# PSAware — user reviews > 31 indexed App Store user reviews of PSAware by Southern Software, Inc., rated 2.10/5 from 30 ratings. - Source: https://appshunter.io/ios/app/psaware/id1119200622/reviews - App overview in markdown: https://appshunter.io/ios/app/psaware/id1119200622.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 1 · 2★ 4 · 1★ 18 ## Newest reviews (11 of 31) ### 2/5 — Non responsive *2026-05-07* App fails to load more than not anymore. ### 2/5 — Needs a major update *2024-06-28* This app would be perfect but it needs a major update. Sometimes it works and sometimes it does not work it would be great to have it work every time you open it especially when you are riding the officer seat on a engine company and your trying to get updates. ### 2/5 — Needs an update *2020-09-29* I’m guessing they need an update for the app. Worked better before the last one. Most of the time it doesn’t shown anything active. I have logged out and back in and still nothing. Please fix this issue. ### 1/5 — Still terrible *2020-09-23* I thought that with the new update this app might improve, mainly because it couldn’t be worse. But I was wrong. The interface is different, but it’s still junk. When Southern Software is selling their product, I hope they are up front about this junk mobile app. Needs a lot of work to improve. This thing will not load calls for service many times and is still very buggy. Southern Software should definitely be putting out a better product. I’d be ashamed/embarrassed to release this. ### 1/5 — Two thumbs down *2020-09-05, version 5.0.2* Buggy, very slow, and doesn’t work a third of the time. This is for public safety not third graders. I need info immediately not 10 minutes later when it decides to load. The quality isn’t there at all. ### 3/5 — PSAWARE *2020-08-21* Good update to the app to bring in a new view. If i was going to make any suggestions to make it better it would be the ability to drag your finger down on the CFS page to refresh the call list or put the refresh button back to the top corner of the page. This app does not auto refresh and with this new update you may have to close out of the app and open it back up to refresh and view new calls. Unless I'm missing something with this new update but thats the only issue i have and its kind of an annoying one. If that is fixed it would be a pretty good app. ### 1/5 — Horrible *2020-07-19* Everything about this app is glitchy. Half the times it does not show what calls are active. It constantly brings you too the login screen for no reason. It freezes up consistently. There’s absolutely nothing positive to say about this app. ### 1/5 — Not deserving of even 1 star *2020-07-08* For a company that serves so many 911 systems, you would think they would put more effort into an APP and come out with a upgrade. If you are looking for a APP that provides safety by relaying real time information and mapping/navagation to emergencies I would urge you to look somewhere else! We have taken a step backwards by 10 years by switching to this company/software/app. ### 1/5 — Doesn’t work *2020-01-04, version 4.1.1* Hasn’t worked for months. ### 1/5 — No longer works after iOS 13.1.3 update *2019-10-24, version 4.1.1* Does not work now after iOS 13.1.3 update. ### 1/5 — Frustration *2019-03-17* Have used this software for the last year plus the app has never function properly as it is marketed. The product has not worked as described from my iPhone. Sales states the app works fine. Our 911 director states he cannot get support from the provider to correct deficiencies. I’m not sure where the problem is but the bottom line it’s broke and has not been fixed and I’m being asked to utilize software in life and death situations that is deficient. And entity that provides tools to Public Safety should step up and understand the responsibility they have to first responders and the public in which they claim to serve. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2025-11-19* Southern Software is a total scam. All of their products are like using something from the 90s. They prey on local governments and make it impossible for them to escape out of their products. ### 1/5 — Do not trust *2025-05-01* Another Southern Software product that is dated, doesn’t work as advertised, it won’t be fixed. This company does nothing but scam first responders and compromise public safety. ### 1/5 — Horrible App *2025-03-24* To believe public safety professionals have to depend on this APP from SouthernSoftware to respond to life and death emergencies is beyond belief. This app is suitable for non critical/emergency work like dispatching garbage trucks . ### 1/5 — Frustration *2025-03-04* Have used this software for the last year plus the app has never function properly as it is marketed. The product has not worked as described from my iPhone. Sales states the app works fine. Our 911 director states he cannot get support from the provider to correct deficiencies. I’m not sure where the problem is but the bottom line it’s broke and has not been fixed and I’m being asked to utilize software in life and death situations that is deficient. And entity that provides tools to Public Safety should step up and understand the responsibility they have to first responders and the public in which they claim to serve. ### 1/5 — Slow *2025-03-01* I miss the previous CAD software our agency used. This software is so slow to push CAD info