# Prudential ISA Mobile

> Mobile app for viewing Prudential ISA investments, holdings, and performance. (iPhone/iPad app by Fund Solutions Limited.)

- Source: https://appshunter.io/ios/app/prudential-isa-mobile/id1593421098 (this page in markdown: same URL + `.md`)
- Developer: [Fund Solutions Limited](https://appshunter.io/developer/1706288808)
- Category: Finance
- Price: Free
- Age rating: 17+
- Requires: iOS 15.0 · 105 MB
- Released: 2021-12-07
- Data updated: 2026-07-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/prudential-isa-mobile/id1593421098/reviews.md

## What is Prudential ISA Mobile?

From the Home screen you'll be able to see an up-to-date valuation of your ISA, a breakdown of your holdings and your remaining ISA allowance in the current tax year. From here you'll also be able to access; 

Graphical view of your holdings
View current and historic performance and valuations.

Transactions 
View recent and historic transactions on your ISA.

Documents
View your documents, such as statements and contract notes.

My details
View the details we hold for you.

Contact details 
View the details of your Financial Adviser, if you have one, and how to contact us if you need to.

To use this app, you'll have to be an existing Prudential ISA investor and you must have completed registration for the Prudential ISA Online Services.   

If you’ve not yet registered for the Prudential ISA Online Services, you can do so by;
- accessing the Register option from the login screen of the mobile app once you've downloaded it
- ask your Financial Adviser to invite you to register 

If you don’t have a Prudential ISA, you will need to use the services of a Financial Adviser to set one up.

The Mobile app allows you to view your ISA on the go. Our desktop site also allows you to view your Prudential ISA as well as carry out certain transactions yourself, such as adding money to or withdrawing money from your Prudential ISA. We strongly recommend you speak to your / a Financial Adviser before carrying out any online transactions yourself. You can access our desktop site at https://pruisa.waystone.com/auth/login.

The Prudential ISA is provided by Waystone Financial Investments Limited (WFIL), who are the ISA Plan Manager. Waystone Financial Investments Limited is responsible for all regulatory and legal aspects of the ISA and the provision of all customer services. 

Waystone Financial Investments Limited also provide and maintain this mobile app.

Waystone Financial Investments Limited (WFIL) is authorised and regulated by the Financial Conduct Authority. Registered Office: 3rd Floor Central Square, 29 Wellington Street, Leeds, United Kingdom, LS1 4DL. Telephone 0344 335 8936. Calls may be monitored and/or recorded to protect both you and us and help with or training. Registered in England and Wales with registered no. 02823982 

For full details of the Prudential ISA, the products involved, product literature and applicable risks visit https://www.fundsolutions.net/investor-information/waystone-financial-investments-limited-wfi-policies-and-information/

If you need any support with the app contact us on 0344 335 8936 or email prudential@waystone.com.
Opening Times: Monday to Friday 08:30 – 17:30 excluding bank holidays.

## Key features

- ISA valuation overview
- Holdings breakdown
- Performance tracking (current & historic)
- Transaction history
- Document access (statements, etc.)
- Financial adviser contact details

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/prudential-isa-mobile/id1593421098/reviews.md

### 1/5 — Login is awful

*2026-03-11, version 2.0.5*

Thought after this amount of time the inability for app to pick
up username and password from Apple Passwords would have been resolved.

### 4/5 — Works for me

*2025-10-11, version 2.0.4*

App gives me latest valuation which is what I require it to do.

### 1/5 — Dreadful app

*2025-03-25, version 2.0.3*

Logging-in is a nightmare. It appears to have been written to not work with iPhone password.

### 1/5 — Where is Face ID?

*2025-01-29, version 2.0.3*

When is this App going to enter the 21st century? Face ID still doesn’t work despite app being allowed access to Face ID in iPhone settings. I don’t see an option within the app to allow Face ID so obviously there’s nothing else to “switch on” to make this work. Hence tedious, manual login EVERYTIME: GET IT SORTED!!!

### 1/5 — App crashing

*2024-11-23, version 2.0.0*

App keeps crashing no way of logging in

### 1/5 — Rebrand gone badly wrong!

*2024-11-08, version 2.0.0*

Update 8th November 2024. Clearly nobody’s reading these reviews as no contact or action has taken place to rectify the problem. However, just in case somebody is reading the reviews, I can report that the document can be read by accessing my account via my laptop. So not all is lost but please sort out the app.

