Proximus: telecom and more

Proximus: telecom and more

Everything Proximus in one app

691 ratings
36 reviews
Free

Details

  • Released
  • Updated
  • December 21, 2011
  • October 1, 2026

Features

Background Location Access

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About

Manage your telecom services, pay bills, and track usage with ease. Discover exclusive deals, unlock discounts, and access a variety of daily life services like transportation ticketing and energy management.

✓Easy bill management and payment
✓Real-time usage tracking
✓Product and service monitoring
✓Customizable service options
✓24/7 customer support
✓Exclusive discounts and deals
✓Transportation ticketing and parking management
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What users say

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What's New in Proximus

6.17.0

October 1, 2026

Discover what's new! Explore articles and videos on topics such as AI, technology, screen time, tips and guidance. Enjoy the renewed For You loyalty program with For You Wednesday, featuring a new game and exclusive benefits every week. Managing your products and services is now easier thanks to improved navigation. We also simplified account management for users with multiple accounts and made general performance improvements and bug fixes.

More

Events

Read more about Play the Quarterly Quest game

Play the Quarterly Quest game

Build the longest fiber network and win prizes!

Apr 1, 2026 — Apr 29, 2026

Read more about 2026 starts at Kinepolis

2026 starts at Kinepolis

Enjoy a movie deal - only via the Proximus+ app

Jan 7, 2026 — Feb 6, 2026

Read more about Fit for XMAS with JIMS

Fit for XMAS with JIMS

Benefit from JIMS all-in holiday deal!

Nov 4, 2025 — Dec 4, 2025

User reviews

Mauvaise Optimisation

Je dois me reconnecter à chaque fois que j’ouvre l’app, malgré avoir coché la case « Rester connecté ». Et à chaque fois, je dois faire 5 à 7 CAPTCHA pour confirmer que je suis bien un humain !

Confused, confusing and buggy

proximus have a nasty habit of bloating out their app with unwanted, unnecessary “features” that confuse and distract. sadly, the core features remain buggy and slow.
proximus: you are a mobile provider, not a “lifestyle partner“
ffs

What a piece of junk this app is !!!!

Proximus+ is hands down one of the worst apps I've ever used. It's a complete disaster from start to finish. The app freezes constantly, making it impossible to accomplish even the simplest tasks. It's as if the developers never bothered to test it before release.

The performance is abysmal. Every action is met with delays, and the app often becomes entirely unresponsive. This isn't just a minor inconvenience—it's a deal-breaker that makes the app completely useless.

Furthermore, the functionality is practically non-existent. The features are either broken or so poorly designed that they might as well not be there. Proximus+ fails to deliver on any of its promises and ends up being a total waste of time.

In summary, Proximus+ is a pathetic excuse for an app. It's plagued with freezing issues, offers no real value, and is utterly useless. Save yourself the frustration and avoid it at all costs.
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Response from developer

Sorry to hear this. Can you first try to delete the app and reinstall it again using the procedure on this website: https://www.proximus.be/support/nl/id_sfaqr_mypx_app/particulieren/support/klantenzone/proximus-plus-app/proximus-plus-account/hoe-de-proximus-plus-app-of-myproximus-app-downloaden.html . If you receive a specific error, you can always send us a bug report by starting the app and shaking with your mobile device. Kind Regards, Dave - Proximus+

Beschikbaarheid van de Proximus app

Ik gebruik mijn Proximus enkel in België/Europa. De app werkt niet mijn Belgisch gsm. Steeds weer “Oops er ging is fout”. Op mijn UAE gsm gaat het wel

Response from developer

Dag Renatsky, kan je ons een bericht sturen via onze social media kanalen Facebook of Twitter aub, dan helpen we je graag verder met je vragen. Gr, Dave - MyPoximus

Never works

The proximus app barely works, freezes, logs me out, tells me my password is wrong, and sometimes shows me results for my previous cellphone plan and not my current one. But I don’t know if that is the fault of the app or just proximus the company…

Response from developer

Hi Tony, can you maybe delete the app and next reinstall it like described on the website: https://www.proximus.be/support/en/id_sfaqr_mypx_app/personal/support/myproximus/myproximus/register/how-to-download-the-myproximus-app.html . Kind Regards, Dave - MyProximus

Developer apps

User experience

🐞

Reported Bugs

14 issues

App crashes on enable notifications screen

Bug

Infinite loading screen during login

Bug

Freezes during basic operations

Bug

Products fail to load with 'Sorry, it's not you, it's us' error

Bug

Logs out users unexpectedly

Bug

Shows incorrect password errors

Bug

Displays previous phone plan data instead of current

Bug

App becomes unresponsive during actions

Bug

Cannot reload or modify subscription products

Bug

Data not updating in real-time

Bug

Requires 3G/data connection for activation (catch-22)

Bug

Payment processing failures

Bug

App doesn't work on Belgian devices in some cases

Bug

Chat support never responds

Bug
✨

Requested Features

8 requests

Ability to disable notifications

Feature

Support for non-WiFi login options (4G/mobile data)

Feature

Simpler, more intuitive navigation

Feature

Better integration with international accounts

Feature

Automatic data activation without manual setup

Feature

Persistent login sessions without repeated authentication

Feature

Offline functionality for basic features

Feature

Focus on core features instead of lifestyle bloat

Feature

FAQ

What does the Proximus+ app do?

The Proximus+ app allows users to manage their Proximus telecom services, including viewing and paying bills, tracking data and call usage, and customizing service options. It also offers a range of lifestyle services like transportation ticketing, energy management, and exclusive discounts.

What are the key features of Proximus+?

Key features include easy bill management, real-time usage tracking, product and service monitoring with digital guides, customizable service additions, 24/7 customer support via the Proximus Assistant, and access to exclusive benefits for Proximus customers.

Is Proximus+ free to use?

The app itself is free to download and use. While the core telecom management features are free, some additional services or purchases within the app may incur costs, aligning with a 'free with in-app purchases' model.

What kind of lifestyle services are available?

Beyond telecom management, the app provides access to discounts on top brands, games to win prizes, train and bus ticket purchases, parking management, energy consumption tracking with smart insights, and local community features like connecting with neighbors and booking restaurants.

How does the app personalize the user experience?

The app offers a personalized experience through a dynamic home screen that adapts to individual needs, making all services accessible in one place. It also provides tailored tips and notifications based on the user's situation and usage patterns.