# Proximus: telecom and more — Everything Proximus in one app

> All-in-one telecom management and lifestyle services app with exclusive deals. (iPhone/iPad app by Proximus.)

- Source: https://appshunter.io/ios/app/proximus-telecom-and-more/id483589694 (this page in markdown: same URL + `.md`)
- Developer: [Proximus](https://appshunter.io/developer/407486936)
- Category: Utilities, Productivity
- Price: Free
- Rating: 4.00/5 from 691 App Store ratings · 36 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 153 MB
- Languages: American English, Dutch, French (France), German (Germany)
- Released: 2011-12-21
- Data updated: 2026-10-13
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/proximus-telecom-and-more/id483589694/reviews.md

## What is Proximus?

Everything Proximus, in one secure and trusted place

The app brings everything from Proximus together in one convenient and completely secure place. Manage what you want, when you want, and instantly see if everything is running smoothly.

• Easily manage your products and services.
• Check and pay your bills securely.
• See if your Wi-Fi is working properly and get clear tips right away.
• Share your Wi Fi easily with a personal QR code.
• Quickly find help and reliable information whenever you need it.
• Enjoy all your extras: discounts, gifts, events, and more.

Download the Proximus app now.

## Key features

- Easy bill management and payment
- Real-time usage tracking
- Product and service monitoring
- Customizable service options
- 24/7 customer support
- Exclusive discounts and deals
- Transportation ticketing and parking management

## What do users think of Proximus?

Reviews of Proximus are mostly negative: the Utilities app is rated 4.0/5 from 691 App Store ratings. What users like most: clean and user-friendly design, clear data usage monitoring. Top complaints: frequent crashes and freezing, slow performance and delays. Summarized from real user reviews.

**Pros**

- 👍 Clean and user-friendly design
- 📊 Clear data usage monitoring
- 🌍 Good roaming information display
- 📞 Helpful and responsive call center staff

**Cons**

- 🐛 Frequent crashes and freezing
- ⏱️ Slow performance and delays
- 🔐 Overly complicated login process
- 📱 App doesn't work without data connection
- ❌ Features broken or non-functional
- 🌐 Geographic restrictions (non-Belgian credentials)
- 📲 Unwanted bloatware and unnecessary features
- 🔔 Cannot disable notifications
- ⚠️ Error messages instead of loading content
- 🔄 Requires initial setup on every launch
- 📵 Inconsistent functionality across regions
- 😤 Poor customer service responsiveness
- 🚫 Long wait times for support

**Commonly reported bugs**

- App crashes on enable notifications screen
- Infinite loading screen during login
- Freezes during basic operations
- Products fail to load with 'Sorry, it's not you, it's us' error
- Logs out users unexpectedly
- Shows incorrect password errors
- Displays previous phone plan data instead of current
- App becomes unresponsive during actions
- Cannot reload or modify subscription products
- Data not updating in real-time
- Requires 3G/data connection for activation (catch-22)
- Payment processing failures
- App doesn't work on Belgian devices in some cases
- Chat support never responds

**Most requested features**

- Ability to disable notifications
- Support for non-WiFi login options (4G/mobile data)
- Simpler, more intuitive navigation
- Better integration with international accounts
- Automatic data activation without manual setup
- Persistent login sessions without repeated authentication
- Offline functionality for basic features
- Focus on core features instead of lifestyle bloat

## Is Proximus safe?

Proximus: telecom and more appears mostly safe based on user ratings. The AppsHunter Safety Score for Proximus is 80 out of 100. This assessment is based on 691 user ratings, with an App Store average of 4 out of 5. Of 691 App Store ratings, 74.4% point to a safe experience, 6.9% suggest some concerns, and 18.7% point to a risky experience.

## Is Proximus legit?

Proximus: telecom and more appears to be a legitimate app. The AppsHunter Legitimacy Score for Proximus is 95 out of 100 points across 7 verification signals from App Store and developer data.

## Recent user reviews (10 of 36)

All indexed reviews: https://appshunter.io/ios/app/proximus-telecom-and-more/id483589694/reviews.md

### 1/5 — Mauvaise Optimisation

*2026-08-01, version 6.15.0*

Je dois me reconnecter à chaque fois que j’ouvre l’app, malgré avoir coché la case « Rester connecté ». Et à chaque fois, je dois faire 5 à 7 CAPTCHA pour confirmer que je suis bien un humain !

### 1/5 — Confused, confusing and buggy

*2024-06-24, version 6.1.0*

proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow. 
proximus: you are a mobile provider, not a “lifestyle partner“
ffs

### 1/5 — What a piece of junk this app is !!!!

*2024-06-03*

Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.

The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.

Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.

In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.

