# PRU E-Benefits — user reviews

> 13 indexed App Store user reviews of PRU E by INTEGRATED HEALTH PLANS PTE LTD, rated 4.50/5 from 11 ratings.

- Source: https://appshunter.io/ios/app/pru-e-benefits/id6467632407/reviews
- App overview in markdown: https://appshunter.io/ios/app/pru-e-benefits/id6467632407.md
- Rating breakdown: 5★ 8 · 4★ 1 · 3★ 2 · 2★ 0 · 1★ 0

## Most critical reviews (10 lowest-rated)

### 1/5 — Bad experience with claims - be aware

*2025-10-02, version 1.0.36*

Went to a panel dental clinic and was told to pay and claim by the clinic after showed the insurance card, however only paid out non-panel minimum amount instead of full payout amount that’s clearly written in the pending claim. Raise an dispute and hasn’t been resolved after a month. Advise companies to stay away from this plan

### 1/5 — Stupid App

*2025-07-11, version 1.0.33*

Can’t load all the time, is either jammed or can’t load anything

### 1/5 — No flexibility to search for clinic by area

*2025-05-15, version 1.0.30*

Limited search functions.

### 1/5 — Terrible service

*2025-02-19, version 1.0.27*

You need to have a medical and insurance degree to figure out how to claim through prudential

### 1/5 — Buggy and confusing ux

*2024-09-16, version 1.0.21*

Probably one of the worst apps I have experienced. Super buggy, have been getting about 20 notifications that I’m next in line even though my appointment has been canceled.

Repeatedly failed to upload documents even though they fit the requirements.

### 1/5 — difficult to use

*2024-09-14, version 1.0.21*

not an easy app to use especially to book SP appointment

### 1/5 — Telemedicine service is very bad

*2024-07-23, version 1.0.17*

Went for telemedicine GP consultation to get a referral letter for a specialist. The doctor picked up the call and then hang up on me after 1 second. Then blocked me…What sort of service is that? Awful, I don’t recommend.

### 1/5 — Terrible App

*2024-04-13, version 1.0.11*

Useless App.

### 1/5 — Change password not working

*2024-04-07, version 1.0.10*

Not working in v1.10.0, pls fix

### 2/5 — Weird app

*2024-09-12, version 1.0.21*

In Claim status, on one side claim status is pending insurer BUT when I filter for Pending it shows no Claims. Are you guys sure……

## Most praised reviews (3 highest-rated)

### 5/5 — Claim submission

*2024-05-20, version 1.0.14*

The e-benefits app is easy to understand, clear instructions, fast and able to upload multiple documents in one submission. No stress at all.
Very Good!!!

### 5/5 — Dental claim

*2024-03-25, version 1.0.6*

Simple and easy to claim in less than 5mins. 👍🏻 thanks

### 3/5 — Screen goes off during telemed

*2025-08-14, version 1.0.34*

I was having a telemed consultation and my screen  just go into standby mode and the telemed got cut off. Have to keep tapping my screen lol

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*