# PRTG - Monitoring — user reviews > 163 indexed App Store user reviews of PRTG by Paessler AG, rated 4.75/5 from 1,950 ratings. - Source: https://appshunter.io/ios/app/prtg-monitoring/id326306472/reviews - App overview in markdown: https://appshunter.io/ios/app/prtg-monitoring/id326306472.md - Rating breakdown: 5★ 1,664 · 4★ 153 · 3★ 37 · 2★ 20 · 1★ 47 ## What do users think of PRTG? Overall sentiment: positive **Pros** - 🚀 Powerful and awesome program - 🚀 Amazing monitoring application! - 🚀 Excellent app for an excellent monitoring tool - 🚀 Fantastic app - 🚀 Excellent enterprise monitoring - 🚀 Great app - 🚀 Brilliant mobile companion **Cons** - 🔍 Font size way too small - 🐛 No longer works - 🔒 Cannot sign in - 🐛 Widgets busted - 🔍 A server with the specified hostname could not be found - 🐛 Freezing issue - 🐛 Freezing when scrolling - 🐛 App Crashes - 🐛 Issue in sensor - 🔍 Interface cannot be moved - 🔍 SSO option is not available - 🔍 Unusable in dark mode - 🔍 SSO feature missing **Commonly reported bugs** - App freezes when selecting a sensor - App freezes when trying to view certain sensors - App constantly freezes - App freezes and becomes unusable - Freezing and crashing - Freezes every time - Maps not loading with new version - The app has stopped working in iOS 13 **Most requested features** - SAML support - True dark mode support - Scan Now button - Linux PRTG host server and remote probe ## Newest reviews (14 of 163) ### 4/5 — Freezing *2023-07-09, version 21.1.3* Great app but for some reason it is currently freezing when trying to scroll up a long list of devices. Reinstalled and still the same. Fingers crossed for a fix soon. :) ### 3/5 — App Freezing *2023-06-29, version 21.1.3* Hi app now lock when scrolling on iPhone after last update ### 3/5 — prtg *2023-06-18, version 21.1.3* The application interface cannot be moved ### 1/5 — Unusable in dark made *2022-09-27, version 21.1.1* I use dark mode on my iPhone and all my apps work great. But PRTG is awful, black writing on a dark grey background is unusable, such a pity. ### 1/5 — SSO feature missing *2022-05-12, version 21.1.1* Unable to login with SSO in the app, option is missing completely. ### 4/5 — SAML Support *2021-10-26, version 21.1.1* Please add saml support - many thanks! ### 4/5 — Last update broke the widget. *2021-09-09, version 21.1.0* Love PRTG but the last update broke the widget again. ### 4/5 — Fantastic App! But… needs true dark mode support *2021-07-02, version 21.0.0* The app is great, but the widgets really do not work well with dark mode which I find quite annoying. Once that is sorted its 5* from me! ### 4/5 — Excellent *2021-03-13, version 20.3.1* Well done and checks all the boxes I need for monitoring on the go. Widgets appear to not be working on iOS 14.4.1; they come up as blank boxes. If this gets fixed, easily 5 stars. ### 4/5 — Good but Missing an Important Feature *2021-01-21, version 20.3.0* I work for a company that heavily utilizes PRTG with over 20,000 sensors. Given that many every once and a while PRTG will throw false alarms because it simply didn’t receive a packet, some weird WMI error, etc. To make this app useful, it really needs the “Scan Now” button present on the full browser version. I’d much prefer tapping it on my phone at 3AM than having to get up, log into my computer, just to tap “Scan Now” and watch it go away. ### 1/5 — App Freezing *2020-12-28, version 20.3.0* App freezes when selecting a sensor after launching. Can’t actually see any of my sensors or interact with them. I’m on iOS 14.2.1 and app version 20.3.0. ### 2/5 — Normally Brilliant *2020-12-24, version 20.3.0* Normally the app works flawlessly and it’s tremendously helpful, but after the recent update anytime i search for sensors the app freezes and become unresponsive. Tried uninstalling and reinstalling this hadn’t helped. ### 2/5 — Needs an update *2020-12-13, version 20.3.0* App