and the refresh takes forever. Thankfully, I’m not one of those people that monitors CAD calls like it will somehow affect my social status in the world. However, when I am on shift and need some sort of a short report quickly, this software often lets me down. ### 1/5 — Got a little better, back to terrible *2025-02-28, version 25.1.0* 2/28/25: Today’s update has rendered this app useless. I thought that with the new update this app might improve, mainly because it couldn’t be worse. But I was wrong. The interface is different, but it’s still junk. When Southern Software is selling their product, I hope they are up front about this junk mobile app. Needs a lot of work to improve. This thing will not load calls for service many times and is still very buggy. Southern Software should definitely be putting out a better product. I’d be ashamed/embarrassed to release this. ### 1/5 — Trash *2025-02-04* Every time I try to use this app it always seems to crash and never lets me sign in. ### 1/5 — Won’t let me log on *2022-01-03, version 5.0.4* It won’t let me log in ### 1/5 — Bad *2021-02-15* Could be much better. Doesn’t work good at all on my iPhone. Redesign the layout and some updates would be much appreciated. Will not refresh without closing and reopening. Active calls don’t show up sometimes. This thing is awful. Our old CAD system was much better but our county decided we needed to switch to this for whatever reason. ### 1/5 — Needs update/bug fix *2021-01-28, version 5.0.3* Needs a update/bug fix. Since the new apple update. Cad freezes, don’t show units on call without having to change cad view every time. ## Most praised reviews (10 highest-rated) ### 5/5 — Works as intended *2023-04-04* Good informational tool! Used as a situational awareness tool it works to give insight on relative information to calls. ### 5/5 — Is there anyone using this on a iPhone 13 *2022-04-06, version 5.0.4* Is there anyone using this on a iPhone 13 ### 4/5 — Good but needs improvement *2025-06-15* App is working pretty good. Would love to have notifications pop up that are customizable and maybe a call history ### 4/5 — Notifications *2024-04-01* Is there not a way to add Notifications to this app? ### 4/5 — PSAware Suggestions *2023-12-03* I love this app. I am giving it 4 stars just because I believe it could be better with the implementation of these features. Include telephone numbers of reporting party in Mobile CAD (some officers do not have access to computers, I.e. SROs, Detectives, etc.) Have ability to look at prior call history Ability to add CAD notes to calls assigned Ability to change your Unit Status (Check on duty/out of service/busy) Ability to see call history Ability to see OCA’s assigned by communications Miscellaneous Suggestions Ability to swipe out of current call (go back to CFS Calls by swiping right, instead of hitting back button at top left, on iPhone) Ability to send chat messages to other units on duty Ability to set jurisdiction so you can get notifications of calls occurring in your area These are just a few things I would like to see on this app. I understand if this can’t or won’t be done to overshadow the use of computer MDIS but it would be extremely beneficial to see this information when out on foot or away from the MDT. ### 4/5 — Good but needs revision *2017-07-21* Works well but needs to be updated to work correctly with the latest iOS platform and screen sizes. There are some formatting issues. ### 4/5 — Great situational awareness app. *2016-08-20, version 1.1* Great situational awareness app to compliment its CAD software. Southern Software continues to bring Innovative applications to its customers. ### 3/5 — No map after update *2023-08-06* We all lost our map system when the latest update occurred. ### 3/5 — Updates Needed *2022-04-08* I give 3 stars, it’s a great update from the previous but after using it with no recent updates I can give some positive insight. In the CFS view, it is very buggy at times making either force closing the app or going home and back into a CAD multiple times to be able to scroll to view the notes or units on the CAD. I’m unsure if it is capable or not, but being able to view CADs prior to unit being dispatched, or pending calls as soon as a new CAD is created show within the CFS would also be beneficial. When view a specific unit status, adding the CAD time notes into the app. (Ex. EMS 1 Enroute or Transport time to a specific hospital, Dispatch places the hospital name or a note on the CAD time however this does not show within the app) Probably a major update or improvement would be a multi login option. Often time public safety members as myself work for multiple different county agencies using Southern Software, having to log in/out daily is annoying to say the least, but maybe creating an option to add multiple logins with a easily accessible way of swapping between the two within the app. Long review, but seeing others I wanted to give insight on what we experience and how it can be improved. I’d be willing to give further insight or going in more depth if you’d like! ### 3/5 — Poor WiFi Performance *2020-10-14* Slow to load and update on WiFi. Would be nice to have option to select info refresh rate (every 15 seconds, 30s, etc.), or to have the app automatically refresh info (sooner). Integrate with Google Maps/Waze/Apple Maps for directions to scene. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*