne serait plus le cas. ### 1/5 — This app is crap *2021-01-18* It’s full of bugs and unwanted messages (why do I need to accept cookies in an app?). Very difficult to configure (at least 3 codes necessary + use of a captcha = overkill) just to link your account. You get more support by calling the customer center - when available. Have fun. ### 1/5 — Cannot switch off notifications *2020-12-06, version 5.14.2* I only downloaded the app because I wanted to monitor my data usage. Everything else I get through the website. I cannot switch off notifications. I also can’t contact anyone through the app if I have an issue, so what really is it for? I will be deleting the app because it doesn’t work according to the customer’s preferences or needs and will be switching providers as soon as possible. ### 1/5 — App *2020-07-27* The app its not working . **Developer response:** Hello, do you still have any issues with the app please? If so, can you please report this issue on the app. If you shake with your mobile, you will receive a pop up where you can take a screenshot and send us feedback. You will receive an answer as soon as possible. Regards, Dave ### 1/5 — Crashes on enable notifications *2020-01-04, version 5.2.1* Unable to use it as it constantly crashes on the first screen at enable notifications ### 1/5 — Useless update *2019-11-28* App does not load any info. Needed to pay bill, am stuck with nothing and cannot go back to older version ### 1/5 — Making a bad app even worse... *2019-11-25* Not function at all.... ### 1/5 — Terrible user experience. *2019-07-30* I just downloaded to see my usage. Sadly the app only allows me to use WiFi to login. There is no choice to use 4G. And the app is mocking me by telling me on the screen I can use 4G. ### 1/5 — Very poor *2019-06-26, version 4.16.0* In keeping with Proximus’ broadband service, this app sometimes works, sometimes doesn’t. If they didn’t have an effective monopoly on the Belgian market, this company would sink without a trace. The log-in screen appears two or three times before you can access the app, and then it’s just down to luck whether it’s actually working. Sometimes it is, sometimes not - there have been a number of times it tells me I don’t have a good enough internet connection to use it. Needless to say, Proximus is my internet supplier. ### 1/5 — Useless!!!!!!!!!!! *2019-05-26* The app, never works. You can not see your bill, you can not modify the products of your subscription it is utterly useless. Proximus you are losing a customer congrats. **Developer response:** Dear customer, We are very sorry to read this. We recommend that you check if your app is updated to the most recent version. If this is the case we ask that you open the app and shake with your device to send us a bug report. This way we can investigate what seems to be going wrong. Kind regards, Lesley - MyProximus team ### 1/5 — Usage on US phone *2019-01-11* Uding the pay dnd go sim chip is cumbersome. The security procedure is hindering usage. Mine is still not activated, three days after registering. I wont apply for it again ### 1/5 — Proximus chat never answered *2018-12-19, version 4.12.0* I have used the chat few times to communicate with Proximus but I have never received an answer...? ### 1/5 — Unhappy *2018-12-19* App rarely works No updates made on app possible No changes made on app are reflected on account Horrible service Long call wait times System is often not working, even by phone or in the store. ### 1/5 — Very poor *2018-10-12, version 4.9.0* The engineer didn’t bother turning up for our internet installation and the next available appointment is over 2 weeks away. We will use a different company instead. ## Most critical reviews (10 lowest-rated) ### 1/5 — Confused, confusing and buggy *2024-06-24, version 6.1.0* proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow. proximus: you are a mobile provider, not a “lifestyle partner“ ffs ### 1/5 — What a piece of junk this app is !!!! *2024-06-03* Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release. The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless. Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time. In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs. **Developer response:** Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+ ### 1/5 — Never works *2023-09-28* The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company… **Developer response:** Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html . Kind Regards, Dave - MyProximus ### 1/5 — Products not loading *2023-09-20* “Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products. I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up. It’s not worth my time. **Developer response:** Hi Veldu, can you send us an error report please, by starting the app and shaking with your mobile device. Kind Regards, Dave - MyProximus ### 1/5 — Impossible to navigate with non-Belgian credentials *2023-07-21, version 5.39.2* Absolutely impossible experience trying to make payment for Wi-Fi in Belgium from overseas. ### 1/5 — Worst Customer service *2023-01-30* I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times. I switched to another provider and they responded immediately! ### 1/5 — Nightmare *2022-12-21* Always buggy and these day you need to go trough initial setup every time you open the app. **Developer response:** Hi JohnDoe, you can always send us these bugs by starting the app and shaking with your mobile device. Next we receive the necessary details. With regards, Dave - MyProximus ### 1/5 — App wont let me login *2022-07-31* App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays **Developer response:** Hello, can you first delete the app and reinstall it again. If this gives no solution, please start the app and next shake with your mobile device so we receive an error report of this. With regards, Dave - MyProximus ### 1/5 — Onnodige complicaties bij het opzetten van mobiel internet *2022-07-13, version 5.28.1* Gisteren heb ik mijn nieuw nummer geactiveerd. Bellen gaat meteen 5-star service. Vandaag probeer ik mobiele data. In alle andere landen (ik woon in Dubai) werkt alles meteen. Niet met Proximus! Of misschien niet in België als geheel. Om je mobiel internet in te stellen heb je data nodig. De kwestie van de kip en het ei. Je krijgt geen uitleg in de Proximus shop. Ik maak een MyProximus account aan. Nog steeds geen internet. Nu moet je het waarschijnlijk nog zelf handmatig activeren ook. Dat moet je dan maar zelf uitzoeken. Waar is de prompt die alles heel gemakkelijk maakt? Komaan zeg. Wees eens wat klant vriendelijk!! We zijn nu een paar maand later. Het werkt nog steeds niet. My Proximus geeft stressen foutboodschap “oops er is een fout opgetreden. Probeer later opnieuw” Na veel proberen geraak ik er toch door en wil betalen.Daarvoor heb je de code generator van de bank nodig. Dat ligt in Dubai! De bank is zo vriendelijk om er nog eentje mee te geven. Vandaag probeer ik nogmaals en krijg ik helemaal GEEN toegang tot My Proximus! Als het tegen morgen niet werkt, stap ik over naar de concurrentie. Zeker weten **Developer response:** Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus ### 1/5 — Bad customer service & signal *2021-10-26* The wait time is very long for customer service. Wait time is no less than 40 minutes. Also have to type a long customer number, not like it’s something to memorize. Everything is online, so the internet isn’t reliable and difficult to get the info with no internet . All together the worst internet service, but I haven’t tried the other service. I think I will, couldn’t be worse. **Developer response:** Sorry for this inconvenience. You can also reach us by chat on our website or twitter - https://twitter.com/messages/compose?recipient_id=proximus - for further assistance. Kind Regards, Dave - MyProximus ## Most praised reviews (7 highest-rated) ### 5/5 — Very nice re-design! *2017-10-09, version 4.0.0* I very much like the new design of the MyProximus app. It is user-friendly, in line with iOS design principles and shows the information you need to know - as a consumer - in a clear way. ### 4/5 — New Proximus app *2019-11-28, version 5.0.2* Crashes on the ‘enable notifications’ screen. Absolute garbage. ### 4/5 — Beetje onvolledig *2013-10-06* Eigenlijk een goeie app, maar de laatste weken is de info niet altijd meer up-to-date. Nationaal sms verbruik wordt niet meer bijgehouden bvb. Is maar een detail. Voor het overige wel handig. Ook roaming verbruik is heel overzichtelijk. ### 3/5 — Not great *2022-07-11, version 5.28.1* Only seems to work when I’m on Wi-Fi or I have data … whenever I run out of data and need to reload, it doesn’t work and I’m stuck!! ### 3/5 — Review *2019-12-02* New application update is far harder to navigate than the original just a few weeks ago. Keep it simple. ### 2/5 — Beschikbaarheid van de Proximus app *2023-10-27* Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel **Developer response:** Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus ### 2/5 — As most things Belgacom.... *2013-11-20, version 2.5.1* Haal die lelijkaard met zijn baard weg uit mijn App !!!!! Zoals alles bij Belgacom, beetje complex en ondoorzichtig. Wel essentieel om verbruik internet te monitoren. Is anders totaal niet transparant! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*