freezes when trying to view certain sensors. I have iPhone 12 with iOS 14.2.1. ### 2/5 — Great when it works *2020-11-09, version 20.2.3* App constantly freezes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hosted Server *2026-04-27, version 22.0.2* Doesn’t seem to work if you have Paessler hosting your environment. Errors out when trying to put in the hosted URL ### 1/5 — SSO not supported *2026-03-03, version 21.1.4* As of 2/2026, does not support SSO. This was reported by others as far back as 2021. ### 1/5 — Font size way too small *2025-07-11, version 21.1.4* Font size way too small on iPhone. I made iPhone font size larger but PRTG does not make use of it. Unreadable it’s so small ### 1/5 — No longer works *2025-03-03, version 21.1.4* They stopped updating it over a year ago and it no longer works on the latest version of iOS. ### 1/5 — Will@nyi *2024-07-18, version 21.1.4* Can’t sign in . Tried to submit a complaint to the contact info and it redirected me to their address in Germany . I hope that wasn’t to imply the only way to contact these people . That’s next level garbage if so . ### 1/5 — Widgets busted *2024-04-29, version 21.1.4* All widgets are just blank. Have removed. Readded. Uninstalled. Reinstalled. No change. Oh. Get off your lazy butts and make a desktop client for M series Macs that isn't an Intel build. ### 1/5 — A server with the specified hostname could not be found *2024-02-21, version 21.1.4* I’ve tried everything to access it but nothing is working. I’m about to give up with this thing. ### 1/5 — Freezing *2023-06-24, version 21.1.3* New app update from 1 week keeps freezing while scrolling. Avoid downloading. ### 1/5 — Issue in sensor *2023-06-19, version 21.1.3* When scroll down in sensor screen screen freez ### 1/5 — SSO Option Is Not Available *2023-03-22, version 21.1.1* There is no option to sign on with SSO. ## Most praised reviews (10 highest-rated) ### 5/5 — Rafat WiFi *2024-04-07, version 21.1.4* Powerful and awesome program ### 5/5 — Amazing monitoring application! 🎖️🏆🥁 *2023-12-14* "Words cannot express our gratitude for the exceptional network monitoring app from PRTG. It is simply the best in the game. This app has revolutionized the way we manage our networks, providing us with unparalleled visibility and control. The user-friendly interface makes it effortless to monitor our network performance, identify issues, and take proactive measures. The comprehensive range of features, from real-time alerts to detailed analytics, ensures that we can stay on top of any potential problems with ease. We truly appreciate the tremendous value that PRTG has brought to our organization. Thank you for developing such an incredible app!" ### 5/5 — Freezing issue fixed 21.1.4 *2023-07-20, version 21.1.4* Thank you!! ### 5/5 — Problem solved *2023-07-16, version 21.1.4* Thanks for solving freeze sensor list in this version 21.1.4 ### 5/5 — Latest update freezes when scrolling - avoid! *2023-07-02, version 21.1.3* I’ve used this app for years and it normally works great. Unfortunately, the latest update has a bug. If you scroll down the list of devices, it locks up and you have to force close the app. Please fix this. ### 5/5 — App Crashes *2023-06-23* Latest app crashes allot. Scrolling up and down causes crashes. ### 5/5 — Love PRTG but mobile app isn’t working the smoothest these days. *2020-04-12, version 20.0.0* Love the app, and it’s layout is superb. App locks up when trying to back out of a device sensor. ### 5/5 — PRTG is a useful tool for Management *2020-04-06, version 20.0.0* The application is a handy tool for remote management & Alerts related to remote systems management ### 5/5 — Map loading issue *2020-03-28, version 20.0.0* The maps are not loading with the new version ### 5/5 — Superb *2020-02-07, version 19.2.2* The Germans did it again excellent app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*