# PRT Ready2Ride — user reviews > 41 indexed App Store user reviews of PRT Ready2Ride by Port Authority of Allegheny County, rated 2.47/5 from 88 ratings. - Source: https://appshunter.io/ios/app/prt-ready2ride/id1495818015/reviews - App overview in markdown: https://appshunter.io/ios/app/prt-ready2ride/id1495818015.md - Rating breakdown: 5★ 18 · 4★ 4 · 3★ 5 · 2★ 4 · 1★ 28 ## Newest reviews (13 of 41) ### 2/5 — Declines cars *2025-09-21, version 7.8.26* This app will not take one of my debit cards the first time I tried using this particular card it works every time after that it’s declined it there’s been numerous times or that’s the only card I had money on and I needed to get on the bus and couldn’t becausethe app keeps declining that card ### 1/5 — Not ready *2025-07-29, version 7.8.26* Does not support children fares and scanner on bus keeps going to Apple Pay instead of recognizing the activated ticket. ### 1/5 — The app is horrible, I had to bought it again *2025-07-25, version 7.8.26* The app is horrible, I activated the ticket right before I board on the bus, but the QR code doesn’t work, so I have to bought a second ticket ### 1/5 — Why? Just why? *2025-04-05, version 7.8.26* Why do we need to add funds? I can pay for metered parking using an app connected to a credit card. Why not bus fare? Actually, why do we need an app at all? Other city’s systems accept Apple Pay - this technology is available. ### 1/5 — Tap & Ride Feature not fully working *2025-03-28, version 7.8.26* The app has the ReadyRide feature which automatically deducts the cost of a ticket from a saved balance. This works most of the time; however, some buses aren’t programmed properly and you’ll get an invalid error code so to ride the bus you end up having to buy a ticket instead. It can be embarrassing when you have a rude bus driver talking to you like you’re either an idiot or a degenerate trying to get a free ride. I have countless emails to/ from management who’s told me that it’s the device in the bus that’s faulty not the app/ phone. You need to be careful because sometimes if you have a ticket( daily/weekly/monthly) it will still deduct money from your account, essentially double paying. I have NEVER been refunded when this happens. Email customer service and all you get is apologies but apologies don’t get you to work. ### 1/5 — Completely Inoperable *2025-03-08, version 7.8.26* Won’t even open. Have sat for minutes with a black screen waiting for the app to load. Completely inoperable. ### 1/5 — Developers need to go back to high school *2025-01-22, version 7.8.26* I’ll write in simple terms because the app developers seem to lack fundamental education in their own field: Simple features not available. Clunky. Trouble using with iPhone. When QR code is on screen and phone near bus QR reader, cannot scan QR code because Apple Wallet is triggered to open. This delays getting on. Other passengers mad. Bus driver mad. Please be able to add annual pass to Apple Wallet. Get it? Simple enough language? ### 1/5 — y'all owe me $ *2024-10-10, version 7.8.15* tried to buy a ticket. kept saying there was an error and to try again so i did. got no tickets but was charged for every attempt ### 1/5 — Convoluted way to pay for one ride *2024-09-22, version 7.8.15* Why do I even need this app? Why can’t PRT use same system as used in NYC and Chicago to tap phone or card? This is soooo convoluted and unnecessary. I also bet they spent a ton of money designing and implementing this convoluted mess. Sorry, I could not rate lower than one star. ### 1/5 — Disfunctional app *2024-09-21, version 7.8.15* As other people have mentioned, you can’t use Apple Pay or credit cards to add funds even though the app supposedly gives you that option. It’s paramount to false promises. Can’t track light rail trains on it either. Overall, not a user friendly app and basically useless to me. Shame. ### 1/5 — Does Not Work *2024-06-28, version 7.8.15* When you go to pick a payment option, there is no longer options listed and a white screen instead. If you’re going to charge people to ride your disgusting buses driven by unprofessional, understaffed workers, at least make a working app. ### 1/5 — No longer works *2024-06-04, version 7.8.15* An error has been showing instead of the bus times for weeks and it looks like they’ve decided to do nothing about it. Do not bother with this app. ### 1/5 — Stopped worked *2024-05-14* Has been showing an error for weeks now with no resolution in sight ## Most critical reviews (10 lowest-rated) ### 1/5 — Took my money and support were total douches *2026-08-23, version 7.9.5* Customer "support" wouldn't even answer my simple questions, just said "we don't have your money man" over and over and then hung up on me. I'd live to travel the city and buy stuff and