5th November 2024. Since the rebrand it’s been difficult to use, particularly login. But yesterday I was sent an email informing me that new documents were available to review. I logged in and found the new document but when I tried to open it I just get a blank page. I tried opening a previous document and the same result. This is very frustrating and annoying, why don’t you test these things before going live? Another 30 minutes of my life I won’t get back!

I’ve been using the app for about a month and although it’s proved useful, login is problematic. When I first login it always fails to a message “unable to log you in at this time” or words to that effect! Closing the app and restarting then offers me a Face ID login which works and I’m successfully into the app. Next time I try to login it goes back to the password entry page and again it always fails to the massage, and I have to repeat the process as above. Review written on Jan 3rd 2022.

### 1/5 — Usability, Accessibility & Security Nightmare.

*2024-11-02, version 2.0.0*

Enforces tiny fonts that are a nightmare to read. Blocks paste into logon fields. Uses fields that don’t work with password managers.

### 1/5 — Useless

*2024-10-11, version 2.0.0*

New app since rebrand doesn’t remember passwords and even when entering manually exactly the same password which allows me to access my account on their website says that it’s wrong. No point in using this app.

### 1/5 — Needs improvement

*2024-10-08, version 2.0.0*

Please sort out the login. No fingerprint is. Doesn’t remember passwords. Very limited info once you’re into the app

### 2/5 — Not great

*2024-10-03, version 2.0.0*

They recently updated the app with all the new Waystone branding and it just crashes constantly when trying to log in. Before the update it was a fairly bad app with minimal functionality, only being able to view your total valuation and a couple other very minor things.

## Frequently asked questions about Prudential ISA Mobile

### What information can I see on the Prudential ISA Mobile app?

The app provides an up-to-date valuation of your ISA, a breakdown of your holdings, and your remaining ISA allowance for the current tax year. You can also view graphical representations of your holdings and both current and historic performance.

### How do I register to use Prudential ISA Mobile?

To use the app, you must be an existing Prudential ISA investor and have completed registration for the Prudential ISA Online Services. You can register via the app's login screen or by asking your Financial Adviser to invite you.

### Can I make transactions through the Prudential ISA Mobile app?

This mobile app primarily allows you to view your ISA on the go. While the desktop site allows for transactions like adding or withdrawing money, it is strongly recommended to speak with a Financial Adviser before carrying out any online transactions yourself.

### What if I don't have a Prudential ISA?

If you do not currently have a Prudential ISA, you will need to use the services of a Financial Adviser to set one up. They can guide you through the process and registration.

### Who provides the Prudential ISA Mobile app?

The Prudential ISA is provided by Waystone Financial Investments Limited (WFIL), who act as the ISA Plan Manager. WFIL is authorized and regulated by the Financial Conduct Authority and is responsible for the app's provision and maintenance.

### How can I get support for the Prudential ISA Mobile app?

For support with the app, you can contact Waystone Financial Investments Limited by calling 0344 335 8936 or emailing prudential@waystone.com. Their opening times are Monday to Friday, 08:30 – 17:30, excluding bank holidays.

### What devices is Prudential ISA Mobile compatible with?

Prudential ISA Mobile is available for iPhone, iPad, and iPod devices. The app is designed to provide access to your ISA information across these Apple platforms.

### Is Prudential ISA Mobile free to use?

Yes, Prudential ISA Mobile is available for free. There are no charges to download or use the app itself, though you must be an existing Prudential ISA investor.

## Version history (last 5 releases)

### 2.0.6 — 2026-07-28

Added security enhancements to improve account protection.

### 2.0.5 — 2025-10-28

General performance improvements



Bug fixes and stability enhancements



Minor UI adjustments



Thankyou for using our Prudential ISA Mobile app.

### 2.0.4 — 2025-07-02

General performance improvements

Bug fixes and stability enhancements

Minor UI adjustments

Thanks for using our Prudential ISA Mobile app.

### 2.0.3 — 2025-01-26

Updated with bug fixes impacting log in and viewing documents.

### 2.0.0 — 2024-10-03

Welcome to our new app. We've given it a new look, and you'll still have the same features you're used to. In order to continue using the app, you'll need to make sure you download the latest version.

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## Related topics

[prudential financial](https://appshunter.io/ios/topics/prudential-financial)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*