**Developer response:** Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+

### 2/5 — Beschikbaarheid van de Proximus app

*2023-10-27*

Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel

**Developer response:** Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

### 1/5 — Never works

*2023-09-28*

The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…

**Developer response:** Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html  . Kind Regards, Dave - MyProximus

### 1/5 — Products not loading

*2023-09-20*

“Sorry, it’s not you, it’s us” keeps on appearing and I don’t have access to my products. 

I contacted the support and after 2 hours of chatting with 5-6 different agents, I gave up. 

It’s not worth my time.

**Developer response:** Hi Veldu, can you send us an error report please, by starting the app and shaking with your mobile device. Kind Regards, Dave - MyProximus

### 1/5 — Impossible to navigate with non-Belgian credentials

*2023-07-21, version 5.39.2*

Absolutely impossible experience trying to make payment for Wi-Fi in Belgium from overseas.

### 1/5 — Worst Customer service

*2023-01-30*

I was warned by how horrible the customer service is, but I didn’t want to believe it because it couldn’t be that bad. Every critique I was told when I mentioned I placed an order to have the internet and cable Installed was accurate : nobody showed up, nobody was ever assigned to install the services, nobody called back or emailed as promised and I called 4 times.
I switched to another provider and they responded immediately!

### 1/5 — Nightmare

*2022-12-21*

Always buggy and these day you need to go trough initial setup every time you open the app.

**Developer response:** Hi JohnDoe, you can always send us these bugs by starting the app and shaking with your mobile device. Next we receive the necessary details. With regards, Dave - MyProximus

### 1/5 — App wont let me login

*2022-07-31*

App would be cool if I could log in instead of an infinite loading screen. Plus their closed on Sundays

**Developer response:** Hello, can you first delete the app and reinstall it again. If this gives no solution, please start the app and next shake with your mobile device so we receive an error report of this. With regards, Dave - MyProximus

## Frequently asked questions about Proximus

### What does the Proximus+ app do?

The Proximus+ app allows users to manage their Proximus telecom services, including viewing and paying bills, tracking data and call usage, and customizing service options. It also offers a range of lifestyle services like transportation ticketing, energy management, and exclusive discounts.

### What are the key features of Proximus+?

Key features include easy bill management, real-time usage tracking, product and service monitoring with digital guides, customizable service additions, 24/7 customer support via the Proximus Assistant, and access to exclusive benefits for Proximus customers.

### Is Proximus+ free to use?

The app itself is free to download and use. While the core telecom management features are free, some additional services or purchases within the app may incur costs, aligning with a 'free with in-app purchases' model.

### What kind of lifestyle services are available?

Beyond telecom management, the app provides access to discounts on top brands, games to win prizes, train and bus ticket purchases, parking management, energy consumption tracking with smart insights, and local community features like connecting with neighbors and booking restaurants.

### How does the app personalize the user experience?

The app offers a personalized experience through a dynamic home screen that adapts to individual needs, making all services accessible in one place. It also provides tailored tips and notifications based on the user's situation and usage patterns.

## Version history (last 5 releases)

### 6.17.0 — 2026-10-01

Discover what's new! Explore articles and videos on topics such as AI, technology, screen time, tips and guidance. Enjoy the renewed For You loyalty program with For You Wednesday, featuring a new game and exclusive benefits every week. Managing your products and services is now easier thanks to improved navigation. We also simplified account management for users with multiple accounts and made general performance improvements and bug fixes.

### 6.15.1 — 2026-08-26

This update cleans up what nobody will miss: bugs. 
A few technical improvements make the app run more smoothly. And we're continuing to improve the app with every update.

### 6.15.0 — 2026-07-23

What's new in version 6.15?
We've introduced a new start screen with shortcuts to your Billing, Products, For You and Help sections for faster navigation. Eligible beta users can now easily discover and activate specific products through a new AI-assisted journey. We've also delivered several technical improvements and bug fixes to make your Proximus+ experience smoother.

### 6.14.4 — 2026-07-07

New version, same app you love. 
Version 6.14.4 is a technical upgrade focused on performance and stability. Nothing flashy, just the good stuff under the hood. 
We hope it feels smoother. Your feedback is always welcome.

### 6.14.3 — 2026-07-06

New version, same app you love. 
Version 6.14.3 is a technical upgrade focused on performance and stability. Nothing flashy, just the good stuff under the hood. 
We hope it feels smoother. Your feedback is always welcome.

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## More apps by Proximus

- [my scarlet](https://appshunter.io/ios/app/my-scarlet/id582584544)
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- [Proximus PTT](https://appshunter.io/ios/app/proximus-ptt/id1062313582)

All apps by Proximus: https://appshunter.io/developer/407486936

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-13.*