support the local economy but you have angry appholes working there who won't help me! ### 1/5 — Screen dimming issue makes your phone/app unusable *2026-08-21, version 7.9.5* This app has a critical bug where occasionally, it glitches out and brings your phone’s brightness down to the lowest setting possible, making it impossible to see anything on your screen, especially if it’s a sunny day. This has happened to me several times and has caused me to miss my bus due to it being impossible to pull up my bus pass. Incredibly frustrating ### 1/5 — Go back to Connect Card *2026-08-03, version 7.9.5* At least with the Connect Card, I could manage it online. This thing is a huge step back. ### 1/5 — Terrible *2026-07-16, version 7.9.5* Did anyone beta test this? Does the transit authority dislike tourists? It is 2026, we should be able to pay with credit card. Even Baltimore has a better app. ### 1/5 — Overly difficult and complicated *2026-07-14, version 7.9.5* I just want to ride the bus. Why can’t I just tap my credit card or have this app bill my credit card as I use the transit system. Not a great way to encourage use. ### 1/5 — Terrible app *2026-05-07, version 7.9.0* It is honestly better to use a compass and azimuth than this app. It drops pins in the middle of highways. There are multiple stops that drop you off without walking options from them. ### 1/5 — FROZEN AND CANT USE *2026-03-24, version 7.9.0* Got on the bus & couldn’t use or pay for a pass because the app is frozen! Another person boarded the bus & here is frozen as well. Please fix asap, people need to travel. ### 1/5 — Apple pay takes your $$$ *2026-01-26, version 7.9.0* Be careful because if you use apple pay it won’t actually buy a ticket. It charged me and it says I have $0 ### 1/5 — Worst *2025-12-17, version 7.8.26* I hate this app so much. It never scans - just pulls up my apple wallet so then I have to keep going back. Holds the lineup because we’re all doing the same thing. ### 1/5 — Apple Pay bug *2025-10-17, version 7.8.26* Apple Pay should be disabled when qr code is showing to scan. Please fix this ## Most praised reviews (10 highest-rated) ### 5/5 — Works well *2026-01-18, version 7.9.0* This app worked quite well for purchasing single tickets. I was able to purchase the ticket using Apple Pay then scan it when entering the bus, no problem. The bus tracking didn’t seem 100% accurate, that’s a minor quibble though. ### 5/5 — Please fix Apple Pay *2025-05-22, version 7.8.26* Great app but please fix it so that Apple Pay works as a payment option. Or remove that button option completely because it is so prominent. ### 5/5 — Brew *2024-12-19, version 7.8.26* Works very well. ### 5/5 — Fast and easy for tourists. *2022-06-11, version 6.13.99* Able to download the app and pay for a day pass with apple pay in under a minute. No username/password/account-creation needed. ### 4/5 — Bug or sum *2021-12-15, version 6.13.99* Something’s wrong wit the app I’m tryna catch the bus and the app took 20mins too load lucky the bus driver said I can get on and scan wen it works smh other then today the app worked fine 4star bc it’s messing up for me and I was almost late for work but 5star if it’s fixed and working ### 3/5 — True Time *2026-05-29, version 7.9.0* The True Time portion of the app that tracks the bus times NEVER works. It took 45 minutes yesterday for anything to load and the map kept reconfiguring to areas outside of Pittsburgh. Very annoyed. ### 3/5 — Super buggy app *2026-03-11, version 7.9.0* The app is very buggy and does not feel native on iOS. It shows my pass as inactive when it’s active, shows an annoying notification at the top that is not relevant, it asks me to top up when I have a monthly pass, and doesn’t allow we me to add my pass to Apple wallet. Please add Apple wallet support so I don’t have to go into the app! ### 3/5 — PLEASE FIX this bug *2025-02-12, version 7.8.26* I use this daily to commute to work, but keep having issues with my Apple Pay displaying whenever I scan the QR code. I'll have the QR code ready, scan the code but it triggers the Apple Pay to display. ### 3/5 — Occasionally Inaccurate *2025-01-29, version 7.8.26* Sometimes struggles to accurately track buses ### 3/5 — Apple Pay —-> 100% *2022-11-17, version 7.8.10* Can’t use Apple Pay to add funds to a card. I just wanted to add $40 to card using the Add Funds button. Only can use Apple Pay for weekly, monthly, etc. passes. Please fully integrate Apple Pay please. (This is better for you too, as you don’t keep card numbers, which can be a security mess). Express Transit Card capability. Add this feature so we can just tap our phone and get right on the ride. Many other cities have this—NYC and London are two that come to mind. Thank